Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts

Experts Reviews · Company report
SERVPRO of Northwest Ventura County logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%90+52.8Reliability 26%83+21.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

SERVPRO of Northwest Ventura County

San Buenaventura (Ventura), CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 110 junk removal services · 4.9★ from 74 Google reviews

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Report card

Percentile vs other junk removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Northwest Ventura County is better than 90% of junk removal services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Northwest Ventura County is better than 83% of junk removal services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Northwest Ventura County is better than 99% of junk removal services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Northwest Ventura County is better than 100% of junk removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Northwest Ventura County is better than 100% of junk removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Northwest Ventura County is better than —% of junk removal services.–
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Reviews for your job

Customers hired SERVPRO of Northwest Ventura County for 8 kinds of job.

SERVPRO of Northwest Ventura County for flood cleanup

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Flood cleanup”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 7 Google reviews tagged “Flood cleanup”

Bonnie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We are happy and grateful for the service and support we received from the ServPro of NW Ventura team as we faced water damage to our bathroom and entryway this past December. Big thanks to the whole wonderful team but to Jason especially for his always patient, knowledgeable answers to our unending questions as to…

Great priceFlood restorationRemodelingFlood cleanup
Ramona9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jason Coffman and the entire Servpro crew were outstanding from start to finish. They handled the dry-out and demolition of my kitchen, dining room, and garage after a flood with the utmost professionalism, efficiency, and care. What truly set them apart was their attention to detail and respect for my home. They…

Customer photo from Ramona's reviewCustomer photo from Ramona's reviewCustomer photo from Ramona's reviewCustomer photo from Ramona's review
Flood restorationFlood cleanupWater removal
Mariah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Amazing!!!! They are so wonderful and understanding and very friendly. Brandon and Orlando! They are wonderful and their crew did such an amazing job to give me my house and my life back! He is god sent. I highly recommend him and his guys for any type of job! He’s the best there’s no one else out there like him and…

Flood cleanupFlood restorationMold cleaning+ Responsiveness+ Punctuality+ Quality
Tara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Carlos, Manny, Harley and Gladys all from Servpro of Northwest Ventura County were very professional in their communication and explained each step accurately. When coming into our home they were respectful and courtesy. They made the whole process very seamless and in no way stressful.

Flood cleanup+ Responsiveness+ Punctuality+ Quality
beryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Servpro did awesome job on my house. Very knowledgeable, professional and on time. Carlos and Gladys was very helpful and always there to answer all my questions. I would definitely recommend this team, they made me feel that I can trust them, more power to you guys.

Flood cleanupFlood restorationMold inspection+ Responsiveness+ Punctuality+ Quality
ELIZABETH2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can’t say enough about Manny, Carlos, and Gladys. They helped me on the time of need. They are a trust worthy company and would recommend Servpro to any other person that has a water damage.

Flood cleanupFlood restorationMold mitigation+ Responsiveness+ Punctuality+ Quality
Patrick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Carlos and Manny are not only professional, courteous and knowledgeable, They also have compassion and empathy for customers who just might be handling the issues with their home a little harder than others, which them 2 provide a feeling of reassuring support and confidence to know that your home is in good hands.…

Flood cleanupFlood restorationMold cleaning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Mold inspection13—
Water damage-related cleanup & repair11—
Water removal9—
Flood restoration8—
Flood cleanup7—
Water damage-related mold removal7—
Plumbing5—
Flooring5—

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