Experts Reviews · Company report
SERVPRO of Northwest Ventura County logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%90+52.8Reliability 26%83+21.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

SERVPRO of Northwest Ventura County

San Buenaventura (Ventura), CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #94Position by Experts Score among all companies we track in this category. of 110 junk removal services · 4.9★ from 74 Google reviews

Report card

Percentile vs other junk removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Northwest Ventura County is better than 90% of junk removal services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Northwest Ventura County is better than 83% of junk removal services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Northwest Ventura County is better than 99% of junk removal services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Northwest Ventura County is better than 100% of junk removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Northwest Ventura County is better than 100% of junk removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Northwest Ventura County is better than —% of junk removal services.–
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Reviews for your job

Customers hired SERVPRO of Northwest Ventura County for 8 kinds of job.

SERVPRO of Northwest Ventura County for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Water damage-related cleanup & repair”

Marie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jason was very knowledgeable. He explained what he was looking for as far as water damage or leaks. He didn’t rush but was very methodical. And so courteous !!!

Great priceWater damage-related cleanup & repairPlumbing
Shannon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Second time we’ve used Servpro and same great experience. They make a bad situation as easy as possible. Hoping we don’t have to use them again, but if we find ourselves in need, they’ll be our first call.

Reasonable priceWater removalWater damage-related cleanup & repair
Kristin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Not that you ever want emergency water mitigation in the middle of the night, but if you do have the need, Jason Coffman with Serv Pro is the best. He was incredibly responsive and explained the entire process so clearly. He took the time to check in with me daily to see if I had questions and made himself available…

Great priceMold inspectionWater damage-related cleanup & repair
Mariah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Amazing!!!! They are so wonderful and understanding and very friendly. Brandon and Orlando! They are wonderful and their crew did such an amazing job to give me my house and my life back! He is god sent. I highly recommend him and his guys for any type of job! He’s the best there’s no one else out there like him and…

Flood cleanupFlood restorationMold cleaning+ Responsiveness+ Punctuality+ Quality
Amber3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I found a leak in my home that had started in an upstairs bathroom and made its way into a downstairs bedroom, and was able to work with Servpro as they were a preferred vendor of my homeowner’s insurance. I can see why they recommended them. Despite water damage being extremely frustrating to have to deal with in…

Water damage-related cleanup & repairMold inspectionWater removal
Patrick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Carlos and Manny are not only professional, courteous and knowledgeable, They also have compassion and empathy for customers who just might be handling the issues with their home a little harder than others, which them 2 provide a feeling of reassuring support and confidence to know that your home is in good hands.…

Flood cleanupFlood restorationMold cleaning
GilbertLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We came home from vacation to find our whole bottom floor flooded. Servpro came out that same night at 11pm. Grateful for their quick and thorough service. Technicians were professional and explained the whole process. Michelle in the office followed up the next morning and had a full report ready to send to my…

Water damage-related cleanup & repair+ Quality+ Professionalism
Jane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Servpro not only gets the job done, they are a joy to work with - coming out right away & seeing us through it all. On the scene, Colin S. was great at assessing the situation - even though a lot was hidden behind walls - and then making a plan and an estimate that all turned out better than the worst-case…

Furniture removalWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
DebraLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Jason was very knowledgeable and thorough in the process of detecting our slab leak and finding all the damage. The company was prompt sending him out due to our time restraints. I would recommend Servpro Northwest Ventura and Their tech Jason for all restoration work!

Water damage-related cleanup & repairFlooringMold inspection+ Responsiveness+ Punctuality+ Quality
Timothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This type of business is difficult to review because it only begins with a tragedy such as a burst pipe. I am quite happy with the service but not the incidents that brought them to me. And no matter how satisfied I am, I really don't want to have the occasion to see them again. But if there is such an occasion, I…

Water damage-related cleanup & repairMold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
Jennie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

SERVPRO made a horrible situation, a little more tolerable. When you require a service like this come to your home, you are already feeling the stress of the situation and the potential of displacement and financial commitment, but add the current heat wave and COVID-19 concerns, I was really feeling the pressure. I…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

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