Water damage restoration service · Philadelphia, PA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%91+22.1Value 14%98+13.9Replies to reviews 7%96+6.8Craft & service penalty82−1.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 35 well inspectorsiPosition by Experts Score among all companies we track in this category. · better than 71%
4.9★★★★★250 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
SERVPRO of Society Hill and Downtown Philadelphia at a glance
Google reviewers rate SERVPRO of Society Hill and Downtown Philadelphia 4.9 out of 5 based on 250 reviews, with the owner responding to 90 percent. Customers frequently cite prompt arrival, clear communication, and thorough execution of water mitigation, smoke cleanup, and restoration services. However, low-star reviews highlight specific complaints regarding inconsistent pricing for estimates, significant delays in remedial work schedules, and inadequate cleaning quality in certain instances.
Google rating: 4.9 out of 5 from 250 reviews (98% five-star).
Reviews on this page: 250 Google reviews (232 with written comments, 4 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 20, 2026.
Service: Well Inspector serving Philadelphia, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other well inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
This companyWell Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Society Hill and Downtown Philadelphia: 95/100 on this factor. Category median: 90.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Society Hill and Downtown Philadelphia: 91/100 on this factor. Category median: 88.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Society Hill and Downtown Philadelphia: 82/100 on this factor. Category median: 97.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Society Hill and Downtown Philadelphia: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Society Hill and Downtown Philadelphia: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Society Hill and Downtown Philadelphia: 96/100 on this factor. Category median: 82.A
96
Bar = this company · dark tick = category median.
Star ratings
250 Google reviews we collected
4.9of 5
5 stars24498%
4 stars10%
3 stars10%
2 stars10%
1 star31%
Praise vs complaints
Phrases our text analysis found in 232 written reviews
97%praise
Praise48297%
Complaints133%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price312%
Reasonable1350%
Overpriced00%
Not sure1038%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12726%
Speed & response12024%
Quality & results9820%
Would recommend7315%
Communication5411%
Price & value143%
Honesty & trust92%
What customers talk about
We read 232 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were helpful and polite each and every time that they came out.”
“They were extremely efficient and making sure that my family would be safe during the repair work!”
“Dan from Servro did an amazing job in my apartment.”
“They did such an awful job that our real estate had to use a sweeper to clean the carpets and remove dust bunnies which were ignored.”
“Would highly recommend these guys to anyone in need of restoration work”
“Overall they were both professional and communicated well and kept me informed the whole process.”
“Cost was very reasonable compared to other estimates I had gotten.”
“Kenny was very transparent and clear in what the next steps and expectations would be.”
People customers mention
Javier15 reviews
Kenny12 reviews
Fernando10 reviews
Clever9 reviews
Edwin8 reviews
Dan6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Society Hill and Downtown Philadelphia for 8 kinds of job. Pick one to see what they paid and said.
Beth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Fernando and his team were excellent! They were helpful and polite each and every time that they came out. I would highly recommend their services.
Not sureWater & moisture control services
Lena3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dan from Servro did an amazing job in my apartment. There was so much, and it was not an easy job. He literally put up a new ceiling in my main bathroom and a closet, and part of ceiling and wall in two other places, and painted walls. He kept my place as clean as possible, and my bathroom remained fully functional…
JaclynLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Kenny and his team are outstanding!! Not only did they take care of the mess, but they are extremely kind and compassionate. My whole ceiling fell down and I was a wreck before they got here. I’m so grateful for everything they did! They were extremely efficient and making sure that my family would be safe during…
Not sureWater & moisture control services
Steph5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Fantastic service! Quick, friendly, and very efficient. They came with the much needed equipment to dry our flooded basement. Fernando, Johann and Joshua were a pleasure and I would absolutely hire them again for our repair and restoration needs
Dean2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience working with Dan and Steve to restore our basement. These guys were very flexible with the timing of the project and made the entire process smooth and stress-free. The basement looks fantastic and we are very pleased with the quality of the work. Would highly recommend these guys to anyone in need of restoration work
Great price
Eric8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Blake got the ball rolling here at my home following a flood. Assigned Dan and his team to my home. The starting lineup was led by Senor' Fernando. Batting 2nd was Wilber. Batting 3rd was Joshua, and batting 4th was Yohan. All 4 got on and crossed home plate. Servpro now leads the competition 4-0. These 4 gentlemen…
Fernando and his team were excellent! They were helpful and polite each and every time that they came out. I would highly recommend their services.
Price assessment: Not sure
Services: Water & moisture control services
Response time: 1–2 hr
Response from the owner · 3 days ago
Thank you so much, Beth! We appreciate your kind words about our team and are glad to hear that you found their service helpful and polite. Your recommendation means a lot to us at SERVPRO!
Lena Kazakova3 reviewsiTotal number of Google reviews Lena has written across all businesses on Google Maps, not just this one.
Dan from Servro did an amazing job in my apartment. There was so much, and it was not an easy job. He literally put up a new ceiling in my main bathroom and a closet, and part of ceiling and wall in two other places, and painted walls. He kept my place as clean as possible, and my bathroom remained fully functional for me the entire time. It took a while to finish everything, but it was a big job, and time was needed for things to dry. Thank you, Dan!
Response from the owner · 3 weeks ago
Thank you so much, Lena! We're glad to hear that our team did an amazing job on your apartment despite the challenges. It's great to know that everything remained functional for you during the process, and we appreciate your understanding of the time it took to complete such a big job. Your positive feedback means a lot to us!
Jaclyn TolisLocal Guide · 15 reviewsiTotal number of Google reviews Jaclyn has written across all businesses on Google Maps, not just this one.
Kenny and his team are outstanding!! Not only did they take care of the mess, but they are extremely kind and compassionate. My whole ceiling fell down and I was a wreck before they got here. I’m so grateful for everything they did! They were extremely efficient and making sure that my family would be safe during the repair work! Do not hesitate to reach out to them!
Price assessment: Not sure
Services: Water & moisture control services
Response from the owner · 2 months ago
Thank you so much, Jaclyn! We're grateful you took the time to share your experience with our team. It's wonderful to know that our efforts provided you with the support and safety your family needed during a challenging time. Your kind words motivate us to continue delivering outstanding service at SERVPRO.
Steph Jordan5 reviewsiTotal number of Google reviews Steph has written across all businesses on Google Maps, not just this one.
Fantastic service! Quick, friendly, and very efficient. They came with the much needed equipment to dry our flooded basement. Fernando, Johann and Joshua were a pleasure and I would absolutely hire them again for our repair and restoration needs
Response from the owner · 4 weeks ago
Thanks a lot, Steph! We appreciate your kind words about our team's quick and efficient service in handling your flooded basement. It's great to know that you found our staff to be friendly and helpful. We're here for your repair and restoration needs whenever you need us!
Dean Seman2 reviewsiTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
We had a great experience working with Dan and Steve to restore our basement. These guys were very flexible with the timing of the project and made the entire process smooth and stress-free. The basement looks fantastic and we are very pleased with the quality of the work. Would highly recommend these guys to anyone in need of restoration work
Price assessment: Great price
Response time: 0–1 hr
Response from the owner · a month ago
Thanks a lot, Dean! We appreciate your kind words about our team and are delighted that you had a great experience with us. It's wonderful to hear that the restoration process was smooth and that you're pleased with the quality of the work. Your recommendation means a lot to us at SERVPRO!
Eric Maron8 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Blake got the ball rolling here at my home following a flood. Assigned Dan and his team to my home. The starting lineup was led by Senor' Fernando. Batting 2nd was Wilber. Batting 3rd was Joshua, and batting 4th was Yohan. All 4 got on and crossed home plate. Servpro now leads the competition 4-0. These 4 gentlemen were prompt, professional, and courteous, They all need to have their wages and salaries doubled. Health and welfare, vacation time and paternal leave time increased. And a shift meal valued at $100.00 per 8 hours provided. In a nutshell I would welcome these gentlemen to work at my home again. Have a nice day. Let's go Phils....Go Birds!!!
Response from the owner · a month ago
Thanks a lot, Eric! We're grateful for your kind words about our team and their professionalism during your recent experience with SERVPRO. It's fantastic to hear that they made such a positive impact, and we truly appreciate your support. Your feedback will certainly motivate our team to continue delivering excellent service!
John MondlakLocal Guide · 12 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Thanks for sharing your feedback, John! Our team is dedicated to providing excellent and thorough service, and it's great to know that you had a positive experience with SERVPRO. Your support means a lot to us!
Jessie Sommers2 reviewsiTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
Fernando and his team were amazing! Very professional, thorough, and super nice. Would highly recommend.
Response from the owner · a month ago
Thank you so much, Jessie! We're glad to hear that our team provided you with professional and thorough service. Your recommendation means a lot to us at SERVPRO, and we truly appreciate your kind words!
William Kreindler3 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Water mitigation and other services. Jamil, Derrick and Chris were not only completely efficient but very understanding as to how the water damage effected us. 5 stars to all of them.
Price assessment: Reasonable price
Services: Water & moisture control services, HVAC duct & vent cleaning, Service not listed
Response from the owner · a month ago
Thank you so much, William! We're grateful you took the time to share your experience and appreciate your kind words about our team. It’s wonderful to know that Jamil, Derrick, and Chris provided you with efficient and understanding service during such a challenging time. Your feedback means a lot to us at SERVPRO!
Sumera Masih2 reviewsiTotal number of Google reviews Sumera has written across all businesses on Google Maps, not just this one.
The staff/team r at came to do the job were very meticulous worked fast to get the job done. Highly recommended
Response from the owner · a month ago
Thank you so much, Sumera! We appreciate your kind words about our team's meticulous work and efficiency. Your recommendation means a lot to us at SERVPRO, and we're glad we could meet your expectations.
