Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
SERVPRO of Society Hill and Downtown Philadelphia logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%91+22.1Value 14%98+13.9Replies to reviews 7%96+6.8Craft & service penalty82−1.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

SERVPRO of Society Hill and Downtown Philadelphia

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 35 well inspectors · 4.9★ from 250 Google reviews

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Report card

Percentile vs other well inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Society Hill and Downtown Philadelphia is better than 95% of well inspectors.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Society Hill and Downtown Philadelphia is better than 91% of well inspectors.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Society Hill and Downtown Philadelphia is better than 82% of well inspectors.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Society Hill and Downtown Philadelphia is better than 98% of well inspectors.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Society Hill and Downtown Philadelphia is better than 100% of well inspectors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Society Hill and Downtown Philadelphia is better than 96% of well inspectors.A
96

Reviews for your job

Customers hired SERVPRO of Society Hill and Downtown Philadelphia for 8 kinds of job.

SERVPRO of Society Hill and Downtown Philadelphia for mold remediation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold remediation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4

All 4 Google reviews tagged “Mold remediation”

Cynthia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Servpro came in and dealt with our mold problems in our church. Because of the great degree of mold experienced, we were not permitted to enter the church. Servpro cleaned all surfaces, removed furniture and equipment to a central location and sealed those items. Then they went about the task of completing through…

Mold cleaningMold mitigationMold remediation+ Responsiveness+ Punctuality+ Quality
Tye2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dave, Tom and Daim were great, they got the job done quickly! The were very professional and executed each appointment with great care and left their work stations clean and neat. When your life is falling apart it’s nice to know you can call vendors like Serv Pro to pick you back up! Thanks again!

Mold remediation+ Professionalism
T.J.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Eric Varnes should be nominated for some employee of the month award. If I had more employees like him my business would have no issues. I had a emergency he came out at 11:00pm and still had a good attitude

Flood cleanupMold remediationWater removal+ Responsiveness+ Punctuality+ Quality
A7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Edwin and Eddie were wonderful, professional, and friendly. They did a great job Servpro of Society Hill is terrific.

Mold remediationWater damage-related cleanup & repairMold inspection+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 12%Reasonable 50%Overpriced 0%Not sure 38%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair39—
Water & moisture control services32—
Water damage-related mold removal17—
Flood cleanup10—
Water removal7—
Mold inspection7—
HVAC duct & vent cleaning4—
Mold mitigation4—

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