Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
SERVPRO of Society Hill and Downtown Philadelphia logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%91+22.1Value 14%98+13.9Replies to reviews 7%96+6.8Craft & service penalty82−1.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

SERVPRO of Society Hill and Downtown Philadelphia

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 35 well inspectors · 4.9★ from 250 Google reviews

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Report card

Percentile vs other well inspectors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Society Hill and Downtown Philadelphia is better than 95% of well inspectors.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Society Hill and Downtown Philadelphia is better than 91% of well inspectors.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Society Hill and Downtown Philadelphia is better than 82% of well inspectors.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Society Hill and Downtown Philadelphia is better than 98% of well inspectors.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Society Hill and Downtown Philadelphia is better than 100% of well inspectors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Society Hill and Downtown Philadelphia is better than 96% of well inspectors.A
96

Reviews for your job

Customers hired SERVPRO of Society Hill and Downtown Philadelphia for 8 kinds of job.

SERVPRO of Society Hill and Downtown Philadelphia for water removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5

All 7 Google reviews tagged “Water removal”

J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Water clean up was good. But, I was signed up for remedial work and then told "they had suddenly become busy and it would be 6 to 9 months before remedial work could start". OBVIOUSLY THAT DOESN'T WORK FOR A CUSTOMER! My review gives a "1" on a 1 to 10 scale where 10 is the best!

Flood cleanupFlood restorationWater removal− Professionalism
Brittany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team was very professional, did an amazing job and was sure to clean up after the demo. They were timely and willing to keep me informed along the way! They truly made the experience painless.

Water damage-related cleanup & repairWater removal+ Quality
T.J.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Eric Varnes should be nominated for some employee of the month award. If I had more employees like him my business would have no issues. I had a emergency he came out at 11:00pm and still had a good attitude

Flood cleanupMold remediationWater removal+ Responsiveness+ Punctuality+ Quality
Antania4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The service that i received was great . Jose and Michael were courteous , professional and well informed . They made themselves available to answer any questions that I had . I would definitely recommend Servpro to family and friends

Water damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a water pressure pump blow in our finished basement late in the evening, spraying water over a large area before I discovered it and got the water shut off. Water had seeped into an adjacent room and hallway. Jose and his team member responded almost immediately, vacuumed the water, hand dried items as…

Water damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Professionalism
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jerome and Jamil rapid response and professionalism made a terrible situation a pleasant experience. If I could give them 10 stars I would.

Furniture removalWater damage-related cleanup & repairPlumbing+ Responsiveness+ Punctuality+ Quality
Doreen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

ServPro helped me at a time I was despondent - I had a sewer backup in my house and I was so traumatized I didn’t know what to do. I called them and within an hour their techs were at my house. They calmed me down (first) and then completely cleaned the disaster. It was a serious hazmat situation and their techs…

Water damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 12%Reasonable 50%Overpriced 0%Not sure 38%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair39—
Water & moisture control services32—
Water damage-related mold removal17—
Flood cleanup10—
Water removal7—
Mold inspection7—
HVAC duct & vent cleaning4—
Mold mitigation4—

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