Water damage restoration service · Taunton, MA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 40 water purification servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.7★★★★★106 Google reviews · 24 photos
92%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
SERVPRO of Taunton, Mansfield, Seekonk, Dighton at a glance
Customers frequently praise SERVPRO for its quick response times, professional demeanor, and clear communication during water damage, mold, and sewage restoration projects. Many reviewers highlight the team's efficiency in handling cleanup, demolition, and reconstruction while coordinating with insurance companies. However, a small number of one-star reviews criticize the company for incomplete work, unexpected additional costs, and unprofessional phone interactions, contrasting with the generally positive experience reported by the majority.
Google rating: 4.7 out of 5 from 106 reviews (92% five-star).
Reviews on this page: 106 Google reviews (98 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 2, 2026.
Service: Water Purification Service serving Taunton, Massachusetts.
Data from Google, last updated October 26, 2026.
Score profile vs other water purification services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyWater Purification Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Taunton, Mansfield, Seekonk, Dighton: 79/100 on this factor. Category median: 88.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Taunton, Mansfield, Seekonk, Dighton: 61/100 on this factor. Category median: 86.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Taunton, Mansfield, Seekonk, Dighton: 78/100 on this factor. Category median: 85.B
78
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Taunton, Mansfield, Seekonk, Dighton: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Taunton, Mansfield, Seekonk, Dighton: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Taunton, Mansfield, Seekonk, Dighton: 100/100 on this factor. Category median: 71.A
100
Bar = this company · dark tick = category median.
Star ratings
106 Google reviews we collected
4.7of 5
5 stars9792%
4 stars11%
3 stars00%
2 stars00%
1 star88%
Praise vs complaints
Phrases our text analysis found in 98 written reviews
97%praise
Praise19297%
Complaints63%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price624%
Reasonable832%
Overpriced00%
Not sure1144%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6734%
Speed & response3719%
Quality & results3618%
Would recommend2714%
Communication2111%
Price & value53%
Honesty & trust53%
What customers talk about
We read 98 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All four representatives were professional and informative throughout the process and I’m happy with the results.”
“Studio 24 Restoration responded quickly, handled the cleanup and demolition, and also helped with the complete rebuild.”
“They were on time each day, courteous, efficient, and did a great job.”
“Terrible service experience.”
“I highly recommend this firm and this crew in particular.”
“Each of them explained everything that they were going to do and kept us informed throughout the whole process.”
“Provided a detailed quote and walked us through every step of a very complicated process.”
“…e foundation and it would be an additional $1,000+ then the original quote and I it would have to be contracted out for another company to do!…”
“During the few days Jason, Cam, and Zach were at the house they were honest, respectful and hard working”
People customers mention
Cameron18 reviews
Dylan7 reviews
Jason7 reviews
Adam6 reviews
Nate5 reviews
Forbes4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Taunton, Mansfield, Seekonk, Dighton for 8 kinds of job. Pick one to see what they paid and said.
Matthew1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
ServPro helped me out after the recent storm brought water into our basement.
Cameron, Jason F., Gavin P., and Dylan P. handled the setup, remediation, and equipment removal after the job was done. All four representatives were professional and informative throughout the process and I’m happy with the results.
Water removal
100redballoons15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Antonio, Dylan & Jason did a phenomenal job! They were all polite, respectful and updated me daily.
Mold inspectionMold mitigationMold remediation
Katie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a serious water leak in my bathroom ceiling, and the damage was so extensive that the entire bathroom had to be demolished. Studio 24 Restoration responded quickly, handled the cleanup and demolition, and also helped with the complete rebuild. They were professional, knowledgeable, and knew exactly how to work…
Great priceFlood restoration
Ken_S3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jason, Cameron and Curt were great. Very knowledgeable, professional and kind. Thankful for their hard work and def recommend this Taunton crew. TY!
Mold mitigation
Diane3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Adam, Nate and Zack from the Taunton office were excellent. Very quick response.
Each of them explained everything that they were going to do and kept us informed throughout the whole process. If I could give them a higher rating than a 10 I definitely feel they deserve it.
Thanks to the whole SERVPRO team for…
Not sureFlood restorationFlood cleanupWater removal
Jeffrey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I contacted Servpro to deal with the damage to my kitchen created by a leaky instant hot water dispenser. Curtis MacFarland managed the mold mitigation portion of the project. Adam V. and Nate B. did the work. They were on time each day, courteous, efficient, and did a great job. The reconstruction part of the…
ServPro helped me out after the recent storm brought water into our basement.
Cameron, Jason F., Gavin P., and Dylan P. handled the setup, remediation, and equipment removal after the job was done. All four representatives were professional and informative throughout the process and I’m happy with the results.
Services: Water removal
Response from the owner · 3 weeks ago
Thanks a lot, Matthew! We're glad our team could assist you after the storm and that you were satisfied with the professionalism and communication throughout the process. Your positive feedback about SERVPRO is greatly appreciated!
100redballoons15 reviewsiTotal number of Google reviews 100redballoons1 has written across all businesses on Google Maps, not just this one.
Daily updates make such a difference during a project like this, and it's great that Antonio, Dylan and Jason kept that communication going while staying polite and respectful throughout. That combination of good work and good manners is exactly what we aim for. We'll pass your kind words along to them, and we're glad you took the time to share this. Should you ever need us again, we'll be ready to help.
Rich Wertz2 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Fast response with professional employees!!
Jason F and Cameron were great!!
Price assessment: Not sure
Services: Water removal
Response time: 0–1 hr
Response from the owner · 3 weeks ago
Speed matters when you're dealing with a problem like this, so we're happy Jason F and Cameron got to you quickly and handled things professionally from start to finish. Reviews like this one mean a lot to our crew and confirm they're doing right by the people they help. If you ever need us again down the road, we'll be ready to jump in.
Katie Nigro6 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
I had a serious water leak in my bathroom ceiling, and the damage was so extensive that the entire bathroom had to be demolished. Studio 24 Restoration responded quickly, handled the cleanup and demolition, and also helped with the complete rebuild. They were professional, knowledgeable, and knew exactly how to work with my insurance company throughout the entire process. Great company and excellent service!
Price assessment: Great price
Services: Flood restoration
Response time: 0–1 hr
Response from the owner · a month ago
Thanks a lot, Katie! We're grateful for your kind words about our team's professionalism and expertise. It's great to know that we could assist you through the entire process after your water leak. Your satisfaction is important to us, and we appreciate you recognizing our efforts at SERVPRO.
Ken_S3 reviewsiTotal number of Google reviews Ken_S has written across all businesses on Google Maps, not just this one.
Jason, Cameron and Curt were great. Very knowledgeable, professional and kind. Thankful for their hard work and def recommend this Taunton crew. TY!
Services: Mold mitigation
Response from the owner · a month ago
Kindness paired with hard work is a great combination, and it sounds like Jason, Cameron and Curt gave you exactly that. Knowing their professionalism and knowledge stood out to you means a lot, and recommending the Taunton crew is the best compliment we could ask for. We're grateful you took the time to share this, and we'd be glad to help again whenever you need us.
Diane Durant3 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Adam, Nate and Zack from the Taunton office were excellent. Very quick response.
Each of them explained everything that they were going to do and kept us informed throughout the whole process. If I could give them a higher rating than a 10 I definitely feel they deserve it.
Thanks to the whole SERVPRO team for making a stressful situation so much easier than I hoped for.
Price assessment: Not sure
Services: Flood restoration, Flood cleanup, Water removal, Water damage-related cleanup & repair
Response from the owner · a month ago
Diane, a rating of 10 out of 10 is quite the compliment, and we'll be sure Adam, Nate and Zack know how much it meant to you. Clear communication makes such a difference when you're already dealing with a stressful situation, and it sounds like they kept you in the loop every step of the way. Making things easier than expected is exactly what we hope for on every job. If anything else ever comes up, we're just a call away.
Jeffrey Shapiro3 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
I contacted Servpro to deal with the damage to my kitchen created by a leaky instant hot water dispenser. Curtis MacFarland managed the mold mitigation portion of the project. Adam V. and Nate B. did the work. They were on time each day, courteous, efficient, and did a great job. The reconstruction part of the project will start soon with Servpro again doing the work.
Services: Mold mitigation
Response from the owner · a month ago
A leaky hot water dispenser causing mold issues is a headache, but it sounds like Curtis, Adam, and Nate handled the mitigation side exactly how it should be done, showing up on time and getting the work done efficiently. That kind of consistency day after day makes a real difference. Glad to hear the reconstruction phase is coming up next, and we're looking forward to finishing the job right for you. Reach out anytime as that part gets underway, and thanks for trusting us with the whole process.
jaqueline PicozziLocal Guide · 15 reviewsiTotal number of Google reviews jaqueline has written across all businesses on Google Maps, not just this one.
So far everything went well.
Very nice technicians.
Price assessment: Not sure
Services: Mold inspection
Response time: 0–1 hr
Response from the owner · 2 months ago
Thank you so much, Jaqueline! We're glad to hear everything went well and that our team made a positive impression. Your satisfaction is important to us at SERVPRO.
Kim Paxton5 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Jason F, Cameron, Dylan, Antonio and Joe C did a great job cleaning our basement after a flood! Super nice, efficient and cleaned up the basement amazing.
Price assessment: Not sure
Services: Flood restoration, Flood cleanup, Water removal
Response from the owner · 2 months ago
A flooded basement is never fun to deal with, so it's great to hear Jason F, Cameron, Dylan, Antonio and Joe C got in there and handled it efficiently while keeping things pleasant along the way. That's a lot of hands on one job, and it shows they worked well as a team to get your space back to normal. We'll make sure all five hear how much you appreciated their work, Kim. Should you ever need us again, we'll be ready to help.
Duston Norcross5 reviewsiTotal number of Google reviews Duston has written across all businesses on Google Maps, not just this one.
Adam and Nate were great. Professional, knowledgeable, and got the job done quick. Zach the estimator was a big help as well, they all made everything easy and straight forward with the mold remediation in my house. Would recommend to anyone.
Price assessment: Not sure
Services: Mold inspection, Water removal, Mold mitigation, Water damage-related cleanup & repair, Mold remediation, Mold cleaning, Water damage-related mold removal
Response from the owner · 3 months ago
Mold remediation isn't a small thing to deal with, so it's great to hear Adam and Nate kept things moving quickly without cutting corners, and that Zach made the estimating side simple to understand. That kind of teamwork from start to finish is exactly what we aim for on every job. We'll pass your kind words along to all three of them, Duston. If anything else comes up at your house down the road, don't hesitate to give us a call, and we appreciate you recommending us to others.
