Analyzing 6,632,2586.6M ReviewsFor 18,54118.5K Experts

Experts Reviews · Company report
SERVPRO of Taunton, Mansfield, Seekonk, Dighton logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

SERVPRO of Taunton, Mansfield, Seekonk, Dighton

Taunton, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 40 water purification services · 4.7★ from 106 Google reviews

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Report card

Percentile vs other water purification services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Taunton, Mansfield, Seekonk, Dighton is better than 79% of water purification services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Taunton, Mansfield, Seekonk, Dighton is better than 61% of water purification services.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Taunton, Mansfield, Seekonk, Dighton is better than 78% of water purification services.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Taunton, Mansfield, Seekonk, Dighton is better than 100% of water purification services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Taunton, Mansfield, Seekonk, Dighton is better than 100% of water purification services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Taunton, Mansfield, Seekonk, Dighton is better than 100% of water purification services.A
100

Reviews for your job

Customers hired SERVPRO of Taunton, Mansfield, Seekonk, Dighton for 8 kinds of job.

SERVPRO of Taunton, Mansfield, Seekonk, Dighton for flood restoration

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Flood restoration”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Flood restoration”

Katie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a serious water leak in my bathroom ceiling, and the damage was so extensive that the entire bathroom had to be demolished. Studio 24 Restoration responded quickly, handled the cleanup and demolition, and also helped with the complete rebuild. They were professional, knowledgeable, and knew exactly how to work…

Great priceFlood restoration
Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Adam, Nate and Zack from the Taunton office were excellent. Very quick response. Each of them explained everything that they were going to do and kept us informed throughout the whole process. If I could give them a higher rating than a 10 I definitely feel they deserve it. Thanks to the whole SERVPRO team for…

Not sureFlood restorationFlood cleanupWater removal
Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jason F, Cameron, Dylan, Antonio and Joe C did a great job cleaning our basement after a flood! Super nice, efficient and cleaned up the basement amazing.

Not sureFlood restorationFlood cleanupWater removal
Kerri6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This company was a lifesaver when our sump pump burst into our home. They were fast to come to our home. They were knowledgeable in how to mitigate completely gutting the basement. They were courteous and amazingly trustworthy. I highly recommend!

Reasonable priceFlood restorationFlood cleanupWater removal
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jason A, Jason F, and Cameron were exceptional! They were extremely professional, helpful, informative of the process and answered all of our questions. I highly recommend this company.

Flood restorationFlood cleanupWater removal
Timothy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

One of our fire suppression sprinklers went off at 5:17pm on the Friday of July 4th weekend. The ServPro project manager was on site within an hour of our call to assess the situation and develop a mitigation and clean up plan. The crew removed the water the following morning and came back in to finish the cleanup…

Flood restorationWater damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Professionalism
Melissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Such a great experience in such a bad situation. James and Marlin helped us more than I ever expected. They were so thorough, neat, quick and answered all my questions. They took care of removal of all of my flooring that was ruined in a flood and moved around all of our items and set up everything we needed to get…

Flood cleanupFlood restoration+ Responsiveness+ Punctuality+ Quality
Cindi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

James, Timmy and Padro were amazing to work with. They were extremely pleasant and never said no to anything. Worked super fast always with a smile even in the hottest of days. Super hard workers. Fast response also. Highly recommend.

Flood cleanupFlood restorationMold cleaning+ Responsiveness+ Punctuality+ Quality
Lauren4 years ago★★★★★

Rating only, no written review.

Flood restorationWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 32%Overpriced 0%Not sure 44%

Jobs customers hired them for

JobReviewsCategory typical
Water damage-related cleanup & repair20—
Flood cleanup17—
Water removal16—
Mold mitigation10—
Mold inspection9—
Flood restoration9—
Mold remediation8—
Mold cleaning5—

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