Once in a blue moon you can receive service from a company that completely exceeds your best expectations. This is what I experienced at Shala auto repair. The hood was smashed and needed to be replaced. He found a brand new hood off market and was delivered to him the next day. The hood needed to be painted to match (perfection) and installed. I had the car back the next day. They also did some minor work including fixing 2 bumpers that were knocked loose, and repairing the window stripping that was hanging off. He did not charge me extra for that. (Unheard of in any capacity of auto repair) The pricing I received was MUCH lower than I expected and I got the car back washed and my dash wiped off. My older Hyundai hasn't looked this good in MANY years. Rinor Shala and his wife were incredibly friendly and I was totally serious when I said I wish they were my Mechanic also. ABSOLUTELY RECOMMEND! Don't waste your time like I did bringing your car all over town. Just go there first.
SHALA AUTO REPAIR LLC
SHALA AUTO REPAIR LLC at a glance
Google reviewers rate Shala Auto Repair LLC five stars based on seventy-two reviews, noting that the owner replies to the majority of feedback. Customers frequently cite fast turnaround times, clear communication, and accurate color matching for bumper, hood, and door repairs. The shop is described as professional and thorough, often identifying hidden damage beyond the initial estimate. One review mentioned that insurance coverage limitations affected part selection, though the overall work quality remained high.
- Google rating: 5.0 out of 5 from 72 reviews (100% five-star).
- Reviews on this page: 72 Google reviews (68 with written comments, 14 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: October 28, 2026.
- Service: Auto Repair Shop serving New Rochelle, New York.
Data from Google, last updated November 4, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
- 5 stars72100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 68 written reviews
- Praise213100%
- Complaints10%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3083%
- Reasonable617%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results4722%
- Would recommend4320%
- Staff & attitude3918%
- Honesty & trust2512%
- Communication2311%
- Speed & response199%
- Price & value188%
What customers talk about
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rinor was very professional, did a great job on my car looks brand new, and he returned car sooner than expected, great guy very much recommended!”
“Highly recommended very Responsible amazing job they do”
“Rinor Shala and his wife were incredibly friendly and I was totally serious when I said I wish they were my Mechanic also.”
“Honest, professional, and reliable, which is hard to find.”
“Rigor was very nice, explained everything in great detail and took time to look for the parts in various places for the best price, the paint job is amazing.”
“He found a brand new hood off market and was delivered to him the next day.”
“I send my car to get repaired was very reasonable with the pricing when I got back from vacation .”
People customers mention
- Rinor 10 reviews
- Shop 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SHALA AUTO REPAIR LLC for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
Rinor was very professional, did a great job on my car looks brand new, and he returned car sooner than expected, great guy very much recommended!
Incredibly fast turnaround. The attention to detail impressed me, my car looks brand new. Great and clear communication. Their work quality is exemplary and their team delivers top-notch work. I will recommend Shala Services to anyone who needs a car repair. They are the best!
The shop is so polite and the quality of work is incredible. My car is brand new! Thank you Rinor and team!!
Huge shoutout to SHALA AUTO REPAIR! Had to get my MDX trunk gate replaced and the whole rear repainted, and they absolutely crushed it. The color match is literally perfect—looks like nothing ever happened. Plus, they got it done super fast, way quicker than I expected. If you need body work done right and without…
My back bumper was the victim to a parking lot pillar and needed to be completely replaced. Rigor and his team did an amazing job! My car looks brand new, like nothing ever happened. Rigor was very nice, explained everything in great detail and took time to look for the parts in various places for the best price,…
Rigor and his team did an awesome job making my wife’s car look like nothing ever happened, he’s friendly, very professional and super thorough. If you need any type of bodywork for your car, I highly recommend
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 31 | — |
| Painting | 30 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 72 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Rinor was very professional, did a great job on my car looks brand new, and he returned car sooner than expected, great guy very much recommended!
Highly recommended very Responsible amazing job they do
- Price assessment: Reasonable price
- Services: Body & Trim
Incredibly fast turnaround. The attention to detail impressed me, my car looks brand new. Great and clear communication. Their work quality is exemplary and their team delivers top-notch work. I will recommend Shala Services to anyone who needs a car repair. They are the best!
- Price assessment: Great price
- Services: Painting, Body & Trim
Very high quality I got a very professional job done great people
- Price assessment: Great price
- Services: Body & Trim
The shop is so polite and the quality of work is incredible. My car is brand new! Thank you Rinor and team!!
Huge shoutout to SHALA AUTO REPAIR! Had to get my MDX trunk gate replaced and the whole rear repainted, and they absolutely crushed it. The color match is literally perfect—looks like nothing ever happened. Plus, they got it done super fast, way quicker than I expected. If you need body work done right and without the long wait, definitely hit these guys up.
- Price assessment: Great price
- Services: Painting, Body & Trim
My back bumper was the victim to a parking lot pillar and needed to be completely replaced. Rigor and his team did an amazing job! My car looks brand new, like nothing ever happened. Rigor was very nice, explained everything in great detail and took time to look for the parts in various places for the best price, the paint job is amazing. I’d totally recommend them if you need body work done.
- Price assessment: Reasonable price
- Services: Painting, Body & Trim
Rigor and his team did an awesome job making my wife’s car look like nothing ever happened, he’s friendly, very professional and super thorough. If you need any type of bodywork for your car, I highly recommend
- Services: Painting, Body & Trim
I had a small accident and brought my car to Shala, and I couldn’t be happier with the results. They did an exceptional job, my car looks brand new like nothing ever happened. The entire process was smooth from start to finish, with clear communication every step of the way. They worked efficiently without cutting corners, and the quality truly shows. Honest, professional, and reliable, which is hard to find. I highly recommend Shala to anyone looking for top tier work and a team you can trust. I would not take my car anywhere else.
- Services: Painting, Body & Trim
Business details
- Address: 20 Charles St, New Rochelle, NY 10801
- Phone: (929) 219-9089
- Website: shalaautorepair.com
- Service area: New Rochelle, NY