Massage therapist · Rochester, MN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%89+13.5Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#79 of 234 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★77 Google reviews · 7 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Sheena's Studio five stars based on seventy-seven reviews, with the owner responding to ninety-six percent of comments. Clients describe the location as clean, serene, and equipped with free parking, while noting that electronic reservation systems facilitate easy booking. Recurring themes include competitive pricing, attentive communication, and effective deep tissue techniques that target specific areas like the neck, back, and shoulders. Reviewers frequently mention feeling immediate relief and relaxation, leading many to rebook appointments shortly after their sessions.
Google rating: 5.0 out of 5 from 77 reviews (99% five-star).
Reviews on this page: 77 Google reviews (67 with written comments).
Owner responses: the business replied to 96% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Sheena's StudioMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sheena's Studio: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sheena's Studio: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sheena's Studio: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sheena's Studio: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 77.–
–
Bar = this company · dark tick = category median.
Star ratings
77 Google reviews we collected
5.0of 5
5 stars7699%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 67 written reviews
100%praise
Praise33100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price327%
Reasonable873%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1236%
Would recommend721%
Quality & results618%
Speed & response412%
Communication39%
Price & value13%
What customers talk about
We read 67 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, clean and serene location with easy, free parking.”
“Wish I could give more then 5 stars, would definitely recommend to anyone and will for sure be going back!”
“Sheena went above and beyond to provide excellent service.”
“Found Sheena through a quick google search and she was wonderful!”
“The electronic reservation and communications was excellent and made it easy to book the appointment.”
“Lastly, her pricing is great and I felt like it was as competitive as other highly rated masseuses in the area.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Lisa9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Very professional, clean and serene location with easy, free parking. I’ve had a variety of bodywork over the years and Sheena’s massage was one of the best. Other reviews are right- she has a knack for finding those knots you didn’t know you had thanks to her training and experience. I will definitely return.
Kathy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sheena is amazing. My neck and shoulders feel like rocks when I walk in and I am a puddle when I walk out!! A+++
Reasonable price
Carole1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Sheena is very observant and attentive to areas that need attention during your massage. Definitely will continue to use her services.
Reasonable price
Robert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Amazing from start to finish. The space was relaxing, clean, and welcoming. My massage was customized to exactly what I needed, and I felt immediate relief. Can't wait for my next appointment!
vickie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Sheena did an amazing job with my massage! I felt so relaxed throughout. I will definitely be back to see her again in the future!
Great price
Jordan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Found Sheena through a quick google search and she was wonderful! I’ve been to several chain massage places and local spas in MN and WI previously but none of them live up to Sheena. She did amazing targeting the areas I mentioned and used good pressure to actually work out the kinks and soreness. It didn’t take but…
Very professional, clean and serene location with easy, free parking. I’ve had a variety of bodywork over the years and Sheena’s massage was one of the best. Other reviews are right- she has a knack for finding those knots you didn’t know you had thanks to her training and experience. I will definitely return.
Response from the owner · a year ago
Thank you for the review Lisa! I'm happy that I could help.
Kathy Rosenow7 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Amazing from start to finish. The space was relaxing, clean, and welcoming. My massage was customized to exactly what I needed, and I felt immediate relief. Can't wait for my next appointment!
Response from the owner · 5 months ago
Thank you so much for your 5-star review! I'm thrilled to hear you had a great experience. Helping clients find pain relief, relaxation, and improved wellness through massage therapy is my passion. I appreciate your support and look forward to seeing you again for your next massage session!
vickie eckerson1 reviewiTotal number of Google reviews vickie has written across all businesses on Google Maps, not just this one.
Found Sheena through a quick google search and she was wonderful! I’ve been to several chain massage places and local spas in MN and WI previously but none of them live up to Sheena. She did amazing targeting the areas I mentioned and used good pressure to actually work out the kinks and soreness. It didn’t take but 5 minutes into the session before I knew I was going to re-book!
Response from the owner · 5 months ago
Thanks for the 5 stars! So happy you had a good experience. Can’t wait to have you back in again!
Stephanie MartinLocal Guide · 42 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Absolutely wonderful! I have been looking for a new massage therapist and I found one in Sheena! So relaxing and helped work out all my knots! I will be back! Thank you!!
Response from the owner · 6 months ago
Thank you for the review. I Can't wait to see you again!
Jessica MacLeod3 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
