Analyzing 7,648,7087.6M ReviewsFor 21,61921.6K Experts
Customers frequently praise the knowledgeable and friendly staff who provide efficient, pressure-free guidance for appliances and furniture. Delivery teams are often noted for punctuality and helpfulness, while pricing and product selection receive positive mentions. However, recurring complaints involve installation errors, such as missing parts or improper setup, leading to delayed resolutions and repeated service visits. Some shoppers also report communication gaps regarding delivery schedules or unexpected fees for assembly and transport.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,552 Google reviews we collected
Phrases our text analysis found in 945 written reviews
How often each topic comes up in the written reviews
We read 945 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was so helpful, patient, and easy to work with throughout the whole process.”
“What I don’t tolerate is RUDE employees.”
“We had a great experience working with Terrence at Sherman’s in Peru!”
“We were left with a leaking washer from a damaged drain hose.”
“We told him what we wanted and he found it right away he was not there the day we came back to purchase it found out he had only been working there fo…”
“Prices were high, delivery Never showed up, and neglect to communicate.”
“Our dining room chairs are great quality & were a great price.”
“A while back I bought a very expensive Theater seating arrangement from Sherman's.”
“Terrance answered our questions and allowed us to make the decision without any pressure.”
“TL DR: Good deal, good delivery drivers, poor communication and delivery process.”
“I would definitely recommend asking for Terrence if you’re shopping for appliances!”
“In the past we've had great luck with Sherman's making this our go-to store.”
“They are honest on what suits you best rather than making a sale for the money.”
“…ver it which the salesman delivered which he must’ve had some kind of scam going on that delivered it on the side and didn’t put in the computers so n…”
praise complaint · found by our text analysis, Google review wording unchanged.
The manager and salesperson were very helpful. We are still debating the couch. If it weren't for the delivery fee we absolutely would not hesitate to come order the couch.
I knew what I wanted when I walked in. Terrance answered all my questions. The buying experience was painless and satisfying.
Very friendly and accommodating. Nolan our salesman was amazing. We told him what we wanted and he found it right away he was not there the day we came back to purchase it found out he had only been working there for 4 months wow he's going to be a heck of a Salesman if he keeps it up like that. Rebecca who closed…
I was extremely happy with service I received in getting a new stove. The sales clerk was very efficient and I didn’t feel rushed. Explained things I could understand. Great service!!! Beautiful store!!! Thank you!
I was approached right away and helped, and was guided into the correct purchase for my home.
The sales rep was amazing told him exactly what I wanted and didn’t want in a washer and he pointed me in the right direction and helped me find the perfect washer and dryer for my needs!
4.8 ★★★★★ 1,552 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The manager and salesperson were very helpful. We are still debating the couch. If it weren't for the delivery fee we absolutely would not hesitate to come order the couch.
I knew what I wanted when I walked in. Terrance answered all my questions. The buying experience was painless and satisfying.
Very friendly and accommodating. Nolan our salesman was amazing. We told him what we wanted and he found it right away he was not there the day we came back to purchase it found out he had only been working there for 4 months wow he's going to be a heck of a Salesman if he keeps it up like that. Rebecca who closed the deal for us was amazing very helpful and informative recommend Sherman's that anybody who's looking for new furniture
Thank you, Jerry! We're thrilled to hear about your wonderful shopping experience with our team, and will be sure to pass this compliment along because we know it will make their day!
Great staff to work with. Very helpful & friendly.
Very helpful and was patient with me.
Thanks for sharing your wonderful shopping experience with us, Rhonda!
I was extremely happy with service I received in getting a new stove. The sales clerk was very efficient and I didn’t feel rushed. Explained things I could understand. Great service!!! Beautiful store!!! Thank you!
Woohoo! Thanks for sharing your wonderful shopping experience with us, Josh!
Terrance was great to deal with!
Thanks for sharing with us, Jordan!
I was approached right away and helped, and was guided into the correct purchase for my home.
Thanks for sharing your wonderful shopping experience with us, Cindy!
The sales rep was amazing told him exactly what I wanted and didn’t want in a washer and he pointed me in the right direction and helped me find the perfect washer and dryer for my needs!
Thanks for sharing your wonderful shopping experience with us, Britney! We hope you enjoy your new washer!
We had a great experience working with Terrence at Sherman’s in Peru! Our kitchen remodel had some tricky spaces to work with, especially for the refrigerator. Terrence took the time to help us find the perfect fit that also had all the features I was looking for. He was so helpful, patient, and easy to work with throughout the whole process. I would definitely recommend asking for Terrence if you’re shopping for appliances!
Thank you, Diane! We're thrilled to hear about your wonderful shopping experience with Terrance and hope you enjoy your new appliances!
Analyzing 7,648,7087.6M ReviewsFor 21,61921.6K Experts
