SIDE BY SIDE HOME IMPROVEMENTS INC logo

SIDE BY SIDE HOME IMPROVEMENTS INC

General contractor · Fresno, CA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%27+6.5Value 14%62+8.8Replies to reviews 7%12+0.8Momentum penalty54−4.6Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 48 pergola contractorsPosition by Experts Score among all companies we track in this category. · better than 2%
4.8 ★★★★★ 223 Google reviews · 24 photos
95%five-star reviews
4.50★last 12 monthsAverage stars on reviews from the last 12 months only.
17.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
7%reviews answered by the owner
Oct 2026latest review

SIDE BY SIDE HOME IMPROVEMENTS INC at a glance

Google reviewers rate Side by Side Home Improvements 4.8 out of 5 stars based on 223 reviews. Positive feedback highlights professional installation of windows, doors, and AC units, noting reasonable pricing, attention to detail, and effective communication. However, lower-rated reviews consistently criticize poor responsiveness to phone calls, rude interactions, and significant delays or unfinished roofing projects.

  • Google rating: 4.8 out of 5 from 223 reviews (95% five-star).
  • Reviews on this page: 223 Google reviews (193 with written comments, 8 with photos).
  • Owner responses: the business replied to 7% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Pergola Contractor serving Fresno, California.

Data from Google, last updated October 25, 2026.

Score profile vs other pergola contractors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: replies to reviews.

Satisfaction69Reliability27Craft & service–Value62Momentum54Replies to reviews12Satisfaction: 69 (median 93)Reliability: 27 (median 93)Value: 62 (median 100)Momentum: 54 (median 100)Replies to reviews: 12 (median 51)
This companyPergola Contractors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SIDE BY SIDE HOME IMPROVEMENTS INC: 69/100 on this factor. Category median: 93.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SIDE BY SIDE HOME IMPROVEMENTS INC: 27/100 on this factor. Category median: 93.D
27
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SIDE BY SIDE HOME IMPROVEMENTS INC: 62/100 on this factor. Category median: 100.B
62
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SIDE BY SIDE HOME IMPROVEMENTS INC: 54/100 on this factor. Category median: 100.C
54
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SIDE BY SIDE HOME IMPROVEMENTS INC: 12/100 on this factor. Category median: 51.F
12

Bar = this company · dark tick = category median.

Star ratings

223 Google reviews we collected

  • 5 stars21195%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star125%

Praise vs complaints

Phrases our text analysis found in 193 written reviews

  • Praise24595%
  • Complaints145%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price867%
  • Reasonable217%
  • Overpriced217%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend10039%
  • Quality & results7830%
  • Staff & attitude3815%
  • Price & value156%
  • Speed & response104%
  • Communication93%
  • Honesty & trust93%

What customers talk about

We read 193 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I loved the windows in my house, I highly recommend them 🔥🔥 great prices”
  • “We had a great experience with Side by Side Home Improvement.”
    “But now I have a messed up roof and damages to my house on top of a thirty thousand dollar debt for our for our roof placement.”
  • “The team was professional, reliable, and easy to work with throughout the entire process.”
    “You can call them and they don’t return your calls and they’re rude especially Mario and they promise you things and don’t keep their word.”
  • “Thank you so much, these are very beautiful windows and they also make them at a very good price; I recommend them.”
    “I was promised a call back after my 4th phone call to get a quote on a new roof, I couldn't get them to call me.”
  • “Employees were nice and got the work done in efficient time!”
    “Unfinished Roof & Major Delays”
  • “It was a little delayed as my salesperson explained they were very busy, but I was very happy with my windows and air conditioner.”
    “They also did not respond to the Better Business Bureau concerning our claim against them.”
  • “They genuinely prioritize the satisfaction of their customers.”

People customers mention

  • Ramirez 5 reviews
  • Mario 4 reviews
  • Alejandro 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired SIDE BY SIDE HOME IMPROVEMENTS INC for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Joanna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★

This company is not recommended for roofing. They do not return your call right away!! When they do return your calls they give you a shitty Attitude! The guy Mario is a very horrible person!! Esta compañía no sirve para nada!!

Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★

This company is no good, especially roofing. You can call them and they don’t return your calls and they’re rude especially Mario and they promise you things and don’t keep their word. I read their reviews and everything on here is not true they suck as a company.

OverpricedRoof repair
Carlos2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Súper recomendado, me gustaron la terminación de las ventanas y en ese nuevo color ahumado estuvieron súper limpias las instalaciones y lo mejor la seguridad q ofrecen , al 💯 los recomiendo

Fabricio7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a great experience with Side by Side Home Improvement. They replaced our windows and also installed a new fence, and we are very happy with the results. The team was professional, reliable, and easy to work with throughout the entire process. They did a great job, paid attention to the details, and made sure…

Brandon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

100% recommended I really liked their prices much lower compared to other companies

Hernan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Totalmente feliz del trabajo de Side by Side window company , excelente trabajo y soporte y garantía .

Great price

Photos

Customer reviews

4.8 ★★★★★ 223 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Joanna Trujillo4 reviewsTotal number of Google reviews Joanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This company is not recommended for roofing. They do not return your call right away!! When they do return your calls they give you a shitty Attitude! The guy Mario is a very horrible person!! Esta compañía no sirve para nada!!

Elizabeth Martinez3 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This company is no good, especially roofing. You can call them and they don’t return your calls and they’re rude especially Mario and they promise you things and don’t keep their word. I read their reviews and everything on here is not true they suck as a company.

  • Price assessment: Overpriced
  • Services: Roof repair
Carlos Valencia2 reviewsTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Súper recomendado, me gustaron la terminación de las ventanas y en ese nuevo color ahumado estuvieron súper limpias las instalaciones y lo mejor la seguridad q ofrecen , al 💯 los recomiendo

Victor Ciceri7 reviewsTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Me encanto la ventanas de mi casa los recomiendo 🔥🔥buenas precios

  • Price assessment: Reasonable price
Fabricio7 reviewsTotal number of Google reviews Fabricio has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience with Side by Side Home Improvement. They replaced our windows and also installed a new fence, and we are very happy with the results. The team was professional, reliable, and easy to work with throughout the entire process. They did a great job, paid attention to the details, and made sure everything was completed properly. Our new windows and fence look great, and we would definitely recommend Side by Side Home Improvement to anyone looking for quality home improvement work.

Elizabeth Garcia3 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Estoy muy contenta del servicio gracias

  • Price assessment: Great price
  • Services: Home renovations
Response from the owner · a month ago

Gracias estamos en nevada para ayudarles

Laura Gomez1 reviewTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Buena compañía la Recomiendo me gustaron las ventanas

Response from the owner · a month ago

Gracias por confiar en nuestro servicio estamos para servirles en sus próximos proyectos

Brandon Garibay1 reviewTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

100% recommended I really liked their prices much lower compared to other companies

Hernan Diaz2 reviewsTotal number of Google reviews Hernan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Totalmente feliz del trabajo de Side by Side window company , excelente trabajo y soporte y garantía .

  • Price assessment: Great price
Manuel Molinares2 reviewsTotal number of Google reviews Manuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommended! They helped me replace my windows, and I’ve noticed a reduction in my electricity bill since having them installed. They’re located in Fresno and manufacture their own windows. Their price was the best out of all the quotes I received. I’m very happy with the quality and service!

Response from the owner · a month ago

We’re here to serve you. Thank you so much for trusting us!

SIDE BY SIDE HOME IMPROVEMENTS INC on Google Maps →

Business details