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Sierra Cleaning Services

House cleaning service · South Lake Tahoe, CA · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%84+58.2Reliability 31%75+23.1Experts Score= 81Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 67 commercial cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 26%
4.9 ★★★★★ 27 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
63%reviews answered by the owner
Mar 2026latest review

Sierra Cleaning Services at a glance

Google reviewers rate Sierra Cleaning Services 4.9 out of 5 based on 27 reviews, with the owner responding to 63 percent of feedback. Customers frequently cite punctuality, detailed cleaning of homes and rentals, and fair pricing. Recurring themes include quick communication, availability for short-notice or emergency requests, and thoroughness in move-out preparations. No common criticisms appear in the provided excerpts, as all listed reviews are five stars.

  • Google rating: 4.9 out of 5 from 27 reviews (96% five-star).
  • Reviews on this page: 27 Google reviews (24 with written comments, 1 with photos).
  • Owner responses: the business replied to 63% of reviews.
  • Most recent review: March 11, 2026.
  • Service: Commercial Cleaning Service serving South Lake Tahoe, California.

Data from Google, last updated November 10, 2026.

Score profile vs other commercial cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction84Reliability75Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 84 (median 91)Reliability: 75 (median 89)Momentum: 100 (median 100)
Sierra Cleaning ServicesCommercial Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sierra Cleaning Services: 84/100 on this factor. Category median: 91.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sierra Cleaning Services: 75/100 on this factor. Category median: 89.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sierra Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
–

Bar = this company · dark tick = category median.

Star ratings

27 Google reviews we collected

  • 5 stars2696%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star14%

Praise vs complaints

Phrases our text analysis found in 24 written reviews

  • Praise63100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1422%
  • Would recommend1422%
  • Staff & attitude1016%
  • Communication1016%
  • Speed & response813%
  • Price & value46%
  • Honesty & trust35%

What customers talk about

We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They did a very thorough and detailed job and even re-organized the pantry.”
  • “I’m incredibly pleased and will use them again the future!”
  • “Thank you, Sierra, for your help and friendly professionalism.”
  • “Sierra‘s communication was excellent and the price that I was charged was very fair for the amount of work that they did.”
  • “She and her coworker were professional, they arrived on time, and finished at the time Sierra said they would be done.”
  • “Her cleaning services are unmatched and her pricing is very fair.”
  • “Very grateful to have found a reliable cleaning service!”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Renee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent work. We are preparing our house for sale and it it ready. Fast, Professional, and exceptional work. I highly recommend Sierra and her team. Reasonably priced

Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I was in a bind when another local cleaner was fully booked. I called Sierra and she answered the phone, unlike ALL of the other local services. I only requested her to clean one room, but she went above and beyond recognizing the house needed more help than I realized. She cleaned the house perfectly and I’m…

Kurt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I hired Sierra Cleaning Services to do a one time clean after three weeks of family coming in and out of town for a late summer visit. I cannot say enough positive things about Sierra and her business. She and her coworker were professional, they arrived on time, and finished at the time Sierra said they would be…

I2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I needed a new cleaner for 3 bedrooms, 3 bathrooms, kitchen, dining room and living room and found Sierra through Google. I was able to schedule her cleaning services with only 2 day advance notice. She was very great and easy to communicate with. Very glad to have used her cleaning services. Will definitely use her again in the future!

Customer photo from I's reviewCustomer photo from I's reviewCustomer photo from I's reviewCustomer photo from I's review
Anne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sierra was so detailed and did a fabulous job cleaning the house. She went above and beyond. I would recommend her to anyone!

Julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Loved Sierra!! She was diligent, professional and did a wonderful job! Thank you, Sierra!

Photos

Customer reviews

4.9 ★★★★★ 27 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Renee Teague4 reviewsTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent work. We are preparing our house for sale and it it ready. Fast, Professional, and exceptional work. I highly recommend Sierra and her team. Reasonably priced

Jennifer Alexander2 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was in a bind when another local cleaner was fully booked. I called Sierra and she answered the phone, unlike ALL of the other local services. I only requested her to clean one room, but she went above and beyond recognizing the house needed more help than I realized. She cleaned the house perfectly and I’m highly impressed. If you vacation rent your house & want your house staged perfectly, call Sierra because she’ll get the job done right. If you just need your house cleaned regularly, you won’t be disappointed. I have already recommended her to everybody who I know in Stateline, NV and South Lake Tahoe. Thank you, Sierra, for your help and friendly professionalism.

Response from the owner · 9 months ago

Thank you, it was a pleasure working with you!

Kurt2 reviewsTotal number of Google reviews Kurt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I hired Sierra Cleaning Services to do a one time clean after three weeks of family coming in and out of town for a late summer visit. I cannot say enough positive things about Sierra and her business. She and her coworker were professional, they arrived on time, and finished at the time Sierra said they would be done. It’s a big house and there was a lot of cleaning that had to be done. They did a very thorough and detailed job and even re-organized the pantry. Sierra‘s communication was excellent and the price that I was charged was very fair for the amount of work that they did. It is obvious that a lot of care and passion went into the job that they did for me. Kudos to Sierra!

I B2 reviewsTotal number of Google reviews I has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I needed a new cleaner for 3 bedrooms, 3 bathrooms, kitchen, dining room and living room and found Sierra through Google. I was able to schedule her cleaning services with only 2 day advance notice. She was very great and easy to communicate with. Very glad to have used her cleaning services. Will definitely use her again in the future!

Anne Flynn4 reviewsTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sierra was so detailed and did a fabulous job cleaning the house. She went above and beyond. I would recommend her to anyone!

James Adams4 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great follow through a different great cleaning! Highly recommend!

Response from the owner · a year ago

Thank you! It was a pleasure servicing your home.

Julie Smith (JouTube)6 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Loved Sierra!! She was diligent, professional and did a wonderful job! Thank you, Sierra!

Response from the owner · a year ago

Thank you!

Josh RutherdaleLocal Guide · 63 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sierra really does a great job! She pays close attention to the details. Your house will really shine with Sierra Cleaning Services!

Response from the owner · a year ago

Thank you!

Joanna Peltier2 reviewsTotal number of Google reviews Joanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Could not have asked for a better company to complete a move out/prep for market cleaning! So incredibly thorough and kept me posted throughout the cleaning process. Loved the before and after photos. I requested the doors and baseboards be oiled to make them shine and scuffs less noticeable. I’m incredibly pleased and will use them again the future!

Response from the owner · a year ago

Thank you! It was a pleasure working with you.

Robert Adams5 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sierra Cleaning Service did an outstanding job with our South Lake Tahoe cabin. Their attention to detail was impressive throughout the entire property. Best of all, her communication was excellent, making it super easy to schedule and get updates. The bathroom was spotless - everything from the shower tiles to the mirrors gleamed. In the bedrooms, they cleaned everything, made the beds, and left the spaces feeling fresh and inviting. In the kitchen they cleaned all appliances, countertops, and fixtures to perfection. Their professionalism and thoroughness made all the difference. I highly recommend this cleaning service and will definitely use them again!

Response from the owner · a year ago

Thank you!

Sierra Cleaning Services on Google Maps →

Business details