Peter G3 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing, relaxing, restorative, and skillful!
Silva's Massage Therapy
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%89+23.2Value 15%91+13.8Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#75 of 158 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 53%
5.0 ★★★★★ 137 Google reviews · 3 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Silva's Massage Therapy at a glance
Google reviewers rate Silva's Massage Therapy five stars based on 137 reviews, highlighting effective relief for back, shoulder, and neck pain through deep-tissue and therapeutic techniques. Clients frequently praise the therapist's communication skills, ability to apply firm pressure, and the relaxing, clean environment. The business is noted for accommodating last-minute appointments and addressing specific problem areas, with no recurring criticisms identified in the provided excerpts.
- Google rating: 5.0 out of 5 from 137 reviews (99% five-star).
- Reviews on this page: 137 Google reviews (115 with written comments, 1 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 25, 2026.
- Service: Massage Therapist serving Cleveland, Ohio.
Data from Google, last updated November 1, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Silva's Massage Therapy: 96/100 on this factor. Category median: 94.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Silva's Massage Therapy: 89/100 on this factor. Category median: 94.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Silva's Massage Therapy: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Silva's Massage Therapy: 91/100 on this factor. Category median: 100.A
91
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Silva's Massage Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
137 Google reviews we collected
- 5 stars13699%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 115 written reviews
- Praise12399%
- Complaints11%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price427%
- Reasonable1173%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4536%
- Would recommend4032%
- Quality & results2319%
- Communication65%
- Speed & response54%
- Price & value43%
- Honesty & trust11%
What customers talk about
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“So happy to have found such a talented therapist and caring person.”
“I highly recommend her and in fact already told some friends.”
“Whitney did a great job addressing trouble spots, and with her place being an independently owned business, I didn't feel a rushed in and out like I h…”
“Very enjoyable massage and Whitney is very pleasant and communicative.”
“…e targeted a sports injury and my shoulder was much improved by the next day (she did cupping on it which I’d never tried but was totally worth the…”
“I pulled a muscle in my back and was in a fair amount of discomfort.”
“Honestly this might have been the best massage of life.”
People customers mention
- Whitney 22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Meredith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Whitney is an absolutely EXCELLENT and talented massage therapist!! I was so impressed as I am new to the CLE area in need of a good massage. My back and problem spots feel so much relief!! It was the perfect massage to relax and really get rid of the tension in my shoulders.
Great price
Shawn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Whitney is a terrific therapist! I thoroughly enjoyed my first experience! I am looking forward to regular sessions with Whitney!
Alan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The best massage I've had in Cleveland by far—and maybe one of the best I've had ever! Whitney did a great job addressing trouble spots, and with her place being an independently owned business, I didn't feel a rushed in and out like I have at some of the major chains before. Also, as a man who's a little over 6 ft…
Great price
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
This was the best massage ! Whitney was thorough and applied the amount of pressure that was perfect for me. The room was pleasant and I was able to and enjoy it. When I left I felt a couple of inches taller as she worked out all my many tight muscle's. I highly recommend her and in fact already told some friends.
Great price
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Was having hip, glute & shoulder problems, and although there was some pain upon leaving, by that evening, there was relief. Thank you!
Reasonable price
Tina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Whitney is, without question, the best therapeutic massage therapist I've ever been to. My chronic neck and back pain have improved significantly since I started seeing her a couple of months ago. On top of that, she's created a really lovely and relaxing space. So happy to have found such a talented therapist and…
Photos
Customer reviews
5.0 ★★★★★ 137 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Meredith James3 reviewsTotal number of Google reviews Meredith has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhitney is an absolutely EXCELLENT and talented massage therapist!! I was so impressed as I am new to the CLE area in need of a good massage. My back and problem spots feel so much relief!! It was the perfect massage to relax and really get rid of the tension in my shoulders.
- Price assessment: Great price
Vadim Lvovich4 reviewsTotal number of Google reviews Vadim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent massage and very professionally done! Well worth the money!
- Price assessment: Reasonable price
Shawn7 reviewsTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhitney is a terrific therapist! I thoroughly enjoyed my first experience! I am looking forward to regular sessions with Whitney!
Laura McDonald1 reviewTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat massage. Very understanding.
- Price assessment: Reasonable price
Alan Elkins2 reviewsTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best massage I've had in Cleveland by far—and maybe one of the best I've had ever! Whitney did a great job addressing trouble spots, and with her place being an independently owned business, I didn't feel a rushed in and out like I have at some of the major chains before. Also, as a man who's a little over 6 ft tall, I was grateful that her massage table was long enough, which I haven't always found to be the case at other places. The face cradle was far and away the most comfortable one I've ever used—this might be the only time I haven't felt tension in my face prior to flipping over. Highly, highly recommended!
- Price assessment: Great price
Gina Suozzi5 reviewsTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis was the best massage ! Whitney was thorough and applied the amount of pressure that was perfect for me. The room was pleasant and I was able to and enjoy it. When I left I felt a couple of inches taller as she worked out all my many tight muscle's. I highly recommend her and in fact already told some friends.
- Price assessment: Great price
Larry Bole1 reviewTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas having hip, glute & shoulder problems, and although there was some pain upon leaving, by that evening, there was relief. Thank you!
- Price assessment: Reasonable price
Tina C9 reviewsTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhitney is, without question, the best therapeutic massage therapist I've ever been to. My chronic neck and back pain have improved significantly since I started seeing her a couple of months ago. On top of that, she's created a really lovely and relaxing space. So happy to have found such a talented therapist and caring person. Can't recommend her highly enough!
Sandy Norval2 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst time client at Silvia's Massage Therapy. We discussed my reasons for needing this service and what I was hoping for as an outcome. Already scheduled my next massage and looking forward to the professional knowledge that she was able to provide me. I recommend Silvia's Massage Therapy and look forward to continuing this service. Professional. Knowledgable. Comfortable.
- Price assessment: Reasonable price
Business details
- Address: 2460 Fairmount Blvd Ste 319, Cleveland Heights, OH 44106
- Phone: (216) 202-4204
- Website: silvasmassagetherapy.com
- Service area: Cleveland, OH