Michael Casey
Review from Google · view on GoogleThis company's specialist repaired my dryer issue in timely way. His demeanor was kind and welcoming. I would recommend it highly!
Silver Appliance Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%81+56.1Reliability 31%69+21.2Experts Score= 77Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#73 of 98 appliance repairPosition by Experts Score among all companies we track in this category. · better than 26%
4.8 ★★★★★ 38 Google reviews · 5 photos
95%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
5.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Nov 2026latest review
Silver Appliance Repair at a glance
Google reviewers report that technicians typically arrive on time, communicate effectively, and resolve issues with washers, dryers, and other appliances at reasonable prices. Customers frequently highlight the staff's politeness, expertise, and professional demeanor during these quick repairs. However, low-star reviews describe a recurring pattern of unresolved issues where promised follow-up visits did not occur, along with complaints about the business operating as a call center that adds a significant fee to the final repair cost.
- Google rating: 4.8 out of 5 from 38 reviews (95% five-star).
- Reviews on this page: 38 Google reviews (37 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: November 2, 2026.
- Service: Appliance Repair serving El Monte, California.
Data from Google, last updated November 3, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Silver Appliance Repair: 81/100 on this factor. Category median: 90.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Silver Appliance Repair: 69/100 on this factor. Category median: 86.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Silver Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
- 5 stars3695%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star25%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
- Praise7395%
- Complaints45%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2735%
- Speed & response2127%
- Would recommend1317%
- Price & value810%
- Quality & results68%
- Honesty & trust23%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My washer and dryer problem was quickly and professionally resolved by this repairman.”
“This company's specialist repaired my dryer issue in timely way.”
“This company's service is one that I will definitely recommend!”
“He identified and fixed the oven issue at a reasonable cost and was extremely polite, knowledgeable, and kind.”
“He did a fantastic job repairing my home appliances.”
“They took my money and left me with a broken appliance.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Michael9 hours ago★★★★★
This company's specialist repaired my dryer issue in timely way. His demeanor was kind and welcoming. I would recommend it highly!
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
My washer and dryer problem was quickly and professionally resolved by this repairman. He was really kind, friendly, and polite. Many thanks!
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The expert arrived on time and repaired the microwave issue. He was kind and respectful. I was rather pleased with his performance.
Elyse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Our dishwasher broke, so an appliance repairman came out to fix it. As an added bonus, he was kind and very competent. Great service!
Herbert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The employee showed professionalism and skill. My washing machine was quickly fixed by him. Good job!
Alton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our appliance suffered significant damage. When he arrived, this businessman evaluated the situation. They said that in order to fix the problem, a new pump and some duct cleaning were required.
Photos
Customer reviews
4.8 ★★★★★ 38 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Sarah Bianchi1 reviewTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy washer and dryer problem was quickly and professionally resolved by this repairman. He was really kind, friendly, and polite. Many thanks!
Michael Barefield1 reviewTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe expert arrived on time and repaired the microwave issue. He was kind and respectful. I was rather pleased with his performance.
Elyse Porter1 reviewTotal number of Google reviews Elyse has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur dishwasher broke, so an appliance repairman came out to fix it. As an added bonus, he was kind and very competent. Great service!
Herbert Irby1 reviewTotal number of Google reviews Herbert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe employee showed professionalism and skill. My washing machine was quickly fixed by him. Good job!
Alton Steiner1 reviewTotal number of Google reviews Alton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur appliance suffered significant damage. When he arrived, this businessman evaluated the situation. They said that in order to fix the problem, a new pump and some duct cleaning were required.
Darren Wagaman1 reviewTotal number of Google reviews Darren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe seemed very well-informed and confident. He came prepared to fix our dishwasher, bringing with him what seemed to be brand new parts.
Annie Sikes2 reviewsTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy request was answered promptly by the technician. He then arrived to fix my wash machine and cooler, diagnosing and fixing both in about an hour. He was really polite and incredibly educated.
Kelly S.Local Guide · 30 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI do NOT recommend this company. A technician named Matthew Zuniga arrived and assured me he could fix my washing machine. I paid him for the service, but the washer broke again after just two loads. When I called him back, he promised to return and fix it, but he never showed up and is now forwarding all my calls straight to voicemail. I highly discourage anyone from using this company. They took my money and left me with a broken appliance.
Robert Fortner1 reviewTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe expert arrived on time and did a good job. He did a fantastic job repairing my home appliances. Outstanding service!
Business details
- Phone: (626) 741-0126
- Website: appliancerepair-walnut.com
- Service area: El Monte, CA