Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Reviewers of Silverado Alexandria Memory Care Community, which holds a 4.6 rating from 41 reviews, frequently praise the facility for its specialized dementia expertise, calm environment, and proactive communication with families. Families often highlight the staff’s ability to support residents through complex transitions and provide personalized care plans. However, one critical review cites severe communication failures and staff negligence that resulted in a resident’s hospitalization and unauthorized departure.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
41 Google reviews we collected
Phrases our text analysis found in 33 written reviews
How often each topic comes up in the written reviews
We read 33 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Since her admission, every member we have encountered has been professional, compassionate and genuinely attentive to my mother's comfort and well-being.”
“The team at Silverado continues to be one of the most communicative, pro-active, and dedicated that I have had the pleasure of working with.”
“I would highly recommend Silverado to anyone navigating a similar journey with a loved one.”
“The activity staff clearly appreciate family involvement, and these shared experiences are genuinely enjoyable.”
“My mom has been at Silverado Alexandria for 2 months and it has been a wonderful experience.”
“The staff is professional / efficient / effective / knowledgeable.”
“I was also attracted by the fact that Silverado allows pets, has inclusive pricing, and offers furnished rooms, which number two did not.”
praise complaint · found by our text analysis, Google review wording unchanged.
Extremely supportive. I often called to ask questions about products used. My mother had dementia but was living elsewhere. I am so appreciative of their generosity and support.
The team at Silverado continues to be one of the most communicative, pro-active, and dedicated that I have had the pleasure of working with. They take the time to know their residents and cater toward their needs. I am grateful knowing my clients at Silverado are getting the best.
Silverado Alexandria is a terrific facility. The staff is professional / efficient / effective / knowledgeable. There is a great sense of community, and care, in caring for my wife. She has been a resident for 16 months. They use common sense in making decisions, and we are comfortable with those decisions.
A safe and loving environment for your loved one dealing with dementia. They treat their residence with dignity and respect. They encourage them to get involved in activities in the community. The best part is that you are able to bring and live with your furry friend from home.
I am beyond grateful for the exceptional care my mother is receiving at Silverado Alexandria. After extensive research, I kept returning to Silverado as the leading memory care community—not only in the Washington, DC area but nationwide. And they truly live up to their reputation. When my mother first arrived, she…
Alexandria Silverado has truly been a remarkable place for my mother. I couldn't be more grateful for the exceptional care and support she receives. The staff is absolutely amazing—compassionate, attentive, and always going above and beyond. The food is excellent, and the facility itself is top-notch, creating a…
4.6 ★★★★★ 41 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent and Professionalism
Thank you, Selena! We appreciate your kind words and the time you took to share them.
I tried to leave a negative review but for some reason it won’t post. Perhaps it is because I used peoples’s names or that the allegations were more serious. I’m not sure. But if you want my full review you can find it on Yelp. Bottom line is that the staff’s inability to do their jobs caused my father to be in the ICU for three days, the communication was terrible and they let my father leave the facility with an unauthorized person. I’ve tried to get answers from Silverado about all of these allegations. When they email me back they attempt to defend themselves, such as claiming that they have to let any resident leave the facility with anyone who shows up whether they are authorized or not of they would violate the resident’s rights. There is no way that’s the way they operate. The fact that they can’t just admit mistakes is a red flag for me. And, no matter how many times I ask, they have yet to address my father ending up in the ICU due to their staff defying doctor’s orders. I can only assume they have not tried to defend that because there is no defense. If you want my full review please go to Yelp. An addition after the response below: If you read their response this is the same kind of safe, possibly AI written, response I get when I email with them. Nothing of substance. All just empty words. No explanation for my father's fall, letting him leave the facility, etc. But apparently if you give a good review you get a personalized response. It's all very disappointing.
Your feedback is important to us, and we regret that your experience did not meet expectations. We take concerns such as these seriously and appreciate you taking the time to share your perspective. Silverado remains committed to providing compassionate, high-quality care and service to our residents and their families.
My mother is 100 years old and has been a resident at Silverado, Alexandria for about eight months. Prior to that she lived with my wife and me for thirteen years. Over time, she began experiencing symptoms of dementia, and about a year ago she started having occasional falls in our home. After a stay in a rehabilitation facility in 2024, it became clear that our home was no longer a safe environment for her. As we began searching for a memory care facility, we toured a few communities in the Alexandria area. From the moment we visited Silverado, we knew it was the right place for her. Silverado's close proximity to our home is important to our family. Since her admission, every member we have encountered has been professional, compassionate and genuinely attentive to my mother's comfort and well-being. It is reassuring to see such a dedicated team working in a role that is demanding and so important to the residents and their families. Communication with staff is excellent. Staff members reach out when there are recommendations regarding medications or suggestions to improve my mother's mood and overall quality of life. The activities provided at Silverado are engaging, enjoyable and designed to keep the residents mentally stimulated. Special events and holiday gatherings, which often include family and friends, create a warm and welcoming community atmosphere. I would highly recommend Silverado to anyone navigating a similar journey with a loved one.
Steve, thank you so much for your thoughtful and detailed review, and for trusting Silverado Alexandria Memory Care Community with your mother’s care. We understand how difficult the transition to memory care can be, especially after so many years of caring for your mom at home. It means a great deal to hear that from your very first visit, you felt Silverado was the right place for her. Your kind words about our team’s professionalism, compassion, and attentiveness are truly appreciated. We’re also grateful you highlighted the importance of communication—keeping families informed and involved is a priority for us, and we’re glad that has brought you reassurance. It’s wonderful to hear that your mother is benefiting from our engaging activities and that your family has felt the warmth of our community through events and gatherings. Creating a supportive, connected environment for both residents and their loved ones is at the heart of what we do. Thank you again for your recommendation and for allowing us to be part of your mother’s journey.
I toured several memory care communities for my spouse, and Silverado Alexandria made the number one spot on the list owing to its calm, spaciousness, and cleanliness—not to mention the fact that it came highly recommended by more than one care manager and had positive Google reviews. The number two community was closer to home, an important consideration, but it was also a bit congested and noisy. I was also attracted by the fact that Silverado allows pets, has inclusive pricing, and offers furnished rooms, which number two did not. Moving a loved one into a memory care community (or any kind of care community) is not a fun experience. It can take a while for both the resident and family members to get used to such a major change. Silverado helped make my transition smoother than I expected. After several weeks, I see my spouse happier and healthier than when I was caring for her at home. She has gained weight. Her mobility seems better, helped by in-house physical and occupational therapy as well as daily group exercise. Her speech also seems improved, likely because she now has many more people to interact with, along with group activities that support cognitive health. Family members are always welcome at Silverado and are included in activities, meals, and field trips. The activity staff clearly appreciate family involvement, and these shared experiences are genuinely enjoyable. At one point I told Silverado leadership that “this building has a lot of love in it,” and I still feel that way. The staff are friendly, caring, professional, energetic, and hardworking. I’ve had questions and requests along the way, and the responses have consistently been positive and helpful. In the past, I heard more than once that when a spouse moves into a care community, the family caregiver “gets to just be a spouse again.” At the time I didn’t quite get it, but I do now. Silverado has allowed me to stop doing almost all of the caregiving roles I used to do. And because those roles are being handled in a confident, caring way, time with my spouse is now mostly quality time—just hanging out and enjoying each other’s company.
Thank you, Alaric, for taking the time to share such a thoughtful and heartfelt review. We are truly honored that Silverado Alexandria earned your trust during such an important and emotional decision for you and your spouse. Your reflections on the transition into memory care, and the relief of seeing your spouse happier, healthier, and more engaged, mean so much to our entire team. We’re especially grateful you highlighted the impact of our therapy services, daily activities, and the welcoming environment we strive to create for both residents and families. Knowing that you feel supported and included—and that your time together has become meaningful “quality time”—is exactly what we hope to provide. Your comment that “this building has a lot of love in it” has stayed with us as well. It beautifully captures the heart of our community and the dedication of our caregivers and staff, who work every day to create a calm, compassionate, and supportive home. Thank you again for your trust and kind words. It is a privilege to care for your spouse and to walk alongside your family on this journey.
Wonderful facility, staff, and structured programs.
Thank you for sharing your experience, Michael!
Extremely supportive. I often called to ask questions about products used. My mother had dementia but was living elsewhere. I am so appreciative of their generosity and support.
Thank you for taking the time to leave a review, Leah!
The team at Silverado continues to be one of the most communicative, pro-active, and dedicated that I have had the pleasure of working with. They take the time to know their residents and cater toward their needs. I am grateful knowing my clients at Silverado are getting the best.
Thanks for the review, Caroline! We are humbled by your kinds words.
My mom has been at Silverado Alexandria for 2 months and it has been a wonderful experience. The team at Silverado is highly experienced in dementia care and they truly care about the residents and their families. I moved my mom from a different state and the team walked me through every step; it was worth the wait. They partner with me to best meet her needs and coach me when I am not sure what to do. And best of all mom is less anxious than she has been in years. Moving a loved one into memory care is a transition for everyone, however I know without a doubt this is the very best place for my mom and in turn for me. I can finally rest easy again knowing she is safe, well cared for, nearby, and has everything she needs including good food, kind staff and team members, engaging activities, a clean and warm environment and three community dogs that bring joy to everyone! I am grateful to have found a place that treats their residents with the dignity and respect they deserve, and allow family members to focus on enjoying time with their loved ones and the other residents. Thank you Silverado Alexandria.
Beth, we are so grateful to you for sharing your experience. We are so proud we've been able to make a difference for your mom and you.
Silverado Alexandria is a terrific facility. The staff is professional / efficient / effective / knowledgeable. There is a great sense of community, and care, in caring for my wife. She has been a resident for 16 months. They use common sense in making decisions, and we are comfortable with those decisions.
Thank you so much for sharing, and for entrusting us to the care of your beloved wife.
A safe and loving environment for your loved one dealing with dementia. They treat their residence with dignity and respect. They encourage them to get involved in activities in the community. The best part is that you are able to bring and live with your furry friend from home.
Thank you for sharing, Angie. We are truly blessed to have a community filled with compassionate staff and and animal friends!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
