Leticia and Bernard FriendLocal Guide · 15 reviewsTotal number of Google reviews Leticia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service
SiteOne Landscape Supply
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%73+46.4Reliability 28%86+24.3Replies to reviews 8%15+1.2Experts Score= 72Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 57 sprinkler system installationPosition by Experts Score among all companies we track in this category. · better than 21%
4.7 ★★★★★ 70 Google reviews · 10 photos
84%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
SiteOne Landscape Supply at a glance
Customers frequently praise the knowledgeable staff for providing specific advice on irrigation, lighting, and hardscapes, noting that employees are friendly and responsive to both commercial and residential inquiries. The store is recognized for carrying a wide selection of professional-grade landscaping supplies and offering efficient delivery services. However, several low-rated reviews criticize the pricing as higher than competitors and express frustration over the store's closure on Saturdays, while one customer reported unresolved issues with a defective product.
- Google rating: 4.7 out of 5 from 70 reviews (84% five-star).
- Reviews on this page: 70 Google reviews (36 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 15, 2026.
- Service: Sprinkler System Installation serving Raleigh, North Carolina.
Data from Google, last updated November 11, 2026.
Score profile vs other sprinkler system installation
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SiteOne Landscape Supply: 73/100 on this factor. Category median: 88.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SiteOne Landscape Supply: 86/100 on this factor. Category median: 84.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SiteOne Landscape Supply: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SiteOne Landscape Supply: 15/100 on this factor. Category median: 76.F
15
Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
- 5 stars5984%
- 4 stars811%
- 3 stars00%
- 2 stars11%
- 1 star23%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
- Praise35100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1851%
- Quality & results514%
- Would recommend411%
- Price & value39%
- Speed & response26%
- Honesty & trust26%
- Communication13%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff are so friendly and knowledgeable about their products.”
“Excellent service and dependable staff.”
“Highly recommend Site One is awesome place for all your Landscaping needs.”
“Great service great prices and a Great selection”
“…is the go-to for agronomics and their forklift driver is careful and efficient when loading hardscapes, turf, and drainage product for her customers…”
“…ndividual who had not made contact with originally who questioned my integrity.…”
“😁 He took 3 phone calls from me and explained what I needed to do for my big project, and had my supply delivered within 30 minutes.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SamLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Excellent service and dependable staff... Tyler at the NewHope location is awesome! 👍
BrianLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Very happy with the advice I received about my lawn. They gave me great information and exactly what to apply at what time. Great customer service which is refreshing!
WayneLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was recommended to SiteOne by our landscaper and wow he was right. I ordered landscape lighting from them, on-line via the very nice website, and when I went to pick up the item the place is like a candy store for landscaping! The staff was very friendly to me as just a homeowner, not the normal professional…
LuAnnLocal Guide · 628 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They had commercial and residential grade landscaping irrigation parts. They also have building materials for patos, outside kitchens, etc.
Torres4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Highly recommend Site One is awesome place for all your Landscaping needs. they give great advice and they're extremely helpful.
Another2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
SiteOne stores now closed on Saturdays?? WTH? Back to Home Depot. I'm done with this place.
Photos
Customer reviews
4.7 ★★★★★ 70 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Dave HamrickLocal Guide · 14 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat knowledgeable help
Sam MastersLocal Guide · 91 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service and dependable staff... Tyler at the NewHope location is awesome! 👍
Brian SippyLocal Guide · 12 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery happy with the advice I received about my lawn. They gave me great information and exactly what to apply at what time. Great customer service which is refreshing!
Natalie Kerr10 reviewsTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff are so friendly and knowledgeable about their products.
Don McCartyLocal Guide · 229 reviewsTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is a good place for commercial operators.
Wayne RileyLocal Guide · 50 reviewsTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was recommended to SiteOne by our landscaper and wow he was right. I ordered landscape lighting from them, on-line via the very nice website, and when I went to pick up the item the place is like a candy store for landscaping! The staff was very friendly to me as just a homeowner, not the normal professional landscapers they had all over the store. I will be back for sure for future landscaping and landscape care needs.
LuAnn PolkLocal Guide · 628 reviewsTotal number of Google reviews LuAnn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey had commercial and residential grade landscaping irrigation parts. They also have building materials for patos, outside kitchens, etc.
Francisco MedinaLocal Guide · 18 reviewsTotal number of Google reviews Francisco has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJosé is great helps every chance he gets
Stephen Taylor7 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and support! Sandy is a pro.
Business details
- Address: 151 S New Hope Rd, Raleigh, NC 27610
- Phone: (919) 250-3338
- Website: siteone.com
- Service area: Raleigh, NC