Pet sitter · San Gabriel, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%80+19.4Value 14%73+10.3Replies to reviews 7%66+4.7Momentum penalty43−5.7Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 39%
4.9★★★★★106 Google reviews · 24 photos
97%five-star reviews
4.47★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Sitter4Paws holds a 4.9 rating from 106 Google reviews, with the owner responding to 64% of feedback. Customers frequently cite punctuality, detailed photo updates, and adherence to specific care instructions for cats and dogs as key benefits. The service is noted for its easy booking app and flexible communication. However, low-star reviews highlight security concerns, specifically instances where sitters failed to reset key locker codes or deactivate alarms, resulting in safety issues and fines.
Google rating: 4.9 out of 5 from 106 reviews (97% five-star).
Reviews on this page: 106 Google reviews (97 with written comments, 9 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 26, 2026.
Service: Pet Sitter serving San Gabriel, California.
Data from Google, last updated October 26, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Sitter4PawsPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sitter4Paws: 84/100 on this factor. Category median: 84.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sitter4Paws: 80/100 on this factor. Category median: 79.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sitter4Paws: 73/100 on this factor. Category median: 93.B
73
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sitter4Paws: 43/100 on this factor. Category median: 100.C
43
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sitter4Paws: 66/100 on this factor. Category median: 61.B
66
Bar = this company · dark tick = category median.
Star ratings
106 Google reviews we collected
4.9of 5
5 stars10397%
4 stars00%
3 stars11%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
97%praise
Praise19497%
Complaints53%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend4020%
Staff & attitude3618%
Honesty & trust3417%
Quality & results3116%
Speed & response2412%
Communication2111%
Price & value137%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I'm grateful for the care and attention the sitters gave him and would definitely recommend Sitter4 Paws to other pet parents!”
“I am so glad I found Sitter 4 Paws and cannot recommend them enough to friends and family!”
“They send detailed emails of their visits with photos and are very professional and conscientious.”
“The sitters were wonderful with my dog, and it was clear they genuinely enjoyed spending time with him.”
“I had a great experience with Sitter4Paws last month!”
“I also really appreciated the prompt and thoughtful summary updates and pics, which gave me peace of mind and made me feel confident that he was in good hands.”
“The administration side is also excellent at communicating and have been very flexible when we have needed to reschedule due to mistakes when booking.”
“It’s a great service; competitively priced and well run.”
People customers mention
Joanna3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jamie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 13 hours ago★★★★★
Love this organization. We've used them many times to look after our cat. They send detailed emails of their visits with photos and are very professional and conscientious. Highly recommend!
Reasonable price
Rosalie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a great experience with Sitter4Paws last month! The app is very easy to use to book appts and allowed me to type in thorough notes from how to enter the apt, where to take my dog on his walks, what to feed him, etc. The sitters were wonderful with my dog, and it was clear they genuinely enjoyed spending time…
CananLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
The last sitter forgot to reset the locker code for the key to the house. That means the locker holding the key to our house was unlocked for more than 24 hours until we arrive home! This is an unacceptable mistake and a serious safety issue.
Natalie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We have been using Sitter for Paws for about a year now for our cat sitting needs, and I can’t recommend it more! The sitters always do a great job following our specific instructions, leave the house clean, and taking care of our babies! The administration side is also excellent at communicating and have been very…
Reasonable price
Dione15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Such an incredible company with caretakers who are so thoughtful and detail oriented. I’ve used these guys twice now and will definitely call them again for future trips!!
Susan11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
The sitters at sitter4Paws are consistently good communicators and careful to follow all instructions. My cats and a dog received good care when I was away. They played with my cats and made sure to check on my shy one under the bed to be sure he was ok.
Love this organization. We've used them many times to look after our cat. They send detailed emails of their visits with photos and are very professional and conscientious. Highly recommend!
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you, Jamie! It’s awesome to hear that you’ve had such a positive experience with our team and that your cat has been well taken care of. Thanks for the recommendation—we can’t wait to help again in the future! 🐾
Rosalie Haglund3 reviewsiTotal number of Google reviews Rosalie has written across all businesses on Google Maps, not just this one.
I had a great experience with Sitter4Paws last month! The app is very easy to use to book appts and allowed me to type in thorough notes from how to enter the apt, where to take my dog on his walks, what to feed him, etc. The sitters were wonderful with my dog, and it was clear they genuinely enjoyed spending time with him. I also really appreciated the prompt and thoughtful summary updates and pics, which gave me peace of mind and made me feel confident that he was in good hands. It was very reassuring knowing he was well cared for and overall happy while I was away. I'm grateful for the care and attention the sitters gave him and would definitely recommend Sitter4 Paws to other pet parents!
Response from the owner · a week ago
Thank you so much for your kind words, Rosalie! 🐾 We’re so happy to hear that you felt at ease while you were away. Our sitters truly love what they do❤️
Canan IpekLocal Guide · 9 reviewsiTotal number of Google reviews Canan has written across all businesses on Google Maps, not just this one.
The last sitter forgot to reset the locker code for the key to the house. That means the locker holding the key to our house was unlocked for more than 24 hours until we arrive home! This is an unacceptable mistake and a serious safety issue.
Response from the owner · a week ago
We sincerely apologize for the lockbox oversight and completely understand how concerning this discovery must have been.
Having had the privilege of caring for your pets over the years, we greatly value the relationship we’ve built with you and deeply regret that we fell short of the trust you’ve placed in us.
We take the safety and security of our clients’ homes extremely seriously, and this is certainly not the level of care or attention to detail we expect from our team.
We are addressing this matter internally and reinforcing our security procedures with our entire team. Thank you for bringing this to our attention and giving us the opportunity to address it and continue improving our services.
Natalie Walters6 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
We have been using Sitter for Paws for about a year now for our cat sitting needs, and I can’t recommend it more! The sitters always do a great job following our specific instructions, leave the house clean, and taking care of our babies! The administration side is also excellent at communicating and have been very flexible when we have needed to reschedule due to mistakes when booking. I love that everything is online and that we get updates via the app.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Hi Natalie, we are so happy that you and your cats are getting the care needed... as mentioned we are always happy to help! :)
Dione15 reviewsiTotal number of Google reviews Dione has written across all businesses on Google Maps, not just this one.
Such an incredible company with caretakers who are so thoughtful and detail oriented. I’ve used these guys twice now and will definitely call them again for future trips!!
Response from the owner · 7 months ago
Thank you so much for your kind words! We truly appreciate you trusting us not just once, but twice. We’re grateful for your support and look forward to taking care of everything again on your future trips!
Susan Phifer11 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
The sitters at sitter4Paws are consistently good communicators and careful to follow all instructions. My cats and a dog received good care when I was away. They played with my cats and made sure to check on my shy one under the bed to be sure he was ok.
Response from the owner · 7 months ago
Thank you so much for your kind words, it truly means a lot to our team! We’re so glad to hear you felt confident in the communication and care, and that everyone (including your shy kitty!) was well looked after. attention they need. We really appreciate you trusting us with your crew and hope to care for them again soon!
Sarah Huss2 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
The folks at Sitter4Paws have taken care of my two cats for several years now while I’m away. They carefully follow all of my instructions to care for them and then follow up with lots of pets and playtime! Then they send pics so that I can see my happy kitties and know they are taken well care of. Their system is easy to use and ensures the security of your home. They also bring in your mail and packages- a nice touch! I don’t know what I’d do without them…I certainly wouldn’t feel as confident as I do leaving town.
Response from the owner · 8 months ago
Thank you so much for your kind words and for trusting us with your furry baby over the years!
We appreciate you taking the time to share your experience, and we look forward to continuing to care for your kitties whenever you need us!
Amanda Lamberti6 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
By FAR the BEST pet sitters in town! I have tried others and no one compares. Sitters4Paws makes me feel reassured every time I use them. 💯 trust in them.
Response from the owner · 9 months ago
Thank you so much for the kind words! We truly appreciate your trust and support, it means the world to us. We’re so happy to hear you feel reassured every time, and we’re grateful to care for your pets. 🐾💛
C AspinallLocal Guide · 24 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
We use Sitter4Paws regularly. It’s a great service; competitively priced and well run. We get regular and comprehensive updates when we are away for real peace of mind.
Response from the owner · 9 months ago
Thank you so much for your kind words and continued trust in us! We’re so happy to hear that our updates and care give you peace of mind while you’re away. It truly means a lot to us, and we look forward to continuing to care for your pets in the future
Kristina Lyons3 reviewsiTotal number of Google reviews Kristina has written across all businesses on Google Maps, not just this one.
I am thoroughly obsessed with my beloved cat, and would not trust his care to just anyone -- but I absolutely trust Sitter4Paws to care for him every time I'm away. Their sitters follow my very specific instructions and provide photos and written reports about everything that occurs during each visit, so when I'm out of town I know I can relax and trust Sitter4Paws to take good care of my cat. I also love their app, where I can read the sitter reports, view the many photos from each visit, and message back and forth with sitters and/or the office employees in case I have any questions. Traveling used to cause me stress about whether my cat was being adequately cared for (up to my incredibly high standards), but now that I've found Sitter4Paws, I know confidently he's receiving the best care from sitters that genuinely enjoy spending time with him and are also highly detailed oriented, so I can relax knowing all is well with my special boy at home!
Response from the owner · 10 months ago
Thank you so much for the kind words! We know how important it is to trust someone with a beloved cat, and we’re so happy to hear our sitters, detailed reports, and app help give you peace of mind while you’re away. It’s an honor to care for your special boy, and we truly appreciate your trust in Sitter4Paws! 🐾💙
