Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate the salon 4.8 out of 5 based on 105 reviews, with the owner responding to 97 percent of them. Customers frequently highlight professional services like silk presses, cuts, and coloring, noting the clean atmosphere, knowledgeable staff, and fair pricing. Recurring themes include punctuality and personalized care for natural hair. However, low-star reviews criticize rude phone interactions and unexpected price changes for returning clients.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
105 Google reviews we collected
Phrases our text analysis found in 73 written reviews
What customers reported paying
Middle half of what 25 customers paid ($93–$133) · gold mark = category median.
How often each topic comes up in the written reviews
We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Warm and friendly atmosphere filled with great energy.”
“…ent but I called to ask some questions about the services etc and was rudely hung up on … welp, I guess that proves what kind of females work there an…”
“She's very good at what she does and she makes you feel welcomed, a non judgemental zone and it was a great experience.”
“If you're looking for someone who truly knows what they're doing, I definitely recommend booking with Andrea.”
“She's timely with her clients, its only fair she's protected in return.”
“The price was reasonable and Andrea really went all out to make it worth it.”
“I've finally found someone I trust to do my hair on a regular basis.”
“She listened to how I wanted my hair done and she delivered!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Situation's Hair & Nail Salon for 5 kinds of job. Pick one to see what they paid and said.
I wanted a shorter hair cut and Andrea suggested a short layered cut so my thinning wouldn’t be so noticeable. I am very pleased with the results. I can still have multiple styles. I will return for future touch ups.
Called to get in asap and Andrea made herself available and I was in her chair within 30 min of the call. Her being in business for almost 30 years shows! I got a silk press and it only took 3 hrs total and my hair is laid! Will be going back
Shampoo treatment 🧴 & Press-N-Curls, excellent service. My hair has never felt this soft before & I cannot keep my hands to myself. The curls are styled to the Gods 🙌🏽 and the style framed my face perfectly. Highly recommend this Salon 💇🏽♀️
This is one of the best salon’s I’ve been too. very professional and friendly. Great service overall. I love my hair & I would definitely recommend this place 🙂
Andrea, is a very professional and beautiful woman. Andrea tended to not only my hair needs, but, that of 2 other clients. I did not mind paying for the services that Andrea rendered. God knows I needed everything I paid, and would gladly do it again if my hair ever becomes as it once was...YIKES!...LOL. Andrea's…
Beautiful is how every woman wants to feel and at the Situation Hair and Nail Salon you definitely will! I had a wonderful soothing hair wash, an aromatherapy deep conditioning hair treatment and a fabulous style cut! In this stylish little boutique shop full of positive ambiance You will be well taken care of ladies.
| Job | Reviews | Category typical |
|---|---|---|
| Shampoo & conditioning | 21 | $56–$129 |
| Hairstyling | 20 | $30–$76 |
| Haircut | 13 | $30–$79 |
| Blowouts | 6 | $41–$76 |
| Eyebrow shaping | 3 | — |
4.8 ★★★★★ 105 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I wanted a shorter hair cut and Andrea suggested a short layered cut so my thinning wouldn’t be so noticeable. I am very pleased with the results. I can still have multiple styles. I will return for future touch ups.
Andrea has the skills and talent for cutting, styles and design! Love this salon!! Warm and friendly atmosphere filled with great energy. I was pleasantly treated and handled with Care when it was time for my new transformation into a pixie cut. This is my new hair Home 💇🏽♀️ 💕
Thank you so much I am glad I was able to make you smile 😘
I would like to say thank you! I called and ask do you take walk-ins, she said what do you want. I said cut and curl but I have a fro she politely said come on.. The atmosphere was great, very professional and my hair was LAID (done very well). Let's not forget about my eyebrows they were waxed and cute.. She's very good at what she does and she makes you feel welcomed, a non judgemental zone and it was a great experience. Again, Thank you!
Thank you so much beautiful
Andrea did an amazing job on my hair! I came in wanting a bold cherry red color, and she absolutely delivered. The color is vibrant, the cut is beautiful, and she even surprised me with a peekaboo color that made me love it even more. She was professional, took her time, and made sure everything came out exactly how I wanted. I left the salon feeling confident and so happy with my hair. I got so many compliments already! If you're looking for someone who truly knows what they're doing, I definitely recommend booking with Andrea. Thank you for making my birthday hair everything I wanted!
You are truly a real babydoll. You said what you wanted and sat quietly with a smile letting me create. It is so important to understand the steps to being enhanced. It comes with patience confidence and trust. You gave me all of that, so I had to serve. Continue to be upfront and real for your blessings 😂Enjoy your birthday.
The owner is a great person the place is clean professional I'm very talented
I've finally found someone I trust to do my hair on a regular basis. Andrea is both professional and knowledgeable. Fair pricing. Deposits are just the way of the world now. She's timely with her clients, its only fair she's protected in return.
Thank you Mary for your support and understanding
I am so excited about my experience at Situation's Hair & Nail Salon. The service was beyond my expectation. I found the salon on Instagram. I called and got an appointment the same day. I am use to going to hair schools to get my hair done. I was elevated, excited, and well pleased with the service I received. That hair treatment with the stream is the answer and the solution. My hair looked and felt so good. I told her my hair does not hold curls. I am excited to say not only did my hair hold curls all day; I woke up the next morning with a head full of curls! I didn't even use rollers. I will definitely be back.
I want to say thank you for trusting me and thank you for being open for whatever I was suggesting that would be a benefit for your hair. See you again
I was looking for a quick style drove around looking for a stylist and was referred to Andrea. Upon arrival she asked what I was looking for and then proceeded to shampoo and set my hair. I was very thankful and loved the finished look she did exactly what I wanted . 10/10
Look at you thank you so much.
My experience was perfect
Thank you so much hope to see you again😘
Called to get in asap and Andrea made herself available and I was in her chair within 30 min of the call. Her being in business for almost 30 years shows! I got a silk press and it only took 3 hrs total and my hair is laid! Will be going back
I appreciate your support hope to see you again and ty for your review
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
