Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Situation's Hair & Nail Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%88+21.3Value 14%57+8.1Replies to reviews 7%89+6.3Craft & service penalty59−4.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Situation's Hair & Nail Salon

Detroit, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 58 beauty salons · 4.8★ from 105 Google reviews

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Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Situation's Hair & Nail Salon is better than 86% of beauty salons.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Situation's Hair & Nail Salon is better than 88% of beauty salons.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Situation's Hair & Nail Salon is better than 59% of beauty salons.C
59
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Situation's Hair & Nail Salon is better than 57% of beauty salons.C
57
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Situation's Hair & Nail Salon is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Situation's Hair & Nail Salon is better than 89% of beauty salons.A
89

Reviews for your job

Customers hired Situation's Hair & Nail Salon for 5 kinds of job.

Situation's Hair & Nail Salon for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$76
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 41

All 20 Google reviews tagged “Hairstyling”

Hanifah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Andrea has the skills and talent for cutting, styles and design! Love this salon!! Warm and friendly atmosphere filled with great energy. I was pleasantly treated and handled with Care when it was time for my new transformation into a pixie cut. This is my new hair Home 💇🏽‍♀️ 💕

Customer photo from Hanifah's reviewCustomer photo from Hanifah's review
Shampoo & conditioningEyebrow shapingHairstyling
Antoinette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I would like to say thank you! I called and ask do you take walk-ins, she said what do you want. I said cut and curl but I have a fro she politely said come on.. The atmosphere was great, very professional and my hair was LAID (done very well). Let's not forget about my eyebrows they were waxed and cute.. She's very…

Shampoo & conditioningEyebrow shapingHairstyling
Elnora2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The owner is a great person the place is clean professional I'm very talented

Shampoo & conditioningHairstyling
KrustallosLocal Guide · 134 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shampoo treatment 🧴 & Press-N-Curls, excellent service. My hair has never felt this soft before & I cannot keep my hands to myself. The curls are styled to the Gods 🙌🏽 and the style framed my face perfectly. Highly recommend this Salon 💇🏽‍♀️

Paid $100–120BlowoutsHairstyling
kemajah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is one of the best salon’s I’ve been too. very professional and friendly. Great service overall. I love my hair & I would definitely recommend this place 🙂

Paid $80–100Hairstyling
Dee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I’m a first time customer the service was absolutely amazing I had a great time and most of all my hair came out exactly how I pictured it would I will definitely be booking my next visit with Situations!!!!

Paid $100–120HaircutShampoo & conditioningHairstyling
MariaLocal Guide · 211 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Love the atmosphere and the people.

HaircutShampoo & conditioningHairstyling
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My first time at this shop was amazing my hair is flawless and you get treated right and so does your hair I will be going back trust and believe that

Hairstyling
Mycah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ms. Andrea was amazing. She works fast and does an excellent job! I've been a couple times and each times she did not fail to disappoint. Please go get slayed by Ms. Andrea ASAP.

Hairstyling
Ebony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My experience was very relaxing and non-judgmental. I felt very secure that she wasn't only just a hairstylist but she cared about the health of my hair as well.

HairstylingHaircut
Mz.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a wonderful experience at this salon ..I was a new customer and she made me feel right at home ..relaxed and styled my hair beautifully I will definitely be back…

Hairstyling+ Punctuality+ Cleanliness+ Quality
Noni1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Andrea is great she fit me in when she was booked and my power went out I highly recommend her I will be coming back

Hairstyling+ Punctuality+ Cleanliness+ Quality
Tremeka1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The experience at this hair salon was hands down the treatment of a professional that knows what SHE doing!!! I would advise you to take that trip to: Situations Hair & Nail Salon!!! LET A REAL PROFESSIONAL GET YOU RIGHT💯‼️💋

Hairstyling+ Punctuality+ Cleanliness+ Quality
Angela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Very. Defensive. mean and not friendly ..Just because a business looks nice and clean don't mean the people who work there are..

HairstylingHaircut− Quality− Value
Logan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My experience at Situations was amazing! The environment was so welcoming, comfortable, and loving. The whole process from start to finish was so therapeutic, relaxing, and i left feeling so beautiful. Thank you so much<333

Hairstyling+ Punctuality+ Cleanliness+ Quality
Carolyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Hairstyling
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $80–100HairstylingService not listed
E.Local Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Shampoo & conditioningPermsHairstyling
takaja4 years ago★★★★★

Rating only, no written review.

Hairstyling
Taja1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Hairstyling+ Professionalism

Price

$111+37% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Shampoo & conditioning21$56–$129
Hairstyling20$30–$76
Haircut13$30–$79
Blowouts6$41–$76
Eyebrow shaping3—

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