Experts Reviews · Company report
Situation's Hair & Nail Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%88+21.3Value 14%57+8.1Replies to reviews 7%89+6.3Craft & service penalty59−4.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Situation's Hair & Nail Salon

Detroit, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 58 beauty salons · 4.8★ from 105 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Situation's Hair & Nail Salon is better than 86% of beauty salons.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Situation's Hair & Nail Salon is better than 88% of beauty salons.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Situation's Hair & Nail Salon is better than 59% of beauty salons.C
59
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Situation's Hair & Nail Salon is better than 57% of beauty salons.C
57
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Situation's Hair & Nail Salon is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Situation's Hair & Nail Salon is better than 89% of beauty salons.A
89

Reviews for your job

Customers hired Situation's Hair & Nail Salon for 5 kinds of job.

Situation's Hair & Nail Salon for shampoo & conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$56–$129
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Shampoo & conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 18

All 21 Google reviews tagged “Shampoo & conditioning” · showing 20

Juliana11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I wanted a shorter hair cut and Andrea suggested a short layered cut so my thinning wouldn’t be so noticeable. I am very pleased with the results. I can still have multiple styles. I will return for future touch ups.

Paid $40–60Shampoo & conditioning
Hanifah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Andrea has the skills and talent for cutting, styles and design! Love this salon!! Warm and friendly atmosphere filled with great energy. I was pleasantly treated and handled with Care when it was time for my new transformation into a pixie cut. This is my new hair Home 💇🏽‍♀️ 💕

Customer photo from Hanifah's reviewCustomer photo from Hanifah's review
Shampoo & conditioningEyebrow shapingHairstyling
Antoinette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I would like to say thank you! I called and ask do you take walk-ins, she said what do you want. I said cut and curl but I have a fro she politely said come on.. The atmosphere was great, very professional and my hair was LAID (done very well). Let's not forget about my eyebrows they were waxed and cute.. She's very…

Shampoo & conditioningEyebrow shapingHairstyling
Elnora2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The owner is a great person the place is clean professional I'm very talented

Shampoo & conditioningHairstyling
PamelaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrea, is a very professional and beautiful woman. Andrea tended to not only my hair needs, but, that of 2 other clients. I did not mind paying for the services that Andrea rendered. God knows I needed everything I paid, and would gladly do it again if my hair ever becomes as it once was...YIKES!...LOL. Andrea's…

Paid $180–200Shampoo & conditioning
Marcia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrea is a wonderful hair stylist. She uses treatments that will keep your hair healthy and beautiful. She is professional and very nice. Highly recommend

Shampoo & conditioning
SylviaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Beautiful is how every woman wants to feel and at the Situation Hair and Nail Salon you definitely will! I had a wonderful soothing hair wash, an aromatherapy deep conditioning hair treatment and a fabulous style cut! In this stylish little boutique shop full of positive ambiance You will be well taken care of ladies.

Paid $20–40Shampoo & conditioningHaircut
SLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I absolutely love my hair so soft and beautiful! My daughter got hers done also she loves it ! Thanks so much!

Paid $100–120HaircutShampoo & conditioning
T15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I would recommend Situations Hair & Nails Salon to everyone. I came in with a ponytail that needed so much TLC and left out looking amazing with so much confidence. Thank you Andrea for everything

HaircutShampoo & conditioning
Norma6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Loved my salon visit. The shop is beautiful and Andrea is very personable and does a great job. Check it out!!!

Shampoo & conditioning
Shamara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I really really love my hair. This my first time coming to her and she did my silk press and I love the way she did it. N trim my hair as well. It got a nice bounce n shake to it lol I love I love it I love it. I definitely will be coming back

Paid $100–120Shampoo & conditioning
AngelaLocal Guide · 178 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Andrea the owner of hair situations is The BEST.Thank You for Beautifying my hair, you are AWESOME AWESOME AWESOME.😍🥰😍

Paid $120–140HaircutShampoo & conditioning
Richelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Andrea did a wonderful job on my hair (wash/blow dry/silk press/flatiron). My hair was so soft and shiny! She was very accommodating and knowledgeable and is extremely experienced and invested in the community. I will definitely be returning!

Paid $100–120Shampoo & conditioning
Kianna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

She’s very nice and understanding give great haircuts and leave hair feeling silky Smoove.

Paid $100–120HaircutShampoo & conditioning
Dee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I’m a first time customer the service was absolutely amazing I had a great time and most of all my hair came out exactly how I pictured it would I will definitely be booking my next visit with Situations!!!!

Paid $100–120HaircutShampoo & conditioningHairstyling
MariaLocal Guide · 211 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Love the atmosphere and the people.

HaircutShampoo & conditioningHairstyling
TanyaLocal Guide · 148 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

She does good hair and cleanses and steams your scalp. Try her out

Paid $80–100HaircutShampoo & conditioning
Jennifer11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I was very pleased with my hairstyle, received many compliments on my color. I needed a stylist and I think I have found her. Looking forward to returning for a second appointment.

Paid $120–140HaircutShampoo & conditioning
Christy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

BEWARE!!! BEWARE!!! BEWARE!!!!! After patronizing this business for the third time, Andrea (the owner and only stylist at this place of business) showed her true colors. First let me start by WARNING you to get an understanding of the services you will receive and the cost of the services up front before she does…

HaircutShampoo & conditioning
Naomi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $140–160Shampoo & conditioning

Show more shampoo & conditioning reviews (1 more) →

Price

$111+37% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Shampoo & conditioning21$56–$129
Hairstyling20$30–$76
Haircut13$30–$79
Blowouts6$41–$76
Eyebrow shaping3—

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