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Sky Plumbing

Plumber · Rockville, MD · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty88−1.2Momentum penalty88−1.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#60 of 82 septic tank servicesPosition by Experts Score among all companies we track in this category. · better than 27%
4.9 ★★★★★ 177 Google reviews · 11 photos
94%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
69%reviews answered by the owner
Oct 2026latest review

Sky Plumbing at a glance

Sky Plumbing holds a 4.9 out of 5 rating from 177 reviews, with customers frequently highlighting punctual arrivals, clear communication, and reasonable pricing for services like drain cleaning, fixture installation, and emergency repairs. While many reviewers describe the staff as professional and the work as thorough, low-star comments indicate recurring dissatisfaction with high costs for minor tasks, unexplained cancellation fees, and poor follow-up on large estimates.

  • Google rating: 4.9 out of 5 from 177 reviews (94% five-star).
  • Reviews on this page: 177 Google reviews (157 with written comments, 5 with photos).
  • Owner responses: the business replied to 69% of reviews.
  • Most recent review: October 1, 2026.
  • Service: Septic Tank Service serving Rockville, Maryland.

Data from Google, last updated November 3, 2026.

Score profile vs other septic tank services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

Satisfaction85Reliability77Craft & service88Value100Momentum88Replies to reviews65Satisfaction: 85 (median 91)Reliability: 77 (median 87)Craft & service: 88 (median 96)Value: 100 (median 100)Momentum: 88 (median 100)Replies to reviews: 65 (median 77)
Sky PlumbingSeptic Tank Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sky Plumbing: 85/100 on this factor. Category median: 91.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sky Plumbing: 77/100 on this factor. Category median: 87.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sky Plumbing: 88/100 on this factor. Category median: 96.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sky Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sky Plumbing: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sky Plumbing: 65/100 on this factor. Category median: 77.B
65

Bar = this company · dark tick = category median.

Star ratings

177 Google reviews we collected

  • 5 stars16794%
  • 4 stars42%
  • 3 stars00%
  • 2 stars32%
  • 1 star32%

Praise vs complaints

Phrases our text analysis found in 157 written reviews

  • Praise35097%
  • Complaints93%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price133%
  • Reasonable267%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response9627%
  • Staff & attitude7922%
  • Quality & results5816%
  • Price & value4111%
  • Would recommend4111%
  • Communication247%
  • Honesty & trust206%

What customers talk about

We read 157 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I had several other plumbers come out to provide estimates, and I could immediately tell they weren’t particularly interested in taking on the project.”
  • “The gentlemen who came to our home were professional, courteous, experienced, and extremely knowledgeable.”
  • “I had a fantastic experience with Sky from start to finish.”
    “I hope this company listens to that recording and corrects their terrible customer service.”
  • “Sky Plumbing is always reliable and offers reasonable quotes.”
    “I was told there was a cancellation fee, which I wasn’t told about when making the appointment.”
  • “Sky will absolutely be my go-to for any future plumbing needs, and I highly recommend them!”
    “…to replace a shower head for what took, at most, 10 minutes, means we cannot recommend this business,…”
  • “They listened to what I wanted to accomplish, worked with me to find the best solution, and offered affordable options that wouldn’t unnecessarily dis…”
  • “It’s such a relief to find a company you feel you can trust.”

People customers mention

  • Noam 8 reviews
  • Mark 7 reviews
  • Feldman 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Sky Plumbing for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

adamjulie13Local Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mark was great. He arrived promptly within the scheduled window. It took him a while to diagnose our problems but he did. A couple of calls to the manufacturer and we had a solution. Unfortunately Mark didn’t have the part we needed on his truck but he knew we had been without hot water for a week so he went out to…

Paid $1,000–1,200Reasonable price

Photos

Customer reviews

4.9 ★★★★★ 177 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Yasser El-Shimy1 reviewTotal number of Google reviews Yasser has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sky Plumbing is always reliable and offers reasonable quotes.

  • Price assessment: Reasonable price
  • Price: $600–800
Melissa AnneLocal Guide · 20 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a fantastic experience with Sky from start to finish. We were adding a kitchenette to our basement, and from the moment the estimator walked through the door, I had a good feeling about the company. I had several other plumbers come out to provide estimates, and I could immediately tell they weren’t particularly interested in taking on the project. Sky was completely different. They listened to what I wanted to accomplish, worked with me to find the best solution, and offered affordable options that wouldn’t unnecessarily disrupt our home or daily life. The installation itself was quick and seamless. The gentlemen who came to our home were professional, courteous, experienced, and extremely knowledgeable. They were also incredibly patient with all of my questions and took the time to make sure I understood everything they were doing. We’ve had a few plumbing issues come up since moving into our new house, and after this experience, I won’t hesitate to call Sky again. It’s such a relief to find a company you feel you can trust. Sky will absolutely be my go-to for any future plumbing needs, and I highly recommend them!

Response from the owner · a month ago

Thank you so much for your wonderful review! We're so happy to hear about your positive experience with Sky. We truly appreciate your trust and recommendation, and we're always here for any future plumbing needs. Thanks again for choosing Sky.

Mindy Feldman3 reviewsTotal number of Google reviews Mindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Extremely professional service calls for reasonable priced estimates and completed repairs

  • Price assessment: Great price
adamjulie13Local Guide · 16 reviewsTotal number of Google reviews adamjulie13 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mark was great. He arrived promptly within the scheduled window. It took him a while to diagnose our problems but he did. A couple of calls to the manufacturer and we had a solution. Unfortunately Mark didn’t have the part we needed on his truck but he knew we had been without hot water for a week so he went out to a supply store and bought the part and came back same day just so we could have hot water without waiting any longer. True professional. He also gave us several tips for maintenance going forward. I would recommend Sky Plumbing and Mark.

  • Price assessment: Reasonable price
  • Price: $1,000–1,200
Antonei Benjamin Csoka12 reviewsTotal number of Google reviews Antonei has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A good, professional company.

Brian Phelan7 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I thought I was looking at the need to replace a lot of underground drainage pipes around the house. I called Sky and asked if they could someone to evaluate the situation. They sent Mark who arrived at the promised time and was very knowldgable. He suggested that before deciding to scope all the pipes with the camera (which can be costly) he would run water through them. Luckily, all but one drained properly. Mark also, willingly navigated a very cramped crawal space to access the connections to the outdoor hose bib. I was only charged for the time which was reasonable. I would reccomend Sky Plumbing.

Sheila Gaisin11 reviewsTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Yesterday afternoon a pipe started leaking in my basement and made a big mess. I frantically called Sky plumbing and they sent Noam over immediately, even though it was already after 4pm. Noam quickly diagnosed the problem and told me that he would not leave until the plumbing problem was totally fixed. I give Noam and Sky plumbing a 5 star rating. He was prompt, focused, competent, and friendly. What more could you ask for!

Response from the owner · a year ago

Thank you for taking the time to share your experience with Sky plumbing and our technician, Noam. We truly appreciate your kinds words and are thrilled to hear you had a great experience.

Ivan Graff2 reviewsTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mark Sullivan ran into a difficulty with old fixture he needed to remove, worked through the challenge thoughtfully, and left the site of the new installation neat and tidy.

Response from the owner · 5 months ago

Thank you so much for your kind words! We're thrilled to hear that you’re satisfied with your visit. We genuinely enjoyed helping resolve your plumbing issues and appreciate the opportunity to serve you. Your satisfaction means a lot to us!

Amie Wiseley5 reviewsTotal number of Google reviews Amie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mark did a great job and even installed an extra shower head for me and did a little extra troubleshooting on another question I had as he was wrapping up to leave.

Barry GrahamLocal Guide · 526 reviewsTotal number of Google reviews Barry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is our go-to plumbing service. We had an emergency and they were able to fit us in at short notice.

Sky Plumbing on Google Maps →

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