Furniture store · Carlsbad, CA · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%71+20Replies to reviews 8%25+2.1Momentum penalty94−0.6Experts Score= 72Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 78 furniture deliveryiPosition by Experts Score among all companies we track in this category. · better than 18%
4.8★★★★★185 Google reviews · 23 photos
91%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise Skylar's for knowledgeable staff, efficient delivery, and competitive pricing on indoor and outdoor furniture. Recurring themes include helpful communication during the ordering process and prompt resolution of shipping issues or missing items. However, several low-star reviews criticize the durability of sofa fabrics, citing issues like pilling, loose threads, and structural problems within the first year of use.
Google rating: 4.8 out of 5 from 185 reviews (91% five-star).
Reviews on this page: 185 Google reviews (167 with written comments, 35 with photos).
Owner responses: the business replied to 4% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyFurniture Delivery median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Skylar's Home & Patio Furniture: 80/100 on this factor. Category median: 92.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Skylar's Home & Patio Furniture: 71/100 on this factor. Category median: 88.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Skylar's Home & Patio Furniture: 94/100 on this factor. Category median: 100.A
94
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Skylar's Home & Patio Furniture: 25/100 on this factor. Category median: 82.D
25
Bar = this company · dark tick = category median.
Star ratings
185 Google reviews we collected
4.8of 5
5 stars16891%
4 stars84%
3 stars21%
2 stars21%
1 star53%
Praise vs complaints
Phrases our text analysis found in 167 written reviews
95%praise
Praise26595%
Complaints155%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7728%
Would recommend5419%
Quality & results4717%
Price & value3814%
Speed & response3713%
Communication218%
Honesty & trust62%
What customers talk about
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Les was wonderful to work with—friendly, knowledgeable, and incredibly helpful throughout the process.”
“I’m excited about my new couch and would definitely recommend asking for Les if you’re shopping for furniture!”
“I would strongly recommend that anyone considering this company proceed with caution.”
“I had a great experience purchasing my new couch at Skyler’s in Carlsbad!”
“I purchased a couch less than one year ago and the fabric has not held up due to poor quality.”
“I called to inquire about the Polywood furniture and actually got a live person - John Odell- who worked with me to get the set I wanted and for a great price.”
“I was told that the sofa could be returned for a fee, which was an important factor in my decision.”
“One of the chairs got lost by FedEx and they shipped a second one out immediately.”
“He was infinitely patient with us as we took forever to decide which sofa we wanted and then showed us every shade of blue until we found the right one.”
“Skylar’s team of employees are very communicative, kind and respectful.”
“All of the staff are genuinely personable, knowledgeable, and professional.”
People customers mention
John14 reviews
Polywood12 reviews
Skylars12 reviews
Alex12 reviews
Brent11 reviews
Les8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
HHeather8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I had a great experience purchasing my new couch at Skyler’s in Carlsbad! Les was wonderful to work with—friendly, knowledgeable, and incredibly helpful throughout the process. He made the whole experience easy and enjoyable without any pressure. It’s so refreshing to have such great customer service! I’m excited…
JJacqueline3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Both John and Paula were very helpful in assisting us with our backyard Polywood set. The delivery and set up was clean and efficient. We are very happy with our purchase.
Eelisabeth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We purchased a couple of the Modern Adirondack Rocking Chairs. They are really well made and working with Brent Holland at Skylar’s has been an exceptional experience. One of the chairs got lost by FedEx and they shipped a second one out immediately. About a week or so later the missing chair was delivered and…
EErin8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This is our second sofa from Skylar’s and we’ve LOVED both. Amazing service, incredibly fast (three weeks from order to delivery), and great quality. They can customize anything - we’ve ordered two sectionals that were customized to the exact dimensions needed for the rooms. Buy local and go to Skylar’s!
JJohanna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We highly recommend this local Home /Patio store !
Paula and Les were knowledgeable and helped us pick out our sofa, color and design , and the delivery men were careful and efficient when the sofa arrived to our home.
We are happy we bought from them. Thank you !
JJamesLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service from Skylar’s! We had a missing item in our pallet and their customer service took care of the problem immediately! Thank you 🙏
I had a great experience purchasing my new couch at Skyler’s in Carlsbad! Les was wonderful to work with—friendly, knowledgeable, and incredibly helpful throughout the process. He made the whole experience easy and enjoyable without any pressure. It’s so refreshing to have such great customer service! I’m excited about my new couch and would definitely recommend asking for Les if you’re shopping for furniture!
J
Jacqueline Parks3 reviewsiTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Both John and Paula were very helpful in assisting us with our backyard Polywood set. The delivery and set up was clean and efficient. We are very happy with our purchase.
E
elisabeth kay1 reviewiTotal number of Google reviews elisabeth has written across all businesses on Google Maps, not just this one.
We purchased a couple of the Modern Adirondack Rocking Chairs. They are really well made and working with Brent Holland at Skylar’s has been an exceptional experience. One of the chairs got lost by FedEx and they shipped a second one out immediately. About a week or so later the missing chair was delivered and was on our porch when we returned home from a trip. Skylar’s told me to keep it! I managed retail stores for Patagonia and know high quality service when I see it. Great product, great customer care, we will definitely purchase from Skylar’s again!
E
Erin Nicole Parks8 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
This is our second sofa from Skylar’s and we’ve LOVED both. Amazing service, incredibly fast (three weeks from order to delivery), and great quality. They can customize anything - we’ve ordered two sectionals that were customized to the exact dimensions needed for the rooms. Buy local and go to Skylar’s!
J
Johanna Lavallee4 reviewsiTotal number of Google reviews Johanna has written across all businesses on Google Maps, not just this one.
We highly recommend this local Home /Patio store !
Paula and Les were knowledgeable and helped us pick out our sofa, color and design , and the delivery men were careful and efficient when the sofa arrived to our home.
We are happy we bought from them. Thank you !
J
James SalyerLocal Guide · 20 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
We’ve purchased quite a few items from Skylar’s over the years (kitchen table, barstools, sofa, outdoor sofa) and it’s always the furniture we get complimented on the most. The quality is the absolute best and it shows. The most recent purchase was an organic mattress for our toddlers room and it’s better than I imagined.
Skylar’s team of employees are very communicative, kind and respectful. Looking forward to filling our home, inside and out with more of Skylar’s Home&Patio!
J
James Raver4 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
I worked with Paula and had a flawless experience. She was helpful in customizing my sofas to my needs, offered options and made it so easy. They were delivered on time and absolutely no flaws. One of the best retail experiences I’ve had in a long time. Thank you to the entire team kept me informed all along the way. I would buy from them again hands down.
M
Melanie Dickerson2 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
What a wonderful experience dealing with Zachary from Skylar’s Home & Patio Furniture! He was polite, knowledgeable and answered all my questions in a short period of time. The invoice was completed and my item ordered in record time. What a pleasure !!! Thanks Zachary! Patti S.
