Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SKYLINE CHIMNEY AND MASONRY SERVICES LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty80−2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

SKYLINE CHIMNEY AND MASONRY SERVICES LLC

Detroit, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 16 chimney sweep services · 4.9★ from 423 Google reviews

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Report card

Percentile vs other chimney sweep services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SKYLINE CHIMNEY AND MASONRY SERVICES LLC is better than 82% of chimney sweep services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SKYLINE CHIMNEY AND MASONRY SERVICES LLC is better than 72% of chimney sweep services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SKYLINE CHIMNEY AND MASONRY SERVICES LLC is better than 94% of chimney sweep services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SKYLINE CHIMNEY AND MASONRY SERVICES LLC is better than 100% of chimney sweep services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SKYLINE CHIMNEY AND MASONRY SERVICES LLC is better than 80% of chimney sweep services.A
80
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SKYLINE CHIMNEY AND MASONRY SERVICES LLC is better than 100% of chimney sweep services.A
100

Reviews for your job

Customers hired SKYLINE CHIMNEY AND MASONRY SERVICES LLC for 8 kinds of job.

SKYLINE CHIMNEY AND MASONRY SERVICES LLC for stove & fireplace cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Stove & fireplace cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4

All 4 Google reviews tagged “Stove & fireplace cleaning”

Chris11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Excellent and professional craftsmanship. The attention to detail, products used, and cleanup were all of the highest quality. Chris and the crew were great! Highly recommended!

Fireplace installationsStove & fireplace cleaning+ Responsiveness+ Punctuality+ Quality
Shannon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Christopher is great! Very professional and honest! I’d recommend him to anyone!

Stove & fireplace cleaning+ Responsiveness+ Punctuality+ Quality
Jodi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am so happy we hired Skyline! Chris was so professional and his crew did an exceptional job. We had repairs made to our outside chimney, porch and fireplace. It looks better than I could of ever imagine. I can’t take my eyes off the beauty of our fireplace. The crew was reliable, friendly and meticulous! I would highly recommend Skyline!

Chimney cleaningChimney inspectionsChimney repair & restoration
ChrisLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They addressed all of our concerns about using our gas fireplace. Cleaned and serviced the fireplace, renovating it to a modern look. We’re excited to use the fireplace. We recommend them for this service and will be using for other masonry concerns. Shop local and support local businesses.

Chimney inspectionsChimney repair & restorationFire prevention+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Chimney repair & restoration30—
Chimney inspections15—
Chimney cleaning12—
Rain cap installation10—
Fireplace installations7—
Stove & fireplace cleaning4—
Chimney flue cleaning3—
Downdraft repair3—

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