Appliance repair service · Placerville, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty98−0.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 17 microwave repair servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★61 Google reviews · 6 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
70%reviews answered by the owner
$300typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Smart Tech Appliance Repair 4.8 out of 5 based on 61 reviews, frequently praising the company for punctual technicians, clear communication, and efficient repairs on refrigerators and dishwashers. Customers often note that staff arrive on time, diagnose issues accurately, and provide upfront pricing or schedule adjustments to expedite service. However, a small number of low-star reviews criticize the business for missed appointments, unexplained deposit requirements, and perceived dishonesty regarding billing and communication failures.
Google rating: 4.8 out of 5 from 61 reviews (93% five-star).
Reviews on this page: 61 Google reviews (50 with written comments, 1 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: October 31, 2026.
Service: Microwave Repair Service serving Placerville, California.
Data from Google, last updated November 2, 2026.
Score profile vs other microwave repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Smart Tech Appliance RepairMicrowave Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smart Tech Appliance Repair: 80/100 on this factor. Category median: 87.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smart Tech Appliance Repair: 69/100 on this factor. Category median: 84.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smart Tech Appliance Repair: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smart Tech Appliance Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smart Tech Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smart Tech Appliance Repair: 61/100 on this factor. Category median: 50.B
61
Bar = this company · dark tick = category median.
Star ratings
61 Google reviews we collected
4.8of 5
5 stars5793%
4 stars12%
3 stars00%
2 stars00%
1 star35%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
95%praise
Praise8795%
Complaints55%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price440%
Reasonable550%
Overpriced00%
Not sure110%
$300-1% vs typical microwave repair services
Middle half of what 6 customers paid ($225–$335) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2426%
Speed & response2224%
Quality & results1718%
Would recommend1011%
Communication910%
Honesty & trust78%
Price & value33%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris was outstanding, on time, knowledgeable and courteous.”
“Chris is honest, polite, punctual, and a top-level technician.”
“Came out and got it done quickly really appreciated this company.”
“Worst service and communication by a service provider ever.”
“I highly recommend Smart Tech Appliance Repair for any services you need!”
“They communicated the whole process and were very up front about everything.”
“Chris is the most reliable and honest repair man out there!”
“Best service I ever had quick and affordable truly gentlemen and completed the job and the most competitive and appreciative way I really needed help…”
People customers mention
Dave5 reviews
Tony3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Smart Tech Appliance Repair for 4 kinds of job. Pick one to see what they paid and said.
TTiffany1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Couldn’t ask for a better service company. Prompt service and response. Got me in super quick with an appointment. Told the technician what was wrong with our fridge and he knew exactly what it was and was able to bring the part with him. Exceptional!
BBuckLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Chris was outstanding, on time, knowledgeable and courteous. I would highly recommend this company.
SSharon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Chris was very efficient and effective. He handled my little barking dog with treats. He was on time and knowledgeable. We would definitely call him again for his service on our machine.
Paid $200–250Reasonable priceDishwasher repair
VVirginia9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tony was great. Sometimes the repair man comes to your house and you are uncomfortable. Not with Tony, very friendly and professional.
MMalcolm2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The technician came when scheduled, diagnosed the problem, ordered the part, and returned to install it. He was very competent, and also pleasant and nice. For any problem in the future, I’ll certainly call again.
Couldn’t ask for a better service company. Prompt service and response. Got me in super quick with an appointment. Told the technician what was wrong with our fridge and he knew exactly what it was and was able to bring the part with him. Exceptional!
Price assessment: Great price
Price: $150–200
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
B
Buck FishLocal Guide · 70 reviewsiTotal number of Google reviews Buck has written across all businesses on Google Maps, not just this one.
Chris was outstanding, on time, knowledgeable and courteous. I would highly recommend this company.
Price assessment: Reasonable price
Price: $300–350
Services: Stove & cooktop repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you, Buck! We really appreciate the recommendation and your kind words about Chris. We’re glad he was able to quickly diagnose the bake and broil ignition issue on your Thermador range in Mount Shasta, CA, and provide knowledgeable, courteous service. Thank you for choosing Smart Tech Appliance Repair for your stove and cooktop repair!
D
DylanDog51 reviewiTotal number of Google reviews DylanDog5 has written across all businesses on Google Maps, not just this one.
Thank you, Dylan! We really appreciate the 5-star review. We’re glad our technician was able to respond quickly and get your dryer repair taken care of without a long wait. Thank you for choosing Smart Tech Appliance Repair — we truly appreciate your business!
E
Erigna Yang2 reviewsiTotal number of Google reviews Erigna has written across all businesses on Google Maps, not just this one.
Thank you, Erigna! We really appreciate your review and are glad our technician was friendly and helpful with your Frigidaire refrigerator/freezer repair in Chico. Thank you for choosing Smart Tech Appliance Repair — we appreciate the opportunity to help!
K
Kristin Morris2 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Chris is the most reliable and honest repair man out there! We have used him for several years and he also was exceptional to my 96 year old father in law! Love supporting a local business who always goes out of their way to help!
Price assessment: Great price
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you so much, Kristin! Chris truly appreciates your kind words and your continued trust over the years. It means a lot to our family to hear that he was also able to take such good care of your father-in-law. We’re grateful you choose to support a local, family-owned business and trust Smart Tech Appliance Repair for your dryer repairs and other appliance service needs!
S
Sharon Stubbs1 reviewiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Chris was very efficient and effective. He handled my little barking dog with treats. He was on time and knowledgeable. We would definitely call him again for his service on our machine.
Price assessment: Reasonable price
Price: $200–250
Services: Dishwasher repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you, Sharon! We’re so glad Chris was able to get your Bosch dishwasher draining properly in Corning, CA, and make the visit easy for you — and your little barking supervisor too! We really appreciate your kind words about his efficiency, knowledge, and punctuality. Thank you for trusting Smart Tech Appliance Repair with your dishwasher repair. We’d be happy to help again anytime!
N
Nicholas Murray5 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Excellent customer service and professionalism. Chris is honest, polite, punctual, and a top-level technician. Highly recommend.
Price assessment: Great price
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you, Nicholas! We really appreciate your kind words about Chris and are glad he could provide professional, punctual, and honest service on your Galanz refrigerator in Magalia, CA. Thank you for trusting Smart Tech Appliance Repair with your refrigerator repair — and for the strong recommendation!
C
christian hansen2 reviewsiTotal number of Google reviews christian has written across all businesses on Google Maps, not just this one.
Chris was super. He was friendly, took pride in his work, did a quick job, and the fridge was good as new in less than an hour. He made sure to clean up after himself and answer any questions we had. Would definitely recommend!
Response from the owner · a week ago
Thank you, Christian! We’re glad Chris was able to quickly diagnose and repair the leak on your Frigidaire refrigerator in Chico, CA, and get it back to working like new. We really appreciate your comments about his friendliness, pride in his work, and professionalism. Thank you for choosing Smart Tech Appliance Repair!
K
Karen Trumbo8 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Thank you, Karen! We really appreciate your continued trust in Smart Tech Appliance Repair. We’re glad Tony could help diagnose your Magic Chef wine cooler in Auburn, CA. Thank you for the kind words and for choosing us again for your appliance repair needs!
N
Niki ` Elam2 reviewsiTotal number of Google reviews Niki has written across all businesses on Google Maps, not just this one.
Came out and got it done quickly really appreciated this company.
Price assessment: Reasonable price
Price: $500+
Services: Refrigerator/freezer repair
Response from the owner · a week ago
Thank you, Niki! We really appreciate your review and are glad our technician was able to get your refrigerator/freezer repair completed quickly. Thank you for trusting Smart Tech Appliance Repair — we appreciate your business and are happy we could help!
