Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
SmartStyle logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%68+16.5Value 14%97+13.7Replies to reviews 7%71+5Craft & service penalty88−1.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

SmartStyle

Greeneville, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.7★ from 718 Google reviews

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Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SmartStyle is better than 78% of hair salons.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SmartStyle is better than 68% of hair salons.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SmartStyle is better than 88% of hair salons.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SmartStyle is better than 97% of hair salons.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SmartStyle is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SmartStyle is better than 71% of hair salons.B
71

Reviews for your job

Customers hired SmartStyle for 8 kinds of job.

SmartStyle for eyebrow waxing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$20–40
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Eyebrow waxing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3

All 14 Google reviews tagged “Eyebrow waxing”

LindaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I got my eyebrows waxed and my daughter got her hair cut and the person that cut her hair ask my daughter every so often if she was okay with the way it was turning out because it was her first haircut she picked out and was so nice to her I would recommend that woman she was great with my kid and so very kind to…

Paid $1–20Eyebrow trimmingKids' cutsEyebrow waxing
Angela8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I came in today and Sarah was my stylist. I walked out feeling like a million bucks! Had cut, color, boliage, and eyebrow waxing. She was fantastic! Ill definitely be back! Edit to add for customers as I saw a negative review about this specific thing... PEOPLE! There are multiple signs that indicate if the…

Scissor cutEyebrow waxingHair highlighting
Paula5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Friendly service. I called yesterday to change my appointment and they were happy to make the change for me. I will definitely go back to SmartStyle Greeneville for haircuts and waxing.

Eyebrow shapingEyebrow waxingLip hair removal
Airborne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jewel is THE BEST! Always love my hair!! And my eyebrows. I wouldn't go anywhere else.

Paid $20–40Shampoo & conditioningEyebrow waxing
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jewel was amazing. She took her time with our daughter and made sure she felt beautiful. I will be coming him from now on.

Paid $120–140Eyebrow trimmingShampoo & conditioningLong haircut
Tabby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Got my eyebrows done and the lady who did them was very sweet and did a very good job! They were very busy and she squeezed me in and I really appreciated it. 🩷

Paid $1–20Eyebrow waxing
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jewel did a fantastic job!!!

Paid $1–20Eyebrow waxing
Kelsey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

It was fast and she done amazing!

Paid $20–40Eyebrow shapingEyebrow waxingHaircut
Sharon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Sara and Lana were great. Lana did my perm and she was always asking me if I was okay, I thought that was amazing. I would recommend this place to anyone. The kindness that I got from both of them was great. ❤️❤️ and the place was very clean. It's been 3 days and now my hair is frizzy and not curly like I wanted it,…

Paid $80–100HairstylingPermsEyebrow waxing
CindyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Paid $20–40Long haircutEyebrow waxingLip hair removal
Linda8 months ago★★★★★

Rating only, no written review.

Paid $20–40Eyebrow waxingHaircut
BlytheLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1–20Eyebrow beautificationEyebrow waxing
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★

Rating only, no written review.

Paid $80–100Hair coloringEyebrow waxingHaircut
Rickie2 years ago★★★★★

Rating only, no written review.

Eyebrow waxing

Price

$30-50% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling151$27–$66
Shampoo & conditioning142$35–$136
Haircut117$27–$53
Hair coloring73$101–$214
Scissor cut44—
Long haircut37$25–$35
Custom cut32—
Kids' cuts31$17–$35

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