Experts Reviews · Company report
SmartStyle logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%68+16.5Value 14%97+13.7Replies to reviews 7%71+5Craft & service penalty88−1.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

SmartStyle

Greeneville, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.7★ from 718 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SmartStyle is better than 78% of hair salons.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SmartStyle is better than 68% of hair salons.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SmartStyle is better than 88% of hair salons.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SmartStyle is better than 97% of hair salons.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SmartStyle is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SmartStyle is better than 71% of hair salons.B
71

Reviews for your job

Customers hired SmartStyle for 8 kinds of job.

SmartStyle for hair coloring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.73
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$101–$214
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair coloring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 52

All 73 Google reviews tagged “Hair coloring” · showing 20

LM1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

At this visit, Sarah covered my grays, which were growing out of my dyed black hair (level 1). She mixed a few dyes together to achieve a level 2.5 -3. My color is fantastic! She also added the Olaplex treatment to keep my hair healthy. I got a wonderful blow dry. Very satisfied!

Paid $80–100Shampoo & conditioningBlowdryHair coloring
Lynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Sarah once again gave me the WOW factor after she was thru with my hair. Every time I go, it’s always better than the last. Just when I think she can’t out do the visit before, she does. WOW!!! Absolutely love my peek a boo calico colors.

Paid $200+HairstylingBlowdryHair coloring
Angela8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I came in today and Sarah was my stylist. I walked out feeling like a million bucks! Had cut, color, boliage, and eyebrow waxing. She was fantastic! Ill definitely be back! Edit to add for customers as I saw a negative review about this specific thing... PEOPLE! There are multiple signs that indicate if the…

Scissor cutEyebrow waxingHair highlighting
Gerri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

AWESOME JOB !!! LOVE MY HAIR SARAH THANK you 😊 I will see you on 11-6-2026

Paid $100–120Shampoo & conditioningLong haircutHaircut
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sarah did an amazing job with my hair I'll definitely be going back to see her in the future.

Paid $200+Hair highlightingHair coloring
RhondaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Sarah cut my hair just like I wanted PERFECT!

Paid $60–80Custom cutHairstylingHair coloring
Ginger3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

excellent experience and the style and the body wave perm are perfect.Highly recommend no frizz no damage from perm wave solution love the low maintence has extremely me keep my hair clean she choose a style when I explained broken upper arm and clavical and collar bones with slight dislocation of arm bone from…

Customer photo from Ginger's review
Paid $100–120Shampoo & conditioningPermsHairstyling
NancyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Sarah did a great job for this out of towner in desperate need of color and a cut. She was the only one there today and had a full schedule. I think you need more stylists. She had to turn away several people while i was there because she couldn't accomodate walk ins by herself.

Shampoo & conditioningHair highlightingHair coloring
Tabitha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sara was amazing

Paid $100–120Scissor cutHair coloring
Grace6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Jewel is awesome Shes patient when I am not sure of what style or color. She customizes styles to fit my liking and is great at what she does!!

Paid $100–120Shampoo & conditioningCustom cutHair shape up
Hannah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

ABSOLUTELY 100% GO TO JEWEL I ALWAYS HAVE AN AMAZING EXPERIENCE

Customer photo from Hannah's reviewCustomer photo from Hannah's review
Paid $80–100Shampoo & conditioningHairstylingBlowdry
Teresa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jewel is a great stylist...she listens to what your expectations are & makes it happen! She has my hair looking & feeling great...I highly recommend her for color and cut

Shampoo & conditioningCustom cutHair coloring
Mf4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Jewel does great work! I love going and seeing her!

Paid $120–140Shampoo & conditioningBlowoutsBlowdry
AngelaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Had to get a redo. It went amazing.

Hair coloring
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I absolutely love coming here to get my hair done! The girls are fantastic, Jewel and Sarah really make it an amazing place to get your hair done! Jewel absolutely killed it with my hair again!! I absolutely love my hair, the color and the style that she did! I highly recommend booking with either one of these…

Paid $80–100Shampoo & conditioningHaircutBlowdry
RebeccaLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Very professional & extremely nice. I had a new color with highlights done. Was very nervous with such a drastic change but it turned out amazing. Honestly the happiest I've ever been with a beautician.

Paid $100–120HairstylingHair highlightingHair coloring
Samantha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I've gone to this salon several times, staff is always lovely and my hair always comes out the way I want it. Booking is very simple efficient and easy, and comes with various ways of viewing open time slots. I recommend whole heartedly without a shadow of a doubt.

Paid $120–140Hair coloring
sylvia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Womderfull people very loving very knowledgeable

Hair coloring
Anita9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Loved the stylists there. They treated me well and did good job with coloring. Jewelry saved me. Learn to let the professionals do their job, and I'm definitely not that.

Eyebrow beautificationHair coloring
Nicole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

It was very nice and the lady who did it was great can't wait to come back I love it and she was so sweet

Paid $200+Shampoo & conditioningHair coloring

Show more hair coloring reviews (53 more) →

Price

$30-50% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling151$27–$66
Shampoo & conditioning142$35–$136
Haircut117$27–$53
Hair coloring73$101–$214
Scissor cut44—
Long haircut37$25–$35
Custom cut32—
Kids' cuts31$17–$35

Compare with