Experts Reviews · Company report
SmartStyle logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%68+16.5Value 14%97+13.7Replies to reviews 7%71+5Craft & service penalty88−1.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

SmartStyle

Greeneville, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.7★ from 718 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SmartStyle is better than 78% of hair salons.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SmartStyle is better than 68% of hair salons.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SmartStyle is better than 88% of hair salons.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SmartStyle is better than 97% of hair salons.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SmartStyle is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SmartStyle is better than 71% of hair salons.B
71

Reviews for your job

Customers hired SmartStyle for 8 kinds of job.

SmartStyle for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.117
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.74
Usually paidThe price range customers picked most often for this job.$20–40
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$53
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#62 / 81

All 117 Google reviews tagged “Haircut” · showing 20

Kolya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Awesome!!!! I love my new style!! Sarah was so much fun and gave me a great cut!!! I will be going to her from now on. I’m so excited that I finally found a stylist!! Than u Sarah… I’ll be seeing u soon!!

Paid $20–40HaircutFade cut
MaryLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Jewel is awesome. Sara is very personable, and she was able to fit me in her schedule, Sara does amazing color always looks Beautiful

Paid $60–80Custom cutHaircutHairstyling
MLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Sarah is great! I trust her fully with my curly hair! She's pleasant and very knowledgeable about hair care.

Paid $20–40Shampoo & conditioningHaircutCurly hair
Gerri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

AWESOME JOB !!! LOVE MY HAIR SARAH THANK you 😊 I will see you on 11-6-2026

Paid $100–120Shampoo & conditioningLong haircutHaircut
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Sarah did amazing as always !

Paid $20–40Haircut
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jewel was very professional and stopped to make sure I was getting what I wanted

Paid $40–60Shampoo & conditioningHaircutBeard maintenance
Tasha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

I brought inspiration picture, hair barely favors the picture. I have several spaces she didn't shape or cut correctly. I paid extra to have hair styled like inspo picture her idea was blow drying a Bob hairstyle with regular hairbrush. Zero out of 10 I WOULD NOT RECOMMEND. BEFORE YOU MAKE SAME MISTAKE I DID…

Paid $40–60Scissor cutHaircutHairstyling
Barbara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I feel like a new person. Thank you so much, Jewel 😁 As always you worked your magic on my short haircut 💇

Paid $20–40Custom cutScissor cutHaircut
Shirley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Service was awesome really like my hair

Shampoo & conditioningHaircutHairstyling
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Fantastic as always

Paid $20–40Shampoo & conditioningHaircut
Rose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

They go out if way to make sure you are satisfied with your service and give you 7 days if you need a change up.

Paid $40–60Shampoo & conditioningLong haircutCustom cut
Dessie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Sara did a great job on my hair.

Paid $20–40Scissor cutHaircut
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jewel was friendly and wonderful! She gave me the perfect color and haircut. Better than I could even imagine! She is absolutely amazing at shampooing!! I could literally go in just to be pampered by a shampoo!!

Paid $100–120HaircutHair highlighting
Carla10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

My first appointment, Inside Walmart makes it convenient Satin was my stylist she listened to me, My hair was a mess. She took her time and yet she did not take long at all. I am going back to her. She was engaging and easy to speak. Thank you for a good experience.😊

Paid $20–40HaircutCurly hair
WendyLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I got a great shampoo and cut. A+

Paid $20–40Shampoo & conditioningScissor cutBang trim
SheilaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Jewell was great. Found my new stylist

Paid $20–40Haircut
Sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Sarah was my stylist and I couldn’t ask for a better stylist!! She was very personable as if we had known each other for a long time! She made suggestions about my hair that would look good on me. Will definitely go back to her!! 😄😄

Paid $20–40Hairline waxingHaircut
BrittneyLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Jewel did amazing

Paid $1–20Eyebrow trimmingHaircut
Tiffany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Thank you Jewel for another great haircut! -Levi-

Paid $1–20Kids' cutsHaircutHairstyling
L10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great haircut, quick professional service.

Eyebrow trimmingHaircut

Show more haircut reviews (97 more) →

Price

$30-50% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling151$27–$66
Shampoo & conditioning142$35–$136
Haircut117$27–$53
Hair coloring73$101–$214
Scissor cut44—
Long haircut37$25–$35
Custom cut32—
Kids' cuts31$17–$35

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