Experts Reviews · Company report
SmartStyle logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%68+16.5Value 14%97+13.7Replies to reviews 7%71+5Craft & service penalty88−1.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

SmartStyle

Greeneville, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.7★ from 718 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SmartStyle is better than 78% of hair salons.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SmartStyle is better than 68% of hair salons.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SmartStyle is better than 88% of hair salons.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SmartStyle is better than 97% of hair salons.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SmartStyle is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SmartStyle is better than 71% of hair salons.B
71

Reviews for your job

Customers hired SmartStyle for 8 kinds of job.

SmartStyle for long haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$20–40
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$25–$35
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Long haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5

All 37 Google reviews tagged “Long haircut”

Gerri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

AWESOME JOB !!! LOVE MY HAIR SARAH THANK you 😊 I will see you on 11-6-2026

Paid $100–120Shampoo & conditioningLong haircutHaircut
N.Local Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Sarah always does such a great job with my hair. It's so hard to find someone who does well consistently with naturally curly hair! She does what high end salons do at a fraction of the cost!

Paid $40–60Shampoo & conditioningLong haircut
MortaliaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I booked online with Sarah, and she was awesome! She gave me the exact cut I wanted, and even made suggestions on how to improve on it. I definitely plan to continue going here for my next haircut!

Paid $20–40Long haircut
Rose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

They go out if way to make sure you are satisfied with your service and give you 7 days if you need a change up.

Paid $40–60Shampoo & conditioningLong haircutCustom cut
Coltyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The staff working today, Sarah did an amazing job! I absolutely love my hair!

Paid $20–40Shampoo & conditioningLong haircut
Barbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Got the hair cut i wanted left happy!

Shampoo & conditioningLong haircut
Yda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The lady (Jewel) who cut my hair was vry nice and polite to me. I was helped immediately. I am very happy with the results and will be back again.

Paid $20–40Long haircut
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jewel was amazing. She took her time with our daughter and made sure she felt beautiful. I will be coming him from now on.

Paid $120–140Eyebrow trimmingShampoo & conditioningLong haircut
HeatherLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jewel was amazing! She did exactly what I wanted! Shes knowledgeable and very helpful in explaining what she's doing. I will definitely be returning to her!

Paid $120–140Shampoo & conditioningLong haircut
JessycaLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★

Don't expect much if you're a walk in. I'm sure if you make an appointment or they know you, you'll get great service. But as a walk in, I had high expectations because of what everyone says. It's still a quick Walmart haircut when you're a walk in, no matter what you ask for. So good for everyone who gets great…

Shampoo & conditioningLong haircutHaircut
Olivia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jewel was so kind and she helped me with so much. She is very smart and knows a lot about her work. Can’t wait to go to her again.

Paid $20–40Shampoo & conditioningLong haircutHairstyling
Kimberly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jewel was amazing!!!!

Paid $20–40Long haircutHaircutCurly hair
Paige6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jewel took the time to listen & let me see if my cut was the way I wanted it. Kudos to her for being so incredibly gentle on my tender head. Hats off to you, Jewel & thank you for an awesome experience!

Paid $20–40BraidsLong haircut
Debbie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jewel did a great job! She listened carefully to what I wanted.

Paid $20–40Long haircut
MemeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sarah Hill was the stylist my daughter had as a walk in. She was amazing, did a great job with the cut, super friendly and funny. She was super busy as they were down 2 employees but nonetheless she handled all of the things!

Paid $20–40Long haircutHaircut
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jewel is amazing. I went from long red home dyed hair to medium/short hair and a stunning chocolate color. She spent time with me consulting and ensuring we both knew what I wanted. She hit it right on! After the shampoo and AMAZING head massage she followed with lots of point cutting gave me the texture I wanted…

Paid $80–100Shampoo & conditioningLong haircutBlowouts
Sheila3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great!!!!!

Paid $80–100Long haircutScissor cutHaircut
Margaret1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My hair is shorter than it was suppose to be but. Over all I love it the hair dresser was so sweet

Paid $20–40Long haircut
Jackie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I went in because it was the only place that was open late enough. Jewel quickly turned me into a repeat customer. She was so kind, educated, helpful, and very passionate about what she does. She is one of a kind. I HIGHLY suggest you stop in to see her!

Paid $20–40HairstylingShampoo & conditioningLong haircut
Mrs.Local Guide · 138 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

The lady who did my hair was below average. Needs to learn to shampoo and wash the scalp. I have long hair. She was pulling, tugging, and tearing my hair, rather than using a pick to get to the tangled areas. I said "ouch" a couple of times and she let up but then the tugging would happen again on and off.

Paid $20–40Shampoo & conditioningLong haircut
Keyesshia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jewel did a wonderful job on my daughters hair. She has curly hair and not many people can cut and it look right. So Thank You Jewel. We will see you soon when time for me to get my curls cut. ✂️

Paid $40–60HairstylingShampoo & conditioningLong haircut
CG5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

ALWAY'S BEEN ENJOYABLE AND FUN BESIDES YA'LL DOING GREAT WORK.... PLUS MY PARENTS AND NEIGHBORS LIKE MY LOOKS TOO.. I'M PLEASE TO SPREAD THE WORD OF .... THANKS AGAIN...SPENCER...

Paid $20–40HairstylingLong haircut
Zoe9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had my hair shampooed and cut by Jewel. She was absolutely incredible from start to finish. She was so sweet and easy to talk to, and did an absolutely amazing job on both mine and my little brother’s hair. I will absolutely be going back!

Paid $20–40HairstylingShampoo & conditioningLong haircut
Sheri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Tiffany is great and I highly recommend her. She does an excellent job with my fine, straight, below the shoulder hair. Always a pleasant experience!

Long haircut
CindyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Paid $20–40Long haircutEyebrow waxingLip hair removal
Lita4 months ago★★★★★

Rating only, no written review.

Paid $20–40Long haircutCustom cutHaircut
JanEdited 8 months ago★★★★★

Rating only, no written review.

Paid $20–40Long haircutScissor cut
Florence6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $20–40Long haircutEyebrow shaping
Rachael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Long haircut
Hunter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1–20Leg hair removalLong haircutCustom cut
Dina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $20–40Shampoo & conditioningLong haircut
Sierraa year ago★★★★★

Rating only, no written review.

Paid $1–20Long haircut
Miranda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $20–40Shampoo & conditioningLong haircutScissor cut
Sandya year ago★★★★★

Rating only, no written review.

Paid $1–20Long haircut
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Long haircut
Donnaa year ago★★★★★

Rating only, no written review.

Paid $20–40Shampoo & conditioningLong haircut
Sheila6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Paid $20–40Long haircut

Price

$30-50% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling151$27–$66
Shampoo & conditioning142$35–$136
Haircut117$27–$53
Hair coloring73$101–$214
Scissor cut44—
Long haircut37$25–$35
Custom cut32—
Kids' cuts31$17–$35

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