Experts Reviews · Company report
Smartway Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Smartway Appliance Repair

Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,170 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smartway Appliance Repair is better than 96% of refrigerator repair services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smartway Appliance Repair is better than 96% of refrigerator repair services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smartway Appliance Repair is better than 98% of refrigerator repair services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smartway Appliance Repair is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smartway Appliance Repair is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smartway Appliance Repair is better than 99% of refrigerator repair services.A
99

Reviews for your job

Customers hired Smartway Appliance Repair for 8 kinds of job.

Smartway Appliance Repair for dishwasher repair

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Jobs reviewedHow many Google reviews are tagged with this job.82
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Dishwasher repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 82 Google reviews tagged “Dishwasher repair” · showing 20

KKLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Our specialist Sasha was prompt , efficient . He communicated the problem quickly , had the needed part , and he quoted the price on the spot ! Very smooth repair and he called me in to make sure I co up of see the cycle completing normally . We like this business and their technician !

Paid $150–200Reasonable priceDishwasher repair
Kevin14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Stan was quick and efficient to fix my dishwasher!

Reasonable priceDishwasher repair
MJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Amazingly quick and efficient service. Thankfully also found half of a spatula and some other tiny bits of trash that somehow got stuck in there and were potentially damaging the washer. Excellent work Sasha! =D

Paid $350–400Reasonable priceDishwasher repair
Eric7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ross was very efficient at diagnosing, finding the best solution, and ultimately fixing the dishwasher and washing machine problems we had and extending the life of those appliances. He was respectful and professional in everything he did. He definitely earned our business.

Reasonable priceDishwasher repairWashing machine repair
Matthew7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fixed our dishwasher super fast for a great price. Highly recommended

Great priceDishwasher repair
CollinLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

John fixed our dishwasher quickly and efficiently.

Dishwasher repair
SteveLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sam helped us with an odd dishwasher repair, he really knows his stuff and was able to resolve a difficult problem in a quick manner of time.

Dishwasher repair
Nicholas12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service and reasonably priced. Used multiple times over the last few years, always professional, always resolved quickly. Highly recommend.

Reasonable priceDishwasher repairRefrigerator/freezer repairDryer repair
Glory2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Was able to get someone to come out and look at our appliances quickly. One time it was even same day which was nice. The appliance that needed to be fixed was done quickly and efficiently.

Dishwasher repair
Doug4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I had smart way do a service on my air conditioner and they were extremely professional and proficient. I found them very trustworthy and would highly recommend.

Dishwasher repair
Sal12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mike did a great job. He diagnosed the problem and was a real professional. He takes pride in his work. Very polite and handled all my questions for my washing machine.

Paid $300–350Reasonable priceDishwasher repair
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Thorough, on time, polite.

Paid $400–450Reasonable priceDishwasher repair
Sean15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ross did a great job fixing my dishwasher! I’m a satisfied customer.

Paid $150–200Dishwasher repair
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Since moving to Prosper several years ago, Smartway has helped a couple of times; first a refrigerator, second a DW. Both times, the repairman were promptly scheduled and showed up at the appointed time. Knowledgable and professional, the problem was quickly diagnosed and fixed.

Paid $250–300Reasonable priceDishwasher repairRefrigerator/freezer repair
Kurt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Called in the morning, got a technician at our home before noon. Alex the service tech was courteous, knowledgeable, and professional. Returned the next day with req'd new part, as promised, and i stalled it quickly and efficiently. Will use these folks again, as needed, no question!

Paid $350–400Reasonable priceDishwasher repair
Mandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sasha was quick and professional.

Paid $150–200Reasonable priceDishwasher repair
BrentLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ross was extremely knowledgeable, professional and most importantly helpful!

Paid $350–400Dishwasher repair
Meiri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

時間通りに来てくれるし、パーツ交換とかも必要日数、金額明確でわかりやすい。ウクライナ人の方でしたが新品買ったほうがいいのか、修理するならこの金額、日程ときちんと選択肢をくれて無理やり押してくる感じじゃないのが本当によかった。以前冷蔵庫の修理もしてもらったが、早かったし、パーツ交換もすぐだった。

Paid $50–100Great priceDishwasher repair
Jose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Edward was great. Showed up when he said he would, diagnosed the problem thoroughly and fixed the dishwasher. Very satisfied and would recommend and use him again.

Paid $200–250Great priceDishwasher repair
MarlonLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had an issue pop up with my top loading washing machine this afternoon. The tech showed up within one hour of scheduling and fixed the problem. Very professional. Will use them again if I have a future issue.

Paid $50–100Reasonable priceDishwasher repair

Show more dishwasher repair reviews (62 more) →

Price

$306+5% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 69%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair89$196–$536
Dishwasher repair82$153–$340
Washer/dryer repair70$225–$377
Washing machine repair64$132–$365
Dryer repair61$146–$334
Refrigerator repair25$209–$379
Stove, cooktop & oven repair22$275–$705
Microwave repair18$209–$297

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