Appliance repair service · Frisco, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 37 refrigerator repair servicesiPosition by Experts Score among all companies we track in this category. · better than 81%
4.9★★★★★1,170 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$306typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Smartway Appliance Repair 4.9 out of 5 based on 1170 reviews, with the owner responding to 92% of them. Customers frequently cite punctuality, efficient diagnostics, fair pricing, and clear communication as strengths for repairs on washers, dryers, refrigerators, and ovens. Common criticisms involve high repair costs relative to replacement value, occasional missed appointments, and inconsistent technical expertise or communication from some staff members.
Google rating: 4.9 out of 5 from 1,170 reviews (98% five-star).
Reviews on this page: 1,170 Google reviews (977 with written comments, 24 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 23, 2026.
Service: Refrigerator Repair Service serving Frisco, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Smartway Appliance RepairRefrigerator Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smartway Appliance Repair: 96/100 on this factor. Category median: 89.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smartway Appliance Repair: 96/100 on this factor. Category median: 84.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smartway Appliance Repair: 98/100 on this factor. Category median: 96.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smartway Appliance Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smartway Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smartway Appliance Repair: 99/100 on this factor. Category median: 95.A
99
Bar = this company · dark tick = category median.
Star ratings
1,170 Google reviews we collected
4.9of 5
5 stars1,14398%
4 stars101%
3 stars30%
2 stars40%
1 star101%
Praise vs complaints
Phrases our text analysis found in 977 written reviews
99%praise
Praise2,24799%
Complaints321%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5725%
Reasonable15569%
Overpriced10%
Not sure115%
$306+5% vs typical refrigerator repair services
Middle half of what 176 customers paid ($221–$390) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response61827%
Staff & attitude50922%
Quality & results38317%
Would recommend29513%
Price & value23710%
Communication1426%
Honesty & trust954%
What customers talk about
We read 977 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He ordered the part we needed for a great price and promptly got our washer back working.”
“They never showed up for a confirmed appointment.”
“He was very polite and kept me informed about when to expect repairs to be completed”
“…rator and Eugene took it as me wanting a refund, and proceeded to get rude and vulgar with me.…”
“Edward showed on time, gave me a quote and after I agreed fixed the issue.”
“…t the next morning to assist in my Whirlpool washing machine that was not working.…”
“Would recommend SmartWay appliance repair if you have an appliance issue.”
“Wouldn't recommend this company only because pricing seemed very steep and if I wasn't in such a bind then I would have just went out and bought a new…”
“Smartway’s pricing is very fair… You only pay parts and labor for the part that fixed the appliance, not everything that was tried up to that point.”
“He didn’t overcharge me and got my dishwasher repaired the same day.”
“He communicated the problem quickly , had the needed part , and he quoted the price on the spot !”
“While their response time could not be better - there is a bit of a lack of communication and pricing is high.”
“I would definitely recommend Alex to anyone looking for a reliable and skilled technician.”
People customers mention
Alex35 reviews
Eugene34 reviews
Edward27 reviews
Sasha23 reviews
Stan18 reviews
Samsung18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Smartway Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
KKLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Our specialist Sasha was prompt , efficient . He communicated the problem quickly , had the needed part , and he quoted the price on the spot ! Very smooth repair and he called me in to make sure I co up of see the cycle completing normally . We like this business and their technician !
Paid $150–200Reasonable priceDishwasher repair
Debra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Sasha came out once to determine problem and again to install replacement top. He was very polite and kept me informed about when to expect repairs to be completed
SridharLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had an issue with LG Fridge dispenser. The water and ice dispenser would not stop. Called SmartWay appliance repair. Edward showed on time, gave me a quote and after I agreed fixed the issue. Would recommend SmartWay appliance repair if you have an appliance issue.
MJ2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazingly quick and efficient service. Thankfully also found half of a spatula and some other tiny bits of trash that somehow got stuck in there and were potentially damaging the washer. Excellent work Sasha! =D
Paid $350–400Reasonable priceDishwasher repair
Dee3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The bake element in my oven stopped working. I found this company online on a Saturday and contacted them. The tech arrived promptly on Monday and quickly figured out the issue. I was baking again in no time! He even followed up a couple of days later to make sure there were no issues.
Paid $300–350Not sureStove, cooktop & oven repair
RyanLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fixed our Mayer washing machine. The technician was prompt, friendly and helpful. Smartway’s pricing is very fair… You only pay parts and labor for the part that fixed the appliance, not everything that was tried up to that point. I will be using them again.
Our specialist Sasha was prompt , efficient . He communicated the problem quickly , had the needed part , and he quoted the price on the spot ! Very smooth repair and he called me in to make sure I co up of see the cycle completing normally . We like this business and their technician !
Price assessment: Reasonable price
Price: $150–200
Services: Dishwasher repair
Response from the owner · 2 days ago
Hello Kelley! Thank you for your kind review! We’re happy Sasha fixed your dishwasher quickly and made sure everything was working properly. We appreciate your trust and support!
Ariel Rackovsky3 reviewsiTotal number of Google reviews Ariel has written across all businesses on Google Maps, not just this one.
Hello Ariel! Thank you for your review! We’re pleased you valued our advice and reliable service for your freezer repair. Your support means a lot to us!
Julia Smith6 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
I had a great experience with Ross. He found the problem in very less time and gave us best options and even fixed our microwave with ease.
Price assessment: Reasonable price
Services: Microwave repair
Repair wait time: 1–2 hr
Response from the owner · 2 days ago
Hello Ashwini! Thank you for your wonderful review! We’re glad Ross could quickly identify the issue and fix your microwave. We truly appreciate your trust and support!
Jade LLocal Guide · 19 reviewsiTotal number of Google reviews Jade has written across all businesses on Google Maps, not just this one.
Ross helped us with repairing our washer. He ordered the part we needed for a great price and promptly got our washer back working. We will definitely use Smartway again they helped us in the past also. Great service! Thanks, Ross.
Services: Washing machine repair
Response from the owner · 3 days ago
Hello Jade! Thank you for your great review! We’re happy to hear Ross provided excellent service and got your washer working again quickly while keeping the repair affordable. We truly appreciate your continued support
Neeraja Bommakanti5 reviewsiTotal number of Google reviews Neeraja has written across all businesses on Google Maps, not just this one.
Hello Neeraja! Thank you for your 5-star review! We appreciate your feedback and are happy to hear that everything went smoothly. Thanks for choosing us!
Debra Russell1 reviewiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Sasha came out once to determine problem and again to install replacement top. He was very polite and kept me informed about when to expect repairs to be completed
Price assessment: Reasonable price
Price: $500+
Services: Stove, cooktop & oven repair
Repair wait time: 1–2 hr
Response from the owner · 6 days ago
Hello Debra! Thank you for your wonderful 5-star review! We’re happy to know that Sasha took great care of your stove repair and kept you updated every step of the way. We truly appreciate your feedback and are glad you had a positive experience with our service!
Chris Lavagnino2 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Hello Chris! Thank you for the 5-star review! We’re glad to hear Ross provided great service with your stove repair. We truly appreciate your support and look forward to helping you again in the future!
Sridhar KothalankaLocal Guide · 12 reviewsiTotal number of Google reviews Sridhar has written across all businesses on Google Maps, not just this one.
I had an issue with LG Fridge dispenser. The water and ice dispenser would not stop. Called SmartWay appliance repair. Edward showed on time, gave me a quote and after I agreed fixed the issue. Would recommend SmartWay appliance repair if you have an appliance issue.
Price assessment: Reasonable price
Price: $300–350
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Hello Sridhar! Thank you for your 5-star review! We appreciate your trust in SmartWay Appliance Repair and are glad Edward could resolve the issue. Thank you for recommending us!
