Experts Reviews · Company report
Smartway Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Smartway Appliance Repair

Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,170 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smartway Appliance Repair is better than 96% of refrigerator repair services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smartway Appliance Repair is better than 96% of refrigerator repair services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smartway Appliance Repair is better than 98% of refrigerator repair services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smartway Appliance Repair is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smartway Appliance Repair is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smartway Appliance Repair is better than 99% of refrigerator repair services.A
99

Reviews for your job

Customers hired Smartway Appliance Repair for 8 kinds of job.

Smartway Appliance Repair for microwave repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$297
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Microwave repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Microwave repair”

ashwini2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I had a great experience with Ross. He found the problem in very less time and gave us best options and even fixed our microwave with ease.

Reasonable priceMicrowave repair
Susmitha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service. I was able to get an appointment very quickly!.

Paid $200–250Reasonable priceMicrowave repair
PonyLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I highly recommend Smartway Appliance because their service is incredibly fast and excellent! On the very day I called for help, they sent Mike to my home to inspect my broken microwave. Mike is a polite young gentleman; thanks to his expertise, he identified the problem—a faulty main control board—within just ten…

Customer photo from Pony's review
Paid $250–300Reasonable priceMicrowave repair
BradLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Stan did a very professional job repairing our microwave combo. He was efficient in diagnosing the problem. We were looking at replacing the entire unit until Stan came to the rescue. I would highly recommend Stan and Smartway Appliance repair.

Paid $350–400Great priceMicrowave repair
Sheilla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Want to say thank you to Sasha from Smart Appliance Service for an excellent customer service experience, we encountered a problem with our microwave and contacted the company and the next day they were here promptly told what was wrong and took care of the problem in minutes, great job Sasha!!!

Paid $200–250Reasonable priceMicrowave repair
Jarron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Stan was great and very professional!

Paid $400–450Reasonable priceMicrowave repair
Den1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Had my microwave oven repaired a few weeks ago, and everything is still working perfectly. The service was professional and efficient, and I have no regrets choosing this company. Would definitely recommend!

Paid $200–250Reasonable priceMicrowave repair
Patricia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The young man arrived on time. He was very professional and polite and answeref all my questions. He worked hard. Highly recommended!

Paid $500+Reasonable priceDishwasher repairDryer repairWashing machine repair
Mario5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Edward did a great in accessing and fixing my microwave. He was on time and efficient. Will definitely call back if needed.

Paid $250–300Reasonable priceMicrowave repair
Shannon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mike has been great to work with on fixing our microwave.

Microwave repair
KimberlyLocal Guide · 177 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great to work with Olga and Scott. From the moment we called they were in contact with us regarding service time and repair. They were able to come out the same day we called. Our tech, Scott, was very knowledgeable and a great guy. 1st time Customers, but, definitely will call again.

Microwave repair+ Responsiveness+ Punctuality+ Professionalism
BillLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sergey fixed our microwave. Great communication, friendly, super fast repair, and fair price!!!

Microwave repair+ Responsiveness+ Punctuality+ Quality
Kumar13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sergio was transparent in letting us know what went wrong with microwave and got the parts next day and installed on time. Excellent !!! 5 out of 5

Microwave repair+ Responsiveness+ Punctuality+ Quality
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service! Found and fixed the problem very quickly. I would recommend them and will be calling them again in the future!

Microwave repair+ Responsiveness+ Punctuality+ Quality
Si7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Reasonable priceMicrowave repair
I6 months ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceMicrowave repair
Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Microwave repair+ Responsiveness+ Punctuality+ Quality
Plano1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Dishwasher repairMicrowave repair+ Responsiveness+ Punctuality+ Quality

Price

$306+5% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 69%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair89$196–$536
Dishwasher repair82$153–$340
Washer/dryer repair70$225–$377
Washing machine repair64$132–$365
Dryer repair61$146–$334
Refrigerator repair25$209–$379
Stove, cooktop & oven repair22$275–$705
Microwave repair18$209–$297

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