Experts Reviews · Company report
Smartway Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Smartway Appliance Repair

Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,170 Google reviews

Report card

Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smartway Appliance Repair is better than 96% of refrigerator repair services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smartway Appliance Repair is better than 96% of refrigerator repair services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smartway Appliance Repair is better than 98% of refrigerator repair services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smartway Appliance Repair is better than 100% of refrigerator repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smartway Appliance Repair is better than 100% of refrigerator repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smartway Appliance Repair is better than 99% of refrigerator repair services.A
99

Reviews for your job

Customers hired Smartway Appliance Repair for 8 kinds of job.

Smartway Appliance Repair for oven repair

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$221–$506
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Oven repair”

John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ross arrived on time to diagnose a problem with our oven. He found the problem in about 10 minutes and had the repair completed in about an hour. The fee was reasonable. If needed, I would use this company again.

Paid $400–450Reasonable priceOven repair
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sam was great!! He was right on time and fixed both my dryer and oven quickly. Both are working great now!! I would definitely recommend and use this company again!! Ask for Sam!!

Reasonable priceDryer repairOven repair
Nicholas12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service and reasonably priced. Used multiple times over the last few years, always professional, always resolved quickly. Highly recommend.

Reasonable priceDishwasher repairRefrigerator/freezer repairDryer repair
Becky6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Smartway appliance did great job fixing the top oven of our double oven.

Paid $500+Not sureOven repair
Elif1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent service quickly diagnosed and repaired within a week Sasha was definitely an experienced technician they earned my trust once again

Paid $350–400Reasonable priceOven repair
Danielle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Edward at Smart Way was fantastic, he knew right away what was wrong and got it fixed for us asap.

Paid $300–350Reasonable priceOven repair
JoyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mike was great and repaired oven quickly. Friendly and walked us through everything ahead of repair.

Paid $400–450Reasonable priceOven repair
Chelsea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They can fix anything and everything (dryer, washer, oven, table). Great costumer service and incredibly knowledgeable. Keeping them on speed dial!

Reasonable priceDryer repairInstallationWashing machine repair
Maryori6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Edward did an excellent job repairing our oven. He quickly identified the issue and procured parts within 1 hr to make the necessary replacements. Our oven was repaired in less than 2 hours! Thank you!

Paid $300–350Reasonable priceOven repair
Alan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called with an issue where my oven would fire the Broiler and top but when baking it would not ignite and heat. Someone came to see me and ordered the part that was needed. Install took no time and we're back in business. Excellent work and friendly. Thank you so much for helping us out with this repair! Next time we need service we know were to go.

Great priceOven repair
Sarah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have called Smart Way Appliance Repair twice now - once for a broken washing machine and for an oven problem. Both times, their technicians have been able to fix my problems, and arrived in their estimated time window. They are courteous and professional. I will absolutely call them again in the future!

Oven repairWashing machine repair+ Responsiveness+ Punctuality+ Quality

Price

$306+5% vs typical refrigerator repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 69%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair89$196–$536
Dishwasher repair82$153–$340
Washer/dryer repair70$225–$377
Washing machine repair64$132–$365
Dryer repair61$146–$334
Refrigerator repair25$209–$379
Stove, cooktop & oven repair22$275–$705
Microwave repair18$209–$297

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