How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORESmartway Appliance Repair
Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,170 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Smartway Appliance Repair for 8 kinds of job.
Smartway Appliance Repair for refrigerator/freezer repair
Clear ✕All 89 Google reviews tagged “Refrigerator/freezer repair” · showing 20
Honest, great advice and hard working
I had an issue with LG Fridge dispenser. The water and ice dispenser would not stop. Called SmartWay appliance repair. Edward showed on time, gave me a quote and after I agreed fixed the issue. Would recommend SmartWay appliance repair if you have an appliance issue.
When our refrigerator went out, we called Smartway upon a recommendation from a family member. Ross came out same day and worked on the fridge a couple of hours. He got the fridge working and charged us a reasonable fee. He was knowledgeable and so pleasant to work with. We will use them again and highly recommend them!
Great experience with Ross at Smartway! Repaired my fridge and saved me as much money as possible. Highly recommend!
Sasha was very kind, calm, and did a great job on our refrigerator. Thank you!
I’ve had Smartway out a couple of times to fix a couple of refrigerators and both times have been great! Techs quickly found small issues which were easily repaired (dirty coil and a bad fan). Highly recommend these guys!
Had the refrigeration issue fixed asap . Quick to arrive and diagnose. Worth a five star service
Sasha was incredible. He was not only on time but early which made my life easier. His service of my refrigerator was spot w. Thank you Sasha
On 8/8/26, my 22 yr old refrigerator started defrosting involuntarily, overnight...! Having never had an issue, this was Scary!... So next a.m. I called Smartway Appliance Repair based on their rating and Garland service area ... Svc Tech, Ross, got the call, sent a 30 minute 'on his way' heads-up before appt time;…
Excellent service, our tech Sasha arrived right on time, was honest and able to fix our broken freezer door in no time. We will definitely use Smartway again. If you are looking for a company you can trust, this is it!
Great service and reasonably priced. Used multiple times over the last few years, always professional, always resolved quickly. Highly recommend.
Alex came out to repair my fridge and I had a great experience. He was very friendly and completed the work in a timely manner. He even texted me the next day to make sure there were no issues. I thought the price was fair too.
Great experience. Easy to book with they came right out and diagnose the issue and had the parts and hand to the very next day and installed them. Nice technician. Felt safe having him in our house.
Fast response, no additional charge for a Saturday repair! Tech explained how to avoid future problems and helped us clean behind the refrigerator. Very friendly service. Will be using for future appliance repair needs.
Quickly identified problem and fixed in timely manner.
Ross came to fix our fridge/freezer. Very nice guy! Detected the problem and came back promptly to fix it once parts came in. We were really happy with the service. Thank you! ⭐️⭐️⭐️⭐️⭐️
He did a good job; now my refrigerator works fine
Great work, great integrity. Great Value. I even made Ross and award banner. haha
The fixed my gas stove and my fridge. Overall happy with their service.
Stan was wonderful! Called them for advice on our 20 year old washing machine and he came out to assess and answered all 972 of our questions and rather than upselling us on a very expensive repair he advised us to just purchase a new one. We also had him check out our ice maker while he was here and he was able…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 89 | $196–$536 |
| Dishwasher repair | 82 | $153–$340 |
| Washer/dryer repair | 70 | $225–$377 |
| Washing machine repair | 64 | $132–$365 |
| Dryer repair | 61 | $146–$334 |
| Refrigerator repair | 25 | $209–$379 |
| Stove, cooktop & oven repair | 22 | $275–$705 |
| Microwave repair | 18 | $209–$297 |
