How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORESmartway Appliance Repair
Denton, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.9★ from 1,170 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Smartway Appliance Repair for 8 kinds of job.
Smartway Appliance Repair for refrigerator/freezer repair
Clear ✕All 89 Google reviews tagged “Refrigerator/freezer repair” · showing 80
Honest, great advice and hard working
I had an issue with LG Fridge dispenser. The water and ice dispenser would not stop. Called SmartWay appliance repair. Edward showed on time, gave me a quote and after I agreed fixed the issue. Would recommend SmartWay appliance repair if you have an appliance issue.
When our refrigerator went out, we called Smartway upon a recommendation from a family member. Ross came out same day and worked on the fridge a couple of hours. He got the fridge working and charged us a reasonable fee. He was knowledgeable and so pleasant to work with. We will use them again and highly recommend them!
Great experience with Ross at Smartway! Repaired my fridge and saved me as much money as possible. Highly recommend!
Sasha was very kind, calm, and did a great job on our refrigerator. Thank you!
I’ve had Smartway out a couple of times to fix a couple of refrigerators and both times have been great! Techs quickly found small issues which were easily repaired (dirty coil and a bad fan). Highly recommend these guys!
Had the refrigeration issue fixed asap . Quick to arrive and diagnose. Worth a five star service
Sasha was incredible. He was not only on time but early which made my life easier. His service of my refrigerator was spot w. Thank you Sasha
On 8/8/26, my 22 yr old refrigerator started defrosting involuntarily, overnight...! Having never had an issue, this was Scary!... So next a.m. I called Smartway Appliance Repair based on their rating and Garland service area ... Svc Tech, Ross, got the call, sent a 30 minute 'on his way' heads-up before appt time;…
Excellent service, our tech Sasha arrived right on time, was honest and able to fix our broken freezer door in no time. We will definitely use Smartway again. If you are looking for a company you can trust, this is it!
Great service and reasonably priced. Used multiple times over the last few years, always professional, always resolved quickly. Highly recommend.
Alex came out to repair my fridge and I had a great experience. He was very friendly and completed the work in a timely manner. He even texted me the next day to make sure there were no issues. I thought the price was fair too.
Great experience. Easy to book with they came right out and diagnose the issue and had the parts and hand to the very next day and installed them. Nice technician. Felt safe having him in our house.
Fast response, no additional charge for a Saturday repair! Tech explained how to avoid future problems and helped us clean behind the refrigerator. Very friendly service. Will be using for future appliance repair needs.
Quickly identified problem and fixed in timely manner.
Ross came to fix our fridge/freezer. Very nice guy! Detected the problem and came back promptly to fix it once parts came in. We were really happy with the service. Thank you! ⭐️⭐️⭐️⭐️⭐️
He did a good job; now my refrigerator works fine
Great work, great integrity. Great Value. I even made Ross and award banner. haha
The fixed my gas stove and my fridge. Overall happy with their service.
Stan was wonderful! Called them for advice on our 20 year old washing machine and he came out to assess and answered all 972 of our questions and rather than upselling us on a very expensive repair he advised us to just purchase a new one. We also had him check out our ice maker while he was here and he was able…
Whole experience was great from the 1st phone call through to completion, in less than 6 hours. Excellent review from us. Will call Smartway, when we need help again.
We couldn’t be happier! Our refrigerator fan went out and Alex had us up and running on no time. Fast, friendly service at a fair price is hard to come by these days.
Since moving to Prosper several years ago, Smartway has helped a couple of times; first a refrigerator, second a DW. Both times, the repairman were promptly scheduled and showed up at the appointed time. Knowledgable and professional, the problem was quickly diagnosed and fixed.
Ross was extremely professional and helpful. He didn’t try to sell me anything for my fridge that I didn’t need. 10/10 would recommend
Stan was great and helped us with our older refrigerator. Pricing was very reasonable. It was easy booking someone to come out right away. I would recommend Stan and this company.
Friendly, professional, and dependable—came out within hours of my on a Saturday and repaired my fridge exactly as promised at a fair price. Would definitely recommend! Also appreciated that Stan reached out the next day to ensure that the repair was doing well! Great care and service!
Sasha was thorough and able to fix our refrigerator. Fixed our frozen water line to water dispenser. Even suggested fixing our ice machine. Highly recommend!
Completely rebuilt refrigeration unit on our 20 year old Custom built in Northland refrigerator freezer. Professional and we have our 🤞 crossed that it will go 20 more years. While not inexpensive it saved over $8,000. If we had to replace the unit with a current model.
Technician was on time and fixed the issue the same day. It was a great experience. Highly recommend them!
My LG refrigerator went out right before new years LG couldn’t get anyone out until 1/05. I was able to make an appointment with Smartway earlier than other places Alex came out and quickly repaired my freezer fan and cleaned out the coils. Price was fair and he got things back up and running in less than an hour. Thank you!!
Great company. Recommend
I appreciated how Sasha came on time and was able to fix my fridge with no down time. Very professional and fast service! The price is competitive compared to others.
Excellent service! Yevgen from Smartway did a great job repairing the ice maker on my Whirlpool refrigerator. He arrived on time, quickly diagnosed the problem, explained everything clearly, and fixed it efficiently. Very professional, honest, and knowledgeable. Highly recommend Yevgen and Smartway for any appliance repairs!
Sasha repaired my refrigerator, but was very impressed with how quickly it was done at a very fair price. Very neat, honest and thoughtful. He even vacuumed behind the fridge, area I wasn’t able to get to. Highly recommend!
Great service at a reasonable price not only did he repair the refrigerator but he also diagnosed the problem with the ice maker and it is working now too. Another repairman was going to charge over $500 for the ice maker alone.
Called Friday to come and check fridge Stan came on the time frame I was scheduled. He mentioned why part I’ll be needing and until Monday I didn’t like that part but I understand they not open on weekends. Monday came and I broke the coils glass send message to bring the part Stan had it to make 2 rounds since the…
Great customer service! Fixed my fridge/freezer lights in a timely manner and working great now!!
Excellent Fridge Service – Fast & Reliable! Quick response, professional and courteous technician, and clear communication. Super efficient and trustworthy — highly recommend!
We couldn’t be more impressed with the service we received! From the moment we contacted them, communication was prompt and professional. The technician arrived right on time, quickly diagnosed the issue with our refrigerator, and had it up and running in no time. What stood out most was their honesty, efficiency,…
Sasha was my repairman. He was knowledgeable, efficient, and friendly. He kept me informed of what he was doing. He cleaned up after he was finished. I especially liked that he brought a vacuum cleaner in to clean the area under my fridge—did not expect that at all. I would request Sasha again as my repairman.
Mike did a great job fixing my frig. He was informative and worked quickly to fix the problem. He came even though it was after 5:00. Thanks again Mike.
Great service! Knowledgeable technician.
Quick to respond and great service. Took care of the problem the first time and very courteous. Definitely recommend. Edward did a great job in fixing the refrigerator problem and get it back cooling.
The service is top notch. Stan was able to show up the day after we called and did an incredible job of repairing our refrigerator. Couldn’t recommend them enough.
Wonderful service. Edward was kind professional and fixed my refrigerator. The company is quick to respond
I have no frame of reference for the type of refrigerator repair I had done, but knowing the effort that was involved I believe the price was very good. The quality of work Stan provided was excellent. He is very professional and knowledgeable. I’ve used Smartway Appliance Repair twice and will continue to do so…
Stan from Smartway was professional and fast. Everything is working again!
Edward called prior to arrival, arrived on time. He quickly diagnosed and repaired the problem. He was polite and knowledgeable. I highly recommend him and his company.
Our tech, Yevgen was fantastic. The company got in contact with us almost immediately after placing a request. Yevgen came out the next morning to look at our fridge, spent about an hour going through diagnostic then came back the following day at exactly the time he said he’d be here. Fridge is back to running once he replaced the mother board!
Alex was very knowledgeable and efficient and explained everything to me in detail. I highly recommend this service.
Edward came right on time. He checked everything out, fixed it and left within an hour! We are very happy. Fair price, too. Yay Smart Way!!
Excellent repair services & post service support by Mike and Olga. Highly recommend Smartway Appliance Repair
Very friendly and professional! Discussed options for repair or replace, Will use again if needed in the future.
Great job. Came on the same day we called. Reasonably priced and Stan was professional.
We are so pleased to have someone we feel is honest we and trust to find a solution. Alex, thank you for all you do.
Very professional and thorough! Would definitely use them again in the future!
I highly recommend this company. We had a problem with the refrigerator. Edward arrived exactly at the appointed time. He did a full diagnostic, found the problem and fixed it. Everything was done very professionally. The problem was resolved on the same day. Thanks for the fast and professional service! I use your…
My Dishwasher was not working right so I called Smart way appliance repair. They were very professional over the phone and I set up an appointment with then and they got my dishwasher working very quickly
Very good service and work. Edward was very polite and friendly. He had arrived on time and repaired the ice maker on the day of arrival. I will definitely recommend Smartrway! Thanks Edward!
Excellent service, the technician arrived on the same day as the call.
The technician was prompt and knowledgeable. I called at 6:45 on a Friday night and they showed up on Saturday afternoon.
My 9 year old Maytag refrigerator that is in the garage started acting up. Called SmartWay to come troubleshoot the problem. Their tech, Alex, came out and figured out the problem. Had to wait a while for the parts to come in, but he got them installed in no time and the refrigerator and running great. Highly recommend them.
We were extremely satisfied with the refrigerator repair service provided by Alex from SmartWay Appliance Repair. He was very knowledgeable about the issue we were experiencing, very professional, and efficient. We plan to call SmartWay for all our appliance repair needs.
Alex (Tech) was on time, very polite, friendly and knowledgeable. He identified the problem - the ice maker motor was old and there was water leaking - he ordered a replacement part and scheduled a return visit for the following morning. What a pleasure. If you’re looking for the SMARTWAY to fix/repair your…
Have used them 3 different times, different problems. They are the best! Fast, professional, and so worthwhile! BEST APPLIANCE REPAIR SERVICES!
Alex came out and was able to diagnose the problem. He went above and beyond to solve the problem in a timely manner. I definitely will call Smartway if we experience any appliance problems and ask for Alex.
My cousin and I used this company through our home warranty and they were super polite and helpful
Came out quickly, tech was polite, knowledgeable and worked hard and quickly.
Alex was very professional and super knowledgeable about the issue. He resolved the issue quickly and for an affordable price. Thank you!
DAvid did an excellent job fixing our refrigerator. He was neat, professional, and quick.
David went directly to the problem, ordered the correct parts and installed them when they arrived. He kept me informed through the whole process. We will use them again on all our broken appliances.
David did an excellent job replacing our ice maker. Very professional, knowledgeable and courteous. I would highly recommend David and Smartway for your appliance repair needs. JA
Great job. Communicated with me and did an excellent job on my repair. Very polite and considerate in my home while working
Prompt and very professional. Sourced out the problem and repaired at a reasonable cost. Will be my first choice going forward for any appliance repair.
We will definitely call Smartway for any future appliance repair needs. They were punctual, professional, and reasonably priced. Thanks for the great service!
SmarWay was a smart decision! Alex, the technician, came out in his time-frame window, repaired our refrigerator, cleaned up after and was extremely professional and polite. If you could do 5+, they would definitely get that! Great great experience and far above our expectation!
I used Smartway Appliance Repair to repair my fridge. Selected them based on reviews online and didn't regret. They have fair prices, great service and easy to communicate with. Alex came twice and did a great job. Unfortunately another lesson learned - will avoid LG appliances.
Thank you very much. You saved my refrigerator. Arrived within 15 minutes and repaired the same day. They worked quickly, accurately and cleaned everything after themselves. Thanks again.
Very friendly, professional and trustworthy. Highly recommend their service.
Loved the online booking. Needed a full compressor replaced on our fridge and they came quick to diagnose and fix the problem. Price was fair and reasonable and they deducted the cost of the visit from the repair. Will definitely use again!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 89 | $196–$536 |
| Dishwasher repair | 82 | $153–$340 |
| Washer/dryer repair | 70 | $225–$377 |
| Washing machine repair | 64 | $132–$365 |
| Dryer repair | 61 | $146–$334 |
| Refrigerator repair | 25 | $209–$379 |
| Stove, cooktop & oven repair | 22 | $275–$705 |
| Microwave repair | 18 | $209–$297 |
