Appliance repair service · Elgin, IL · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★47 Google reviews · 7 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$200typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
SMD Brothers Appliance Repair & Services at a glance
Google reviewers rate SMD Brothers Appliance Repair & Services five stars based on forty-seven reviews, noting the owner does not respond to feedback. Customers frequently praise the company for same-day scheduling, prompt arrival, and transparent pricing. Recurring themes include clear communication of diagnostic findings, professional conduct, and the availability of necessary parts on-site. Repairs covered various appliances, including washers, dryers, refrigerators, ovens, and dishwashers, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 47 reviews (100% five-star).
Reviews on this page: 47 Google reviews (44 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SMD Brothers Appliance Repair & Services: 99/100 on this factor. Category median: 90.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SMD Brothers Appliance Repair & Services: 97/100 on this factor. Category median: 87.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SMD Brothers Appliance Repair & Services: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SMD Brothers Appliance Repair & Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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Bar = this company · dark tick = category median.
Star ratings
47 Google reviews we collected
5.0of 5
5 stars47100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
100%praise
Praise110100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1458%
Reasonable1042%
Overpriced00%
Not sure00%
$200-26% vs typical appliance repair
Middle half of what 14 customers paid ($94–$310) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3128%
Staff & attitude2220%
Would recommend1514%
Quality & results1413%
Price & value1211%
Communication98%
Honesty & trust76%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I contacted SMD and they came out to diagnose the issue within hours.”
“Dan was very helpful at quickly diagnosing the problem and fixing the issue , also explaining to me what was wrong and what I would need to do if the…”
“Highly recommend if you need fast, honest appliance repair!”
“I appreciate their honesty and attention to detail.”
“Came out quickly same day, and the cost was quite reasonable!”
“…elpful at quickly diagnosing the problem and fixing the issue , also explaining to me what was wrong and what I would need to do if the issue persiste…”
“Good honest team, will definitely call them again, thanks guys!”
People customers mention
Dan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SMD Brothers Appliance Repair & Services for 8 kinds of job. Pick one to see what they paid and said.
Cindy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Once again, very pleased with the work from SMD. My freezer was making really loud noises for more than 24 hours. I contacted SMD and they came out to diagnose the issue within hours. Dan was very helpful at quickly diagnosing the problem and fixing the issue , also explaining to me what was wrong and what I would…
Krista10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I called Tuesday afternoon about my washer. It was fixed the next morning by 10:30 am. Fast service, and great prices.
Paid $250–300Great priceWashing machine repair
Christine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Was great! On time and let us know what was wrong with our washing machine. Unfortunately, the seal failed and we would need a new motor. More economical to simply replace the whole unit.
Paid $50–100Great priceWashing machine repair
Pete7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Dan answered my call when I called. Which most places make you a VM, but never call back. He came my house fixed my washing machine, he did his job and did it in a timely manner. I highly recommend him. Thanks Dan, my wife also said thank you.
Paid $100–150Great priceWashing machine repair
Sergio7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Fridge was not making ice and water filter would not install correctly. Dan was able to diagnose the problem and was able to fix both things with no problem. Would recommend SMD to anybody looking for any appliance repairs.
Zina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Dani was extremely professional. His response time was excellent, and he was able to provide same-day service, which I truly appreciated, especially right before the holiday. He clearly explained his diagnostic findings as he worked, and best of all, he had the replacement part for my oven on hand. I would gladly…
Once again, very pleased with the work from SMD. My freezer was making really loud noises for more than 24 hours. I contacted SMD and they came out to diagnose the issue within hours. Dan was very helpful at quickly diagnosing the problem and fixing the issue , also explaining to me what was wrong and what I would need to do if the issue persisted. And even though he wasn’t there to work on my dishwasher, he gave me some tips and pointers to make sure it continued running smoothly in the future. I appreciate their honesty and attention to detail. Thank you Dan! It’s so nice to not have my freezer yelling at me for hours on end! Lol.
Price assessment: Great price
Price: $50–100
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Marilyn Ebreo1 reviewiTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Dan from SMD Brothers Appliance Repair & Services was excellent! I had my Maytag Dryer maintenance done and he did great work. I appreciate him scheduling it so quickly. I won’t hesitate to refer him to my family and friends if they need the service! Give them a try to support our local technicians!
Price assessment: Reasonable price
Services: Dryer repair
Repair wait time: 0–1 hr
Diana VanWinkle1 reviewiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Dan was amazing! I never write reviews but I had to for this company. Dan came out same day to fix my oven. Price was reasonable. He even tried to fix my door handle for me that was broke. Very nice guy!!
Services: Oven repair
Dennis DemesLocal Guide · 23 reviewsiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Dan was able to come out the same day we called him and was able to diagnose the issue and had the necessary part to fix it. Will definitely use him again in future if the need arises
Services: Washing machine repair
Christine Loos1 reviewiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Was great! On time and let us know what was wrong with our washing machine. Unfortunately, the seal failed and we would need a new motor. More economical to simply replace the whole unit.
Price assessment: Great price
Price: $50–100
Services: Washing machine repair
Kathy Kompare1 reviewiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Dan answered my call when I called. Which most places make you a VM, but never call back. He came my house fixed my washing machine, he did his job and did it in a timely manner. I highly recommend him. Thanks Dan, my wife also said thank you.
