Analyzing 6,599,9706.6M ReviewsFor 18,33318.3K Experts

Experts Reviews · Company report
SMD Brothers Appliance Repair & Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

SMD Brothers Appliance Repair & Services

Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 60 appliance repair · 5.0★ from 47 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SMD Brothers Appliance Repair & Services is better than 99% of appliance repair.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SMD Brothers Appliance Repair & Services is better than 97% of appliance repair.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SMD Brothers Appliance Repair & Services is better than —% of appliance repair.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SMD Brothers Appliance Repair & Services is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SMD Brothers Appliance Repair & Services is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SMD Brothers Appliance Repair & Services is better than —% of appliance repair.–
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Reviews for your job

Customers hired SMD Brothers Appliance Repair & Services for 8 kinds of job.

SMD Brothers Appliance Repair & Services for oven repair

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Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$427
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 31
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Oven repair”

Diana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dan was amazing! I never write reviews but I had to for this company. Dan came out same day to fix my oven. Price was reasonable. He even tried to fix my door handle for me that was broke. Very nice guy!!

Oven repair
Amanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We just had Daniel from SMD out to repair our oven. We were referred to him by a friend who said that he was great and very honest. WOW! Incredibly impressed with his professionalism, knowledge, and honesty. He was able to fix the issue for us with absolutely zero upsells or sales, just honest work. So impressed…

Great priceOven repair
Zina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Dani was extremely professional. His response time was excellent, and he was able to provide same-day service, which I truly appreciated, especially right before the holiday. He clearly explained his diagnostic findings as he worked, and best of all, he had the replacement part for my oven on hand. I would gladly…

Paid $300–350Reasonable priceOven repair
Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We appreciated the very courteous, professional and responsive service from SMD Brothers! Highly recommend!

Oven repair
DaveLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Same day service. Affordable price. Experienced technicians. Highly recommended.

Great priceDishwasher repairRefrigerator/freezer repairDryer repair

Price

$200-26% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 42%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair10$126–$371
Refrigerator/freezer repair6$132–$440
Dryer repair6$183–$365
Oven repair5$139–$427
Stove, cooktop & oven repair3$126–$427
Dishwasher repair2$114–$390
Refrigerator repair2$253–$427
Microwave repair2$114–$334

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