Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts

Experts Reviews · Company report
SMD Brothers Appliance Repair & Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

SMD Brothers Appliance Repair & Services

Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 60 appliance repair · 5.0★ from 47 Google reviews

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Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SMD Brothers Appliance Repair & Services is better than 99% of appliance repair.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SMD Brothers Appliance Repair & Services is better than 97% of appliance repair.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SMD Brothers Appliance Repair & Services is better than —% of appliance repair.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SMD Brothers Appliance Repair & Services is better than 100% of appliance repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SMD Brothers Appliance Repair & Services is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SMD Brothers Appliance Repair & Services is better than —% of appliance repair.–
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Reviews for your job

Customers hired SMD Brothers Appliance Repair & Services for 8 kinds of job.

SMD Brothers Appliance Repair & Services for refrigerator/freezer repair

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Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$450–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 44
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Refrigerator/freezer repair”

Cindy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Once again, very pleased with the work from SMD. My freezer was making really loud noises for more than 24 hours. I contacted SMD and they came out to diagnose the issue within hours. Dan was very helpful at quickly diagnosing the problem and fixing the issue , also explaining to me what was wrong and what I would…

Paid $50–100Great priceRefrigerator/freezer repair
ZachLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Helped fix my whirlpool freezer! Came out quickly same day, and the cost was quite reasonable! Would definitely recommend to others.

Reasonable priceRefrigerator/freezer repair
HappyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great experience with SMD Brothers Appliance Repair! They fixed my refrigerator quickly and were very responsive from the start. Scheduling was easy, they showed up promptly, and the repair was done efficiently. Pricing was very fair and transparent as well. It’s hard to find reliable service these days, but these…

Great priceRefrigerator/freezer repair
Sergio7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Fridge was not making ice and water filter would not install correctly. Dan was able to diagnose the problem and was able to fix both things with no problem. Would recommend SMD to anybody looking for any appliance repairs.

Paid $450–500Reasonable priceRefrigerator/freezer repair
CARY4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dan has helped us twice. He is always on Time, knows what he is doing! Polite and never leaves a mess! His rates are very reasonable . I would recommend him to my friends and family!!

Refrigerator/freezer repairWashing machine repair
DaveLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Same day service. Affordable price. Experienced technicians. Highly recommended.

Great priceDishwasher repairRefrigerator/freezer repairDryer repair

Price

$200-26% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 42%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Washing machine repair10$126–$371
Refrigerator/freezer repair6$132–$440
Dryer repair6$183–$365
Oven repair5$139–$427
Stove, cooktop & oven repair3$126–$427
Dishwasher repair2$114–$390
Refrigerator repair2$253–$427
Microwave repair2$114–$334

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