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Smith Thompson Heating & Air Conditioning Dallas
Dallas, TX · 5.0★ (832)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63
RankPosition by Experts Score among all companies we track in this category.#18
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$104
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.0.5%

Smith Thompson Heating & Air Conditioning Dallas for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$441
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 59 Google reviews tagged “A/C system maintenance” · showing 20

Terry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Noel was very nice. He completed installing surge protectors on the central heat unit and the air conditioner. Very professional. He also provided photos of the installations. Thank you.

Paid $400–600Great priceA/C system maintenanceHeating system maintenance
Clyde4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Emanuel is always so prompt, knowledgeable, and pleasant. He does his checks then explains them to me and of course offers the add-on's that may be of interest.

Paid $1–200Great priceA/C system maintenanceHeating system maintenance
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our service provider, Allan, was professional, quick and efficient and did a great job explaining everything he had done.

Paid $1–200Reasonable priceA/C system maintenance
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Emanuel was friendly, thorough, and very honest. Spent almost 2 hours checking our system to see if he could find a leak. Definitely recommend Emanuel and Smith Thompson.

Paid $200–400Great priceA/C system maintenance
Rebecca10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Today, I had an issue with HVAC system. It was not cooling properly. William provided exceptional service. He needed to add some coolant. The system is cooling the house again. Thank you, Smith-Thompson for always providing wonderful services and amazing technicians.

Paid $1–200Great priceHVAC system maintenanceA/C system maintenance
Frances9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Margarito and his team are excellent. They are professional, polite and friendly.

Paid $2,000+Reasonable priceHVAC system maintenanceA/C system maintenance
Cathy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

As with my past services from Smith Thompson, William did an excellent job! I appreciate everything that your company has given me with your service personnel as they are ALL very thorough and accommodating to my service needs. I'm so glad that Smith Thompson added heating and air conditioning service to their…

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenance
RonaldLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★

While the initial pricing for the service call was reasonable, the actual service provided by the Smith Thompson Heating & Air Conditioning Dallas technician, Lemuel, fell a bit short of acceptable standards. Although he arrived on time, several key items from the promised scope of work were skipped or only…

Paid $1–200Not sureA/C system maintenance
DonnaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Lemuel did a very thorough job inspecting every part of my AC. He explained everything to me that he found and shared pictures from the attic. It was over 100 degrees outside but he spent nearly 3 hours checking it out!! Definitely recommend him!!

Paid $1–200Great priceA/C system maintenance
MikeLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alan arrived promptly as scheduled. He evaluated all components of my HVAC system and explained common problems to look for in simple terms. In his written report, he made two recommendations for upgrades and both make tremendous sense. There was NO pressure of any kind to buy anything and I really appreciate…

Paid $1–200HVAC system maintenanceA/C system maintenance
Irma8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Over the 40 years we have owned our home, Juan was possibly the best HVAC maintenance technician we have ever had here. He was very professional, knowledgeable and made great recommendations to improve efficiency.

Paid $1–200Great priceHVAC system maintenanceA/C system maintenanceHeating system maintenance
Chad8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Emanuel provided excellent and thorough service.

Reasonable priceA/C system maintenanceThermostat installation
Alan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The Tech for our AC tuneup and check was absolutely great! Personable and professional. We welcome him back.

Paid $1–200Reasonable priceA/C system maintenanceInstall AC
Vicki8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Emmanuel did a great job in identifying the problem and getting my A/C system working at full capacity. He was on time, thorough, and exceptionally professional. Highly recommend!

Paid $200–400Reasonable priceA/C system maintenanceA/C system repair
Laura5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Juan was on time, professional and did an overall great job

Paid $400–600Reasonable priceA/C system maintenanceA/C system repair
Jerry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Noel was very thorough and professional.

Paid $200–400Great priceA/C system maintenanceA/C system repair
JohnLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Professional and courteous

Paid $200–400Reasonable priceA/C system maintenance
JorgeLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hamza was very through doing the AC inspection and provided clear explanations. He also has an excellent customer service demeanor.

Great priceA/C system maintenance
ALocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Being courteous, Emanuel text me that he was on his way. Upon arriving, he politely re-introduced himself. I have a maintenance subscription with Smith Thompson HVAC and Emanuel has previously maintained the system at our house. He checked the A/C system in the attic. The recent rain soaked the ground but did not…

Paid $1–200Great priceA/C system maintenance
AudreyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Technician, William, was very friendly and knowledgeable. Explained problem I was having with drainage flow after installation of new compressor. He repaired and made sure it was fully operational before he left. . Excellent technician. Highly recommend his expertise and service.

Paid $1–200Reasonable priceA/C system maintenance

Show more a/c system maintenance reviews (39 more) →

Why it scores 63How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction80
Reliability69
Craft & service—
Value46
Momentum42
Track record22
Accountability47

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