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Smith Thompson Heating & Air Conditioning Dallas
Dallas, TX · 5.0★ (832)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63
RankPosition by Experts Score among all companies we track in this category.#18
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$104
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.0.5%

Recent priced reviews

★★★★★ Linda · Edited a day ago

Emmanuel was such a help! He went above & beyond & made me feel very comfortable. He was knowledgeable, friendly, professional, kind-hearted, & trustworthy. And he got the job done!! 💯🤩👏🏻

Paid $1–200Reasonable priceHVAC system maintenance
★★★★★ Terry · Edited a day ago

Noel was very nice. He completed installing surge protectors on the central heat unit and the air conditioner. Very professional. He also provided photos of the installations. Thank you.

Paid $400–600Great priceA/C system maintenanceHeating system maintenance
★★★★★ Aseem · Edited a day ago

So Zach from Smith Thompson HVAC visited our home today for the annual maintenance visit. Awesome personality. Very good communicator. Detailed and through. Documented the work, took his time and was patient while explaining his observations. He and ST HVAC will be visiting our home in spring. 😊

Paid $100–200Great priceHVAC system maintenance
★★★★★ Wimberly · a day ago

Dillon with Smith Thompson was here for my semiannual system maintenance. He thoroughly checked everything and made sure the heating system was operating properly. He was punctual, incredibly polite, and professional, and he documented his work and made helpful recommendations. I’m very pleased with the service.

Paid $1–200Reasonable priceHVAC system maintenance
★★★★★ Linda · Edited 2 days ago

Zach was very thorough, knowledgable and helpful. We would definitely refer him to friends and family.

Paid $1–200Reasonable priceHVAC system maintenance
★★★★★ Charles · Edited 2 days ago

First time to use this branch but we have used security service for 29 years & history with the company has been good.

Paid $100–200Great priceHVAC system maintenance

Why it scores 63How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction80
Reliability69
Craft & service—
Value46
Momentum42
Track record22
Accountability47

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