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Smith Thompson Heating & Air Conditioning Dallas
Dallas, TX · 5.0★ (832)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63
RankPosition by Experts Score among all companies we track in this category.#18
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$104
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.0.5%

Smith Thompson Heating & Air Conditioning Dallas for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.144
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$955
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 144 Google reviews tagged “HVAC system repair” · showing 20

★★★★★ Naveen · a week ago

Such an awesome technician. Thank you, Juan!

Paid $1–200Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Jesse · Edited a week ago

Excellent customer service and very knowledgeable.

Paid $300–400Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Steve · Edited a week ago

Worked quickly, finished quickly, did a nice job.

Paid $1–200Great priceHVAC system repairHeating system maintenance
★★★★★ cindi · a week ago

Very friendly and helpful quickly assessed the problem and got it back up and running

Reasonable priceHVAC system repair
★★★★★ Fela · Edited a week ago

Noel was very professional and courteous. Very nice and helpful.

Paid $1–200Reasonable priceHVAC system repair
★★★★★ Ken · 2 weeks ago

Friendly and knowledgeable technician. Answered all my questions and performed the work effectively and efficiently.

Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Cheryl · Edited 2 weeks ago

Juan is always professional and knows his trade WELL!

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenanceHeating system maintenance
★★★★★ Bob · Edited 2 weeks ago

Noel did an excellent job with the semiannual service of our HVAC system

HVAC system repairHVAC system maintenance
★★★★★ K · Edited 2 weeks ago

Great service by Noel from Smith Thompson Heating and AC.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ c · Edited 3 weeks ago

Carson was professional, communicative, and answered my countless questions.

Paid $800–1,000Reasonable priceHVAC system repair
★★★★★ Tona · 3 weeks ago

Nice guys. CJ was the initial person. Margarito was the one leading the new unit. Both were patient with all my questions.

Paid $2,000+HVAC system repairHVAC system maintenance
★★★★★ Wookieman04 · 4 weeks ago

Thank you!! On time, professional and didn’t try to up sell or price gouge me.

Great priceHVAC system repair
★★★★★ Christi · a month ago

Great service

Paid $600–800Reasonable priceHVAC system repair
★★★★★ Ben · Edited a month ago

Excellent service provider

Paid $1–100Not sureHVAC system repair
★★★★★ Greg · a month ago

The tech (Carson) was very knowledgeable and what I thought was going to be a compressorturned out to a capacitor.

Paid $200–400Reasonable priceHVAC system repair
★★★★★ Judy · a month ago

Have nothing but good things to say about Smith Thompson AC service and Emanuel! They are always thorough, explain things well and have fair pricing. I’ve used Smith Thompson for home security for years and have been more than pleased with that service as well! Great company overall!

Paid $200–400Reasonable priceHVAC system repair
★★★★★ Radha · a month ago

Juan did an excellent job, system is cooling now. He was respectful, professional & pleasant. He explained the reason for what he was doing so it made sense to me. I appreciate his honesty & good work.

Paid $200–400Reasonable priceHVAC system repair
★★★★★ Katie · a month ago

Tito & RJ are amazing. Frankly every service technician I have met have been lovely. They solve problems and are kind, friendly people. It is easy to work with Smith Thompson.

HVAC system repairHVAC system maintenance
★★★★★ Laurie · Edited a month ago

Great service, prompt and great communication

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Scott · a month ago

One word: Outstanding!!! Juan was very thorough, knowledgeable and was more than happy to walk me through every step he took to diagnose the issue with my outdoor A/C unit. After about an hour he had everything up and running again (and cooling). He did not try to sell me anything or try to BS me about my options.…

Paid $1–200Reasonable priceHVAC system repair

Show more HVAC system repair reviews (124 more) →

Why it scores 63How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction80
Reliability69
Craft & service—
Value46
Momentum42
Track record22
Accountability47

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