Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 44%93+40.7Reliability 19%88+16.5Value 13%54+6.8Momentum 10%42+4.2Track record 9%20+1.8Accountability 6%47+2.9Experts Score= 73Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORESmith Thompson Heating & Air Conditioning Dallas
Dallas, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 832 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Smith Thompson Heating & Air Conditioning Dallas is better than 93% of HVAC contractors.A
93
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Smith Thompson Heating & Air Conditioning Dallas is better than 88% of HVAC contractors.A
88
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Smith Thompson Heating & Air Conditioning Dallas is better than —% of HVAC contractors.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Smith Thompson Heating & Air Conditioning Dallas is better than 54% of HVAC contractors.C
54
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Smith Thompson Heating & Air Conditioning Dallas is better than 42% of HVAC contractors.C
42
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Smith Thompson Heating & Air Conditioning Dallas is better than 20% of HVAC contractors.D
20
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Smith Thompson Heating & Air Conditioning Dallas is better than 47% of HVAC contractors.C
47
Reviews for your job
Customers hired Smith Thompson Heating & Air Conditioning Dallas for 8 kinds of job.
Smith Thompson Heating & Air Conditioning Dallas for pump repairs & installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$104-68% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 43%Reasonable 51%Overpriced 1%Not sure 5%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 438 | $37–$295 |
| HVAC system repair | 144 | $205–$933 |
| A/C system maintenance | 59 | $39–$393 |
| Install AC | 27 | $1.4k–$3.2k |
| A/C system repair | 27 | $209–$786 |
| Heating system maintenance | 20 | $39–$251 |
| Heating system installation | 12 | $1.4k–$2.8k |
| Thermostat installation | 5 | $148–$788 |
