How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORESmith Thompson Heating & Air Conditioning Dallas
Dallas, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 832 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: track record.
Reviews for your job
Customers hired Smith Thompson Heating & Air Conditioning Dallas for 8 kinds of job.
Smith Thompson Heating & Air Conditioning Dallas for HVAC system maintenance
Clear ✕All 438 Google reviews tagged “HVAC system maintenance” · showing 40
Emmanuel was such a help! He went above & beyond & made me feel very comfortable. He was knowledgeable, friendly, professional, kind-hearted, & trustworthy. And he got the job done!! 💯🤩👏🏻
So Zach from Smith Thompson HVAC visited our home today for the annual maintenance visit. Awesome personality. Very good communicator. Detailed and through. Documented the work, took his time and was patient while explaining his observations. He and ST HVAC will be visiting our home in spring. 😊
Dillon with Smith Thompson was here for my semiannual system maintenance. He thoroughly checked everything and made sure the heating system was operating properly. He was punctual, incredibly polite, and professional, and he documented his work and made helpful recommendations. I’m very pleased with the service.
Zach was very thorough, knowledgable and helpful. We would definitely refer him to friends and family.
First time to use this branch but we have used security service for 29 years & history with the company has been good.
Always helpful and informative !
Hamza was knowledgeable, explained what he had found. Very professional and courteous.
Zach did a great job. Very professional and knowledgeable.
Very nice and well informed young man
He was great. Made sure he had answered all my questions.
Alan your technician did a great job. He was very professional and very helpful. P.S someone said that he put in a work order for Hvac unit, he didn't say anything to me about that..But he did do a great job.
Dillan is a great technician. He is knowledgeable, detailed oriented and provides service with a smile!
Very efficient. On time and knowledgeable ..
Juan is personable and professional. He deserves a raise.
William is excellent! He not only does his job well but he explains everything…and is very courteous and friendly.
Emanuel. Very nice and competent young man
Zach did a great job. He was very professional and respectful of my home. He walked me through fall maintenance performed and made recommendations to protect the units. Thank you
Great service, tech explained what he was doing and why. Respectful and courteous.
Emanuel is knowledgeable, pleasant & friendly. Since he first serviced my home, I only request him! You're awesome!
Thank you, Margarita for taking care of my issue. I really appreciate it.
Carson came today for our fall checkup. He was extremely knowledgeble and professional, took his time, and did a great job.
Excellent service by my technician. Courteous, very professional!! I would recommend Smith Thompson for all your HVAC needs
I really appreciate Zach taking all the time to explain everything to me thoroughly. He did a great job and I look forward to working with him in the future.
Carter did an excellent job providing me with my Heating inspection. He explained what he saw, showed me the pics and gave me an estimate for some work to be done at a later time. Did not pressure or sales tactic me to death like so many do.
Excellent professional service.
Zack was timely and completed the work quickly. He explained the service provided very well. We are very pleased
My technician was knowledgeable and courteous.
Such an awesome technician. Thank you, Juan!
Hamza did a very thorough analysis of our system. He explained what we needed to know about the system. Very professional and a friendly guy.
We love Smith Thompson Heat & Air! Juan came out today for our semiannual checkup. He was thorough and knowledgeable. And actually was the first person to figure out why the humidity is high in our house!
William was prompt, polite, experienced and does superb work. Excellent job and I highly recommend him!! Thank for sending an excellent technician!
Zach was on time and done an excellent job unclogging the drain line from one of the a/c unit.
Excellent customer service and very knowledgeable.
On time. Efficient in his work, knowledgeable and friendly.
Excellent service!
Friendly and knowledgeable technician. Answered all my questions and performed the work effectively and efficiently.
Juan is always professional and knows his trade WELL!
Timely arrival, very precise inspection, explained all inspection photos.
Very professional and cleaned up everything. Walked me through all steps of the process. Would highly recommend them to anybody
On time - professional- thorough. Carson explained what he did to my HVAC system and provided pictures of the inside of the unit. He made recommendations for future consideration and was genuinely a highly qualified technician.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 438 | $37–$292 |
| HVAC system repair | 144 | $192–$955 |
| A/C system maintenance | 59 | $54–$441 |
| Install AC | 27 | $1.5k–$3.2k |
| A/C system repair | 27 | $209–$880 |
| Heating system maintenance | 20 | $54–$292 |
| Heating system installation | 12 | $1.4k–$2.8k |
| Thermostat installation | 5 | $148–$1.3k |
