Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORESmith Thompson Heating & Air Conditioning Dallas
Dallas, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 832 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Smith Thompson Heating & Air Conditioning Dallas is better than 80% of HVAC contractors.A
80
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Smith Thompson Heating & Air Conditioning Dallas is better than 69% of HVAC contractors.B
69
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Smith Thompson Heating & Air Conditioning Dallas is better than —% of HVAC contractors.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Smith Thompson Heating & Air Conditioning Dallas is better than 46% of HVAC contractors.C
46
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Smith Thompson Heating & Air Conditioning Dallas is better than 42% of HVAC contractors.C
42
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Smith Thompson Heating & Air Conditioning Dallas is better than 22% of HVAC contractors.D
22
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Smith Thompson Heating & Air Conditioning Dallas is better than 47% of HVAC contractors.C
47
Reviews for your job
Customers hired Smith Thompson Heating & Air Conditioning Dallas for 8 kinds of job.
Smith Thompson Heating & Air Conditioning Dallas for heating system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.6k
All 1 Google reviews tagged “Heating system repair”
Janet3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Emmanuel Did an excellent job he covered everything and he was very polite and courteous and informative about what he was doing
Paid $1–200Great priceHVAC system repairA/C system maintenanceHeating system repair
Price
$104-68% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 43%Reasonable 51%Overpriced 1%Not sure 5%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 438 | $37–$292 |
| HVAC system repair | 144 | $192–$955 |
| A/C system maintenance | 59 | $54–$441 |
| Install AC | 27 | $1.5k–$3.2k |
| A/C system repair | 27 | $209–$880 |
| Heating system maintenance | 20 | $54–$292 |
| Heating system installation | 12 | $1.4k–$2.8k |
| Thermostat installation | 5 | $148–$1.3k |
