How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORESmith Thompson Heating & Air Conditioning Dallas
Dallas, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 832 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: track record.
Reviews for your job
Customers hired Smith Thompson Heating & Air Conditioning Dallas for 8 kinds of job.
Smith Thompson Heating & Air Conditioning Dallas for install AC
Clear ✕All 27 Google reviews tagged “Install AC”
I was very pleased with the service provided by Smith-Thompson and especially enjoyed Margarito as my install supervisor. He and his team provided very friendly and professional service. Dave Weiss was also exceptional and worked hard to provide outstanding service to me. I will certainly and happily recommend…
Very professional and done in a timely manner with good communication.
From the jump, Smith Thompson excelled. A/C replacement is expensive, frustrating, and worrisome, but every step eased all of that. From Cody coming out for the estimate- very knowledgeable and transparent with his quote, to the installers, RJ and Jacob-polite, respectful of my house, and efficient! They were…
Fantastic install job from RJ & Jacob at Smith Thompson. It took a little longer than I was predicting, but that was obviously because they put so much care into the final work. I had an A/C replacement done 4 years ago, so I have a good comparison point. The level of detail and extra work they did on this install…
Great service !!! RJ and his partner were both great ! They explained everything and did an amazing job. Highly recommend !!
RJ and Jacob just finished the install of a new Lennox system and they did an amazing job. They took the time to show and explain everything on the sytem. Thanks for the additional information on how to get the best out of the sytem. Just all around great customer service and it was a welcomed positivity about…
RJ and Jacob did a great job installing our new A/C and furnace. Their attention to detail was evident, as was their desire to make sure any questions were answered. We won't hesitate to use them again.
Great experience. Professional. Prompt. Efficient. Good communication. Highly recommend for AC!
Cody was very professional, answered all my questions without making me feel uncomfortable or ignorant. We found tons of issues with the original install of my old unit that he will address at install. The price was right within budget and could see the investment of putting the variable speed Lennox in my home. RJ…
Both of the installers did exceptional work! They were honest, very knowledgeable and worked extremely hard installing the hvac system and outdoor ac unit. The hvac was very old and difficult to remove. They thoroughly explained how to use the digital key pad and how to connect it to wifi and the app. The level of…
Outstanding Service from Start to Finish I couldn't be happier with my experience with Smith Thompson HVAC. I called at 9:00 AM, and within about three hours, Juan was at my house diagnosing the issue. He quickly identified the problem and clearly explained my options, especially considering my HVAC system was…
I’m pregnant and have a toddler at home and my AC stopped working and it’s July. I looked at several different companies and Smith Thompson offered the best equipment best price and best service. They came out next day to evaluate and got out to replace everything as soon as I made a decision. The installation guys…
The Tech for our AC tuneup and check was absolutely great! Personable and professional. We welcome him back.
The entire crew was very polite, efficient, kept our home clean, they were also very friendly. We would use them again.
Arrived early. Solid exam of current ststem issues & multiple HVAC options. Thorough analysis & detail oriented. Very satisfied with Cody & STHAC ! Edit - Rj and install team handled my new Carrier HVAC 2-stage system install in very rainy conditions as top professionals. They took their time, made clean/prepped…
Just had a new A:C unit & new heater installed today & Margarito & his crew did an OUTSTANDING JOB!! They showed up just before 8 am & had the entire job done in just under 4 hours. These guys went above & beyond to take care of every little detail from putting tarps down to protect my carpets to removing every…
These guys were awesome! On time, courteous, cared about their work!
Great work for RJ and team! Job was to replace the old system.
RJ worked extremely hard and communicated with us every step of the way.
Zack the tech from smith Thompson was very efficient. Zack gave me a thorough evaluation of my issues. He addressed everything I was concerned about .
RJ and Jacob were great! They were thorough, considerate, and hardworking. I definitely would recommend them to anyone looking for professional HVAC installers or techs.
RJ was very professional and knowledgeable with installing our system. He took great pride in his work and we were very impressed with his workmanship.
RJ Did a very thorough and professional work and it was very transparent and explained well.
The service was done professionally exceeding expectations. Install team communicated the process well and kept me up to date all during the work day. They cleaned up the area very well, walked me through the new equipment and gave me thorough instructions on its operation and maintenance. Could not have asked for a better experience
Emanuel was knowledgeable, courteous, and very helpful in identifying what was wrong with our air conditioner and explaining our options for repair or replacement. I felt so comfortable moving forward with Smith Thompson’s quote because of Emanuel’s professionalism.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 438 | $37–$292 |
| HVAC system repair | 144 | $192–$955 |
| A/C system maintenance | 59 | $54–$441 |
| Install AC | 27 | $1.5k–$3.2k |
| A/C system repair | 27 | $209–$880 |
| Heating system maintenance | 20 | $54–$292 |
| Heating system installation | 12 | $1.4k–$2.8k |
| Thermostat installation | 5 | $148–$1.3k |
