Analyzing 5,557,8285.6M ReviewsFor 15,10115.1K Experts

Experts Reviews · Company report
Smith Thompson Heating & Air Conditioning Dallas logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Smith Thompson Heating & Air Conditioning Dallas

Dallas, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 832 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Smith Thompson Heating & Air Conditioning Dallas is better than 80% of HVAC contractors.A
80
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Smith Thompson Heating & Air Conditioning Dallas is better than 69% of HVAC contractors.B
69
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Smith Thompson Heating & Air Conditioning Dallas is better than —% of HVAC contractors.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Smith Thompson Heating & Air Conditioning Dallas is better than 46% of HVAC contractors.C
46
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Smith Thompson Heating & Air Conditioning Dallas is better than 42% of HVAC contractors.C
42
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Smith Thompson Heating & Air Conditioning Dallas is better than 22% of HVAC contractors.D
22
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Smith Thompson Heating & Air Conditioning Dallas is better than 47% of HVAC contractors.C
47

Reviews for your job

Customers hired Smith Thompson Heating & Air Conditioning Dallas for 8 kinds of job.

Smith Thompson Heating & Air Conditioning Dallas for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Install thermostat”

dLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

From the jump, Smith Thompson excelled. A/C replacement is expensive, frustrating, and worrisome, but every step eased all of that. From Cody coming out for the estimate- very knowledgeable and transparent with his quote, to the installers, RJ and Jacob-polite, respectful of my house, and efficient! They were…

Paid $2,000+Reasonable priceHeating system installationInstall thermostatInstall AC
Marty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

RJ and Jacob just finished the install of a new Lennox system and they did an amazing job. They took the time to show and explain everything on the sytem. Thanks for the additional information on how to get the best out of the sytem. Just all around great customer service and it was a welcomed positivity about…

Paid $2,000+Great priceInstall thermostatInstall AC
Jenny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Both of the installers did exceptional work! They were honest, very knowledgeable and worked extremely hard installing the hvac system and outdoor ac unit. The hvac was very old and difficult to remove. They thoroughly explained how to use the digital key pad and how to connect it to wifi and the app. The level of…

Paid $2,000+Not sureInstall thermostatInstall ACThermostat installation
ChrisLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Just had a new A:C unit & new heater installed today & Margarito & his crew did an OUTSTANDING JOB!! They showed up just before 8 am & had the entire job done in just under 4 hours. These guys went above & beyond to take care of every little detail from putting tarps down to protect my carpets to removing every…

Paid $2,000+Reasonable priceInstall thermostatInstall AC
ShirleyEdited 3 weeks ago★★★★★

Rating only, no written review.

Paid $1,000–1,200Reasonable priceHVAC system maintenanceInstall thermostat

Price

$104-68% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 51%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance438$37–$292
HVAC system repair144$192–$955
A/C system maintenance59$54–$441
Install AC27$1.5k–$3.2k
A/C system repair27$209–$880
Heating system maintenance20$54–$292
Heating system installation12$1.4k–$2.8k
Thermostat installation5$148–$1.3k

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