Analyzing 5,403,8675.4M ReviewsFor 14,52514.5K Experts

Experts Reviews · Company report
Smith Thompson Heating & Air Conditioning Dallas logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%80+35Reliability 19%69+12.9Value 13%46+5.8Momentum 10%42+4.2Track record 9%22+1.9Accountability 6%47+2.9Experts Score= 63Not enough data for craft & service; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Smith Thompson Heating & Air Conditioning Dallas

Dallas, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 832 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Smith Thompson Heating & Air Conditioning Dallas is better than 80% of HVAC contractors.A
80
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Smith Thompson Heating & Air Conditioning Dallas is better than 69% of HVAC contractors.B
69
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Smith Thompson Heating & Air Conditioning Dallas is better than —% of HVAC contractors.–
—
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Smith Thompson Heating & Air Conditioning Dallas is better than 46% of HVAC contractors.C
46
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Smith Thompson Heating & Air Conditioning Dallas is better than 42% of HVAC contractors.C
42
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Smith Thompson Heating & Air Conditioning Dallas is better than 22% of HVAC contractors.D
22
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Smith Thompson Heating & Air Conditioning Dallas is better than 47% of HVAC contractors.C
47

Reviews for your job

Customers hired Smith Thompson Heating & Air Conditioning Dallas for 8 kinds of job.

Smith Thompson Heating & Air Conditioning Dallas for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$236–$840
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.50%

All 2 Google reviews tagged “Repair HVAC”

JoshuaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

RJ and his team were absolutely fantastic to work with from start to finish. Communication was clear, consistent, and professional every step of the way. They took the time to walk us through the entire process, giving us multiple options, answered all of our questions, and made sure we felt confident in every…

Paid $1,000+Reasonable priceHVAC system maintenanceRepair HVAC
Stan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Rating only, no written review.

Paid $1–200OverpricedHVAC system repairRepair HVAC

Price

$104-68% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 51%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance438$37–$292
HVAC system repair144$192–$955
A/C system maintenance59$54–$441
Install AC27$1.5k–$3.2k
A/C system repair27$209–$880
Heating system maintenance20$54–$292
Heating system installation12$1.4k–$2.8k
Thermostat installation5$148–$1.3k

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