Steven GartnerLocal Guide · 12 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly and Professional. A very good dental experience.
Smithfield Dental
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%87+24.6Replies to reviews 8%21+1.7Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 48 dentistsPosition by Experts Score among all companies we track in this category. · better than 15%
4.9 ★★★★★ 779 Google reviews · 13 photos
93%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review
Smithfield Dental at a glance
Reviewers frequently praise Smithfield Dental for its friendly, professional staff and painless procedures, including crowns, implants, and cleanings. Patients highlight the team's thorough communication and ability to reduce anxiety during visits. However, lower-rated reviews criticize scheduling inconsistencies, such as long wait times and last-minute cancellations, alongside complaints that the dentist sometimes appears rushed or dismissive of patient concerns.
- Google rating: 4.9 out of 5 from 779 reviews (93% five-star).
- Reviews on this page: 778 Google reviews (529 with written comments, 4 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: October 28, 2026.
- Service: Dentist serving Smithfield, Virginia.
Data from Google, last updated November 6, 2026.
Score profile vs other dentists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smithfield Dental: 89/100 on this factor. Category median: 95.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smithfield Dental: 87/100 on this factor. Category median: 94.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smithfield Dental: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smithfield Dental: 21/100 on this factor. Category median: 39.D
21
Bar = this company · dark tick = category median.
Star ratings
778 Google reviews we collected
- 5 stars72493%
- 4 stars304%
- 3 stars71%
- 2 stars51%
- 1 star122%
Praise vs complaints
Phrases our text analysis found in 529 written reviews
- Praise64498%
- Complaints122%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude30146%
- Quality & results14222%
- Would recommend8713%
- Speed & response497%
- Communication487%
- Honesty & trust173%
- Price & value122%
What customers talk about
We read 529 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff and dental assistants are very nice and professional.”
“This is the most unprofessional dentist office I have ever been to in my life.”
“Staff was quite helpful, hygienist friendly and thorough, and I appreciate Dr Q’s approach to treatment.”
“My wife would recommend this dental business to all.”
“I do not recommend this dentist office to anyone who’s looking for care.”
“Everyone knows their job and they do it efficiently.”
“Myra did a great job explaining thoroughly before doing any procedure.”
“Very friendly and professional, Kim was genuinely kind and gentle, calm my anxiety.”
“They got me in quick, were super friendly and affordable.”
“I will not be back…it’s not worth it.”
People customers mention
- Quiros 63 reviews
- Dentist 17 reviews
- Quir 6 reviews
- Myra 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
randy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Posting review for my wife Yvonne. She had a crown put in and she stated it was the best experience compared to other dental offices. Dr Q is amazing and skillful. The staff and dental assistants are very nice and professional. Everyone knows their job and they do it efficiently. My wife would recommend this dental business to all.
Livi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This was my first time here and my experience was great! All the staff members were super nice and got me in the office the same day I called! Myra 🤩 did amazing with me! Very pleased with this dentist and will definitely be going back!
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
A Great Team. Very Professional, friendly atmosphere. If I could give a ten I would. I work in Health Care for Twenty Five Years. I am aware of the Health Care Setting. The Team has awesome Customer Service.
Joseph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Super friendly and made me feel welcomed. Don’t be afraid to better yourself. Your health and dental care should be your biggest concern when it comes to your body. Thanks take care see you soon
Glynis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I was very impressed with Dr. Q and his staff today. Very friendly and professional, Kim was genuinely kind and gentle, calm my anxiety.
lizzie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was amazing and I love ❤️ it every time I visit and my dentist is very good and outstanding I love him and his so polite, nice and respectful staff I love ❤️ all
Photos
Customer reviews
4.9 ★★★★★ 779 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Lila Williams1 reviewTotal number of Google reviews Lila has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful team, experienced, giving, and caring. I Wound recommend.
randy naber2 reviewsTotal number of Google reviews randy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePosting review for my wife Yvonne. She had a crown put in and she stated it was the best experience compared to other dental offices. Dr Q is amazing and skillful. The staff and dental assistants are very nice and professional. Everyone knows their job and they do it efficiently. My wife would recommend this dental business to all.
Shelia Goodman3 reviewsTotal number of Google reviews Shelia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNo pain , they're good. I'm going back.
Livi Rose1 reviewTotal number of Google reviews Livi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis was my first time here and my experience was great! All the staff members were super nice and got me in the office the same day I called! Myra 🤩 did amazing with me! Very pleased with this dentist and will definitely be going back!
Barbara Atkins5 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA Great Team. Very Professional, friendly atmosphere. If I could give a ten I would. I work in Health Care for Twenty Five Years. I am aware of the Health Care Setting. The Team has awesome Customer Service.
Joseph sheckells5 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper friendly and made me feel welcomed. Don’t be afraid to better yourself. Your health and dental care should be your biggest concern when it comes to your body. Thanks take care see you soon
Annamaria Pencola1 reviewTotal number of Google reviews Annamaria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service. Friendly. Very thorough.
Phillip Hilton3 reviewsTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI came out of there with no pain.
Stephen Melillo10 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Fernando rocks!
Business details
- Address: 12746 Courthouse Hwy, Smithfield, VA 23430
- Phone: (757) 347-8780
- Website: smithfielddentistry.com
- Service area: Smithfield, VA