Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Smoke Stacks, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%74+17.9Value 14%90+12.7Replies to reviews 7%87+6.2Craft & service penalty94−0.6Momentum penalty83−1.7Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Smoke Stacks, Inc.

Milwaukee, WI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 22 fireplace installation & repair · 4.8★ from 368 Google reviews

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Report card

Percentile vs other fireplace installation & repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smoke Stacks, Inc. is better than 78% of fireplace installation & repair.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smoke Stacks, Inc. is better than 74% of fireplace installation & repair.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Smoke Stacks, Inc. is better than 94% of fireplace installation & repair.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Smoke Stacks, Inc. is better than 90% of fireplace installation & repair.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smoke Stacks, Inc. is better than 83% of fireplace installation & repair.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smoke Stacks, Inc. is better than 87% of fireplace installation & repair.A
87

Reviews for your job

Customers hired Smoke Stacks, Inc. for 6 kinds of job.

Smoke Stacks, Inc. for chimney flue cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.40
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 58/100.How Job match is calculatedBuilt only from reviews Google tagged “Chimney flue cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 6

All 5 Google reviews tagged “Chimney flue cleaning”

Kimberly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★

I own a duplex and requested an inspection of the upper and lower (lower has an insert) wood burning fireplaces/cleaning if needed. The guys arrived a couple of hours before the appointment and asked if I was home, could they start early. I was, and was fine with an early start. The upper inspection took literally 5…

Chimney flue cleaningChimney inspections− Quality− Value
KathyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great team! Respectful workers. Conscientious and thorough! Thank you!!

Chimney flue cleaningChimney inspections+ Responsiveness+ Quality+ Professionalism
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very responsive, shared information through out the inspection and cleaning; detailed overview of areas of concern and gave tips/ideas. Professional and courteous.

Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Punctuality+ Professionalism
Amanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

He was knowledgeable and recommended things to do, but not pushy about it.

Chimney flue cleaningChimney inspections+ Professionalism
LarryLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Technician arrived as planned. Looked at flue as requested. Cleaned flue and inside of fireplace. Cleared intake vents. Recommended a minor change in metal cap of wooden chimney (its an insert fireplace) which we implemented. All went very well at a reasonable cost.

Chimney flue cleaningStove & fireplace cleaning+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Chimney inspections15—
Stove & fireplace cleaning10—
Chimney repair & restoration10—
Chimney cleaning10—
Chimney flue cleaning5—
Rain cap installation2—

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