Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate Smoke Stacks, Inc. 4.8 out of 5 based on 368 reviews, frequently praising the company for punctual appointments, clear communication, and detailed explanations of chimney repairs, inspections, and cleaning services. Customers often note that staff provide reasonable estimates and address budgetary constraints with various options. However, several low-star reviews criticize the business for providing incorrect quotes, failing to follow up on promised estimates, and leaving customers without resolution after paid inspections.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
368 Google reviews we collected
Phrases our text analysis found in 276 written reviews
How often each topic comes up in the written reviews
We read 276 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The guys at smoke stacks were great and very friendly.”
“The work was done exceptionally fast and looks greats.”
“But between the misquote, the filter blockage, the leak, the discarded cap, and the slow communication, I can't recommend them.”
“My wife and I had an excellent experience working with Jeremy and Eric at Smoke Stacks.”
“So maybe Smoke Stacks is having a bad day and decided to provide awful service but there’s no way I’d work with them.”
“Super satisfied, awesome job and would highly recommend these guys.”
“Wouldn't recommend.”
“They made a major project easy and for what i thought was a fair price.”
“We called Smoke Stacks for an estimate on our chimney that was leaking into our garage.”
“Professional, explained all alternatives to our problem.”
“He gave an extremely honest assessment about how my chimney's poor design will always cause issues.”
“Would not trust them to do work for us ever again.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Smoke Stacks, Inc. for 6 kinds of job. Pick one to see what they paid and said.
Ryan provided options to address budgetary constraints while remediating the chimney issues. The work was done exceptionally fast and looks greats. Very pleased with the outcome.
The guys at smoke stacks were great and very friendly. They did a great job! Thank you guys!
Quick response & Eric helped me figure out what we needed & they dropped by soon after. Quality work & would recommend.
Jeremy came out to give an estimate of chimney work we need. He explain everything in detail along with answering any questions we had. He's very knowledgeable. We received our estimate that same day. Jeremy made us feel very confident in hiring them once we decide which route to go. Thanks Jeremy
We were updating the fireplace door on ours and it was giving us a lot of problems trying to make sure it was securely attached to the brick. Spoke with Eric and he made an appt within a week and Jeremy was the one who came out and worked on getting it secured. Looks great and it’s totally secure. Highly recommend them!
My wife and I had an excellent experience working with Jeremy and Eric at Smoke Stacks. Jeremy provided a thorough chimney inspection and explained exactly what needed fixed and why. Communication was always clear and efficient and they finished the work in a timely manner. Cannot recommend enough.
| Job | Reviews | Category typical |
|---|---|---|
| Chimney inspections | 15 | — |
| Stove & fireplace cleaning | 10 | — |
| Chimney repair & restoration | 10 | — |
| Chimney cleaning | 10 | — |
| Chimney flue cleaning | 5 | — |
| Rain cap installation | 2 | — |
4.8 ★★★★★ 368 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ryan provided options to address budgetary constraints while remediating the chimney issues. The work was done exceptionally fast and looks greats. Very pleased with the outcome.
The guys at smoke stacks were great and very friendly. They did a great job! Thank you guys!
Professional, explained all alternatives to our problem. Jeremy was excellent!
Thank you for leaving us a review, Anna! We are glad we could help and we hope you think of us in the future.
Great service and quick schedule time!
Marc, thank you for the great review.
Quick response & Eric helped me figure out what we needed & they dropped by soon after. Quality work & would recommend.
Trisha, thank you for the great review. We appreciate your trust in Smoke Stacks Inc!
Jeremy came out to give an estimate of chimney work we need. He explain everything in detail along with answering any questions we had. He's very knowledgeable. We received our estimate that same day. Jeremy made us feel very confident in hiring them once we decide which route to go. Thanks Jeremy
Virginia, thank you for the five-star review! We appreciate your trust in Smoke Stacks Inc.
This review is to bring attention to customers like us of some problems that we experienced with Smoke Stacks. We called Smoke Stacks for an estimate on our chimney that was leaking into our garage. We specifically stated that we had a leak and wanted that problem addressed. Eric, the owner came out to do the estimate and told us that he would need to do further investigation as to where the leak was coming from and that there would be a charge to inspect. We concurred that further inspection was reasonable and needed. The objective was clear … to locate, identify and fix the leak. I had recently had our chimney cleaned and inspected by another company for $250.00 so did not ask what the charge would be. Eric told us that the charge would be included in the cost of the work if we decided to have his company do the work. After the inspection, we were told that the inspection cost was $850 and that the work would be $2995.00. Needless to say, we decided to have Smoke Stacks do the work to defray the cost of a $850.00 inspection. Business tactic?? A new chimney cover was installed and we paid Smoke Stacks. Not long after, we saw that we were still having the same leaking! We contacted Smoke Stacks and they assured us that they would address the problem, but were not able to do that until the following spring. When the Smoke Stacks technician came in the spring, he was unable to identify the problem. He stated that he understood our frustration and would need to direct us to Eric. When we told Eric that we had specifically hired his company to fix the leak, not just install a chimney cover, he told us that we had a new leak. This was not true because the water was coming in at the exact same place as before. We were then quoted an additional $8000.00 to repair the leak. We were shocked! Understandably, we did not want to have his company do any more work for us. We had hired Smoke Stacks to perform a “Level 3” inspection to find and fix the leak. If there was a bigger problem, they are the professionals and it was their job to find the problem and address it way before the job was done. We had confidence in Smoke Stacks, but trust was broken. Most discouraging is that we thought that we had chosen a good, honest, reputable company, but Smoke Stacks has not taken responsibility. Instead they have diverted and deflected blame. We are extremely unhappy and disappointed with Smoke Stacks.
Hi Glen, thank you for your feedback. We’re sorry to hear that you remain disappointed with your experience. We understand how frustrating an ongoing water intrusion issue can be. Our initial evaluation identified a needed repair, which was quoted and completed. When the water intrusion continued, further investigation identified additional concerns involving the existing chimney siding, which had been completed prior to our involvement. We provided an estimate for the additional work we believed was necessary to address those concerns; however, we understand that you were not comfortable proceeding with further repairs at that time. We respect your decision and regret that we were unable to reach a resolution you felt comfortable with. If you would like to discuss your experience further, we welcome you to reach out to us directly. We value every opportunity to address our customers’ concerns and stand behind our commitment to providing professional, quality service.
We were updating the fireplace door on ours and it was giving us a lot of problems trying to make sure it was securely attached to the brick. Spoke with Eric and he made an appt within a week and Jeremy was the one who came out and worked on getting it secured. Looks great and it’s totally secure. Highly recommend them!
Thank you for the wonderful review. It’s great to hear that everything looks great and is now completely secure. We truly appreciate your recommendation and your support of Smoke Stacks Inc.
Jeremy was very professional and informative.
Thank you so much for the great review!
My wife and I had an excellent experience working with Jeremy and Eric at Smoke Stacks. Jeremy provided a thorough chimney inspection and explained exactly what needed fixed and why. Communication was always clear and efficient and they finished the work in a timely manner. Cannot recommend enough.
Thank you, Ethan! We are glad to hear that our team did a good job. Thank you for choosing us.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
