iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%68+19.2Replies to reviews 8%100+8.2Momentum penalty93−0.7Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 89 nail salonsiPosition by Experts Score among all companies we track in this category. · better than 44%
4.8★★★★★165 Google reviews · 24 photos
94%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$83typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Smudge Nail Bar 4.8 out of 5 based on 165 reviews, with the owner responding to every comment. Customers frequently praise the clean, plant-filled atmosphere, eco-friendly products, and attentive staff who provide detailed manicures and pedicures. However, several low-star reviews criticize unexpected price increases, poor communication regarding service changes, and issues with gel polish durability or appointment scheduling.
Google rating: 4.8 out of 5 from 165 reviews (94% five-star).
Reviews on this page: 165 Google reviews (148 with written comments, 34 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 9, 2026.
Service: Nail Salon serving Sacramento, California.
Data from Google, last updated November 10, 2026.
Score profile vs other nail salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Smudge Nail BarNail Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Smudge Nail Bar: 82/100 on this factor. Category median: 84.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Smudge Nail Bar: 68/100 on this factor. Category median: 77.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Smudge Nail Bar: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Smudge Nail Bar: 100/100 on this factor. Category median: 66.A
100
Bar = this company · dark tick = category median.
Star ratings
165 Google reviews we collected
4.8of 5
5 stars15594%
4 stars21%
3 stars00%
2 stars42%
1 star42%
Praise vs complaints
Phrases our text analysis found in 148 written reviews
94%praise
Praise18294%
Complaints116%
Price
What customers reported paying
$83+18% vs typical nail salons
Middle half of what 98 customers paid ($63–$109) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7237%
Quality & results5227%
Would recommend3217%
Speed & response168%
Price & value95%
Communication74%
Honesty & trust53%
What customers talk about
We read 148 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Techs are incredibly knowledgeable about nail art trends.”
“Had my first nail appointment at smudge with Roberta, absolutely fantastic experience!”
“Terrible customer service.”
“I HIGHLY RECOMMEND THAT IF YOU ARE LOOKING FOR A NEW NAIL SALON, THI SHOULD BE YOUR CHOICE!”
“I highly recommend visiting Roberta and her amazing team at Smudge Nail Bar.”
“They are also very punctual and professional, which I really appreciate.”
“I decided to do my part in supporting small business and it has been worth it.”
“Very expensive, especially when it lasts for less than a week.”
“Love that it is an eco friendly salon, they take their time teaching you about nail health and explain what they are doing .”
“I genuinely enjoyed my whole experience and felt so comfortable.”
People customers mention
Roberta19 reviews
Sho7 reviews
Anastasia5 reviews
Tiffany4 reviews
Leemah4 reviews
Kal4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Smudge Nail Bar for 8 kinds of job. Pick one to see what they paid and said.
GwendolynLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Loved coming here today!!
The salon has ZERO smell.
Techs are incredibly knowledgeable about nail art trends. I only get my nails done for special occasions and I was recommended to add a rubber base for longevity. Kept my nail length and I got a gel mani with purple cat eye nail polish, 2 different iridescent…
Paid $80–100Nail artNail paintingNail designs
ErnestLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Today was my first ever Pedicure and as a 6’ 4 1/2” 300lbs man, who is also diabetic, the experience was amazing. The entire staff, and other patrons were super excited to see how I liked it. The owner Roberta worked with me on my pedicure and finished my manicure, she is wonderful and very professional as well as…
Paid $100–120Men's manicuresPedicure
Stephanie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very happy I found SmugeBar! It is now my home for manicure and pedicure
Will definitely recommend to others.
Paid $80–100Gel manicures
RachelLocal Guide · 44 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
If you are looking for a clean Eco nail salon in the Arden area. Look no further. Amazing staff and vibe. Sho did a great job with my pedicure and is a delightful person. Great energy from everyone. Glad to support another Female and black owned business. Will be back
Paid $40–60Foot massagesPolish removalPedicure
EmilyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Beautiful nail salon with a great vibe and very friendly staff! We went here for the first time today to get manicures for an upcoming wedding and Leemah and Tiffany were wonderful! They did an amazing job and helped us decide on the perfect nail color and style, and they had an eye for detail to make sure…
Paid $80–100Sculpted nailsManicure
ShawniseLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This nail shop is absolutely amazing! From the moment you walk in, you can tell how much thought and care went into creating the space. It’s beautiful, extremely clean, welcoming, and has such a relaxing atmosphere.
They are also very punctual and professional, which I really appreciate. You can tell the owner was…
Loved coming here today!!
The salon has ZERO smell.
Techs are incredibly knowledgeable about nail art trends. I only get my nails done for special occasions and I was recommended to add a rubber base for longevity. Kept my nail length and I got a gel mani with purple cat eye nail polish, 2 different iridescent powders and a couple of swirls painted on accent fingernails. Paid around $80 or so. Took about 1.5 hours for all the nail painting and then also cuticle oil, lotion rub, and hot towel.
Price: $80–100
Services: Nail art, Nail painting, Nail designs, Manicure
Service duration: 1–2 hr
Atmosphere: Relaxing, Cozy
Response from the owner · a day ago
Thank you for visiting Smudge! Your nails are incredible. Thank you for taking the time in your schedule to write this thoughtful review. We will see you next time for your next service.
Beth McKinnon6 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Had my first nail appointment at smudge with Roberta, absolutely fantastic experience! The shop was so cute, loved that they feature local art for sale on the walls. Roberta was a gem of a human being, she really took the time to make sure my nails looked perfect and exactly what I asked for.
Response from the owner · a week ago
Beth-- my goodness thank you for such a lovely, thoughtful and honest review. We had a TIME didn't we! Can't wait to see you for your next fun nail art inspo!
Uriyah Williams11 reviewsiTotal number of Google reviews Uriyah has written across all businesses on Google Maps, not just this one.
Pedicure with Tiffany, Phenomenal!!!!
I love their atmosphere, I will definitely be a long-term client, thank you for the wonderful experience.
I am very shy so, her checking in with me during the service, eased my anxiety :)
Services: Polish removal, Pedicure
Busyness: A little busy
Maintenance: Pristine
Response from the owner · a week ago
Uriyah we are so glad that you found us! I have let Tiffany know that you left a glowing review for her. We will see you soon! Cheers!
mr officer3 reviewsiTotal number of Google reviews mr has written across all businesses on Google Maps, not just this one.
The atmosphere, decor, service. 10/10 definitely recommend. This is THE place for your nails. I drive all the way from Fresno just for the vibe and experience. They make you feel safe, comfortable, and accepted.
Response from the owner · 3 weeks ago
Thank you soooo much for your review. We don't take your Josie to from Fresno for granted. I'm glad that we can provide a space for you to feel seen and accepted. We will see you soon for your next self care day.
Ernest ThrasherLocal Guide · 23 reviewsiTotal number of Google reviews Ernest has written across all businesses on Google Maps, not just this one.
Today was my first ever Pedicure and as a 6’ 4 1/2” 300lbs man, who is also diabetic, the experience was amazing. The entire staff, and other patrons were super excited to see how I liked it. The owner Roberta worked with me on my pedicure and finished my manicure, she is wonderful and very professional as well as knowledgeable about the best ways to care for your hands and feet.
I HIGHLY RECOMMEND THAT IF YOU ARE LOOKING FOR A NEW NAIL SALON, THI SHOULD BE YOUR CHOICE!!
Smudge has a customer for ever in myself and my wife.
Price: $100–120
Services: Men's manicures, Pedicure
Atmosphere: Relaxing, Energetic, Modern, Cozy, Other
Maintenance: Pristine
Response from the owner · 3 weeks ago
Ernest (and Alyssa) your review made our MONTH. This is the review that o want others to see: you feel comfortable and well taken care of even though your feet needed extra TLC. I'll see you soon for your next mani + pedi. I'm truly grateful.
Stephanie Oliver9 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Very happy I found SmugeBar! It is now my home for manicure and pedicure
Will definitely recommend to others.
Price: $80–100
Services: Gel manicures
Atmosphere: Energetic
Maintenance: Pristine
Response from the owner · 3 weeks ago
Yay, this makes us so happy to hear Stephanie! We will see you soon and don't forget to check out our memberships.
Rachel Dagbovie-AtsuLocal Guide · 44 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
If you are looking for a clean Eco nail salon in the Arden area. Look no further. Amazing staff and vibe. Sho did a great job with my pedicure and is a delightful person. Great energy from everyone. Glad to support another Female and black owned business. Will be back
Beautiful nail salon with a great vibe and very friendly staff! We went here for the first time today to get manicures for an upcoming wedding and Leemah and Tiffany were wonderful! They did an amazing job and helped us decide on the perfect nail color and style, and they had an eye for detail to make sure everything looked pristine. I would 100% recommend Smudge to anyone looking for a great nail experience.
Price: $80–100
Services: Sculpted nails, Manicure
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Response from the owner · a month ago
Thank you Emily for your kind review! Tiffany and Leemah are a treasure right? I will make sure to share this review with them, and we will see you for your next self care day.
Shawnise BeattyLocal Guide · 26 reviewsiTotal number of Google reviews Shawnise has written across all businesses on Google Maps, not just this one.
This nail shop is absolutely amazing! From the moment you walk in, you can tell how much thought and care went into creating the space. It’s beautiful, extremely clean, welcoming, and has such a relaxing atmosphere.
They are also very punctual and professional, which I really appreciate. You can tell the owner was very intentional about every detail from the design of the shop to the overall experience she wanted her clients to have.
Everything feels organized, comfortable, and well thought out. I had such a great experience and would absolutely recommend this nail shop to anyone looking for quality service in a beautiful environment.
If I could give them 10 stars, I would! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Price: $80–100
Busyness: Busy
Service duration: 30–60 min
Response from the owner · a month ago
Ms Shawnise thank you so much for the thorough and thoughtful review. This will help other soon-to-be customers in their search for a truly eco friendly, ethical salon focused on hygiene and education. We will see you soon for your next service!
jellibean0116 reviewsiTotal number of Google reviews jellibean011 has written across all businesses on Google Maps, not just this one.
Hey Kiara!! The sweetest nail tech ever! This place is a total vibe! ALL of the techs were great. Love the energy, and I send a prayer of continued covering over the ladies and this business. Blessings
Price: $80–100
Services: Pedicure
Busyness: A little busy
Response from the owner · 2 months ago
Thank you for taking time in your day to send us a review! We are thrilled that you enjoyed your Smudge experience, and we hope to see you soon!
